Director, Product Management - Store Systems

my7elevenhr; Irving (TX); On-site; USD 180,000 - 240,000; Full time

Job summary

7-Eleven seeks a Director of Digital Product Management to own the end-to-end product vision and delivery for the technology platforms powering the 7-Eleven store. You will lead a cross-functional team across Digital, Operations, Merchandising, and Technology to modernize store systems and drive measurable business impact at thousands of locations.

The role translates enterprise strategy into a prioritized roadmap, collaborates with engineering, design, UX research, and field operations, and

Responsibilities

• Sets the overall product vision and strategies for the enterprise product by understanding customer and associate needs.
• Drives growth by applying domain expertise to translate vision into action.
• Collaborates across the enterprise to align products for a seamless user experience.
• Understands financial impact and prioritizes portfolio updates to support the enterprise roadmap.
• Identifies goals and metrics to measure product performance and uses learnings to refine the product.
• Reviews and influences technology roadmaps across the enterprise.
• Mentors and coaches Product Managers and attracts top talent for the team.

Job description

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation - working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.

Job summary

The Director, Digital Product Management, owns the end-to-end product vision, strategy, and delivery for the technology platforms that power the 7-Eleven store. This leader is accountable for the full experience across our Retail Information System (RIS), back-office capabilities (7BOSS), operations innovation tooling, and the broader portfolio of in-store digital systems - ensuring every capability we ship makes it simpler and faster for franchisees and store associates to run a great store.

This is a highly visible, cross-functional role that sits at the intersection of Digital, Operations, Merchandising, and Technology. The Director translates enterprise strategy and frontline needs into a clear, prioritized roadmap, and drives it from concept through adoption. Success is measured not by features delivered, but by the operational outcomes they create reduced labor burden in the store, faster and more accurate execution, higher franchisee satisfaction, and measurable business impact at scale across thousands of locations.

The role leads a team of product managers and partners closely with engineering, design, UX research, and field operations to build a modern, scalable store systems platform - modernizing legacy capabilities while introducing new ones. The Director is expected to be the enterprise voice of the store: deeply grounded in how stores actually operate, rigorous about evidence and data, and persuasive with senior leadership on where to invest, what to retire, and how to sequence change so the field can absorb it.

KEY DUTIES AND RESPONSIBILITES

• Look across product teams and feature sets with a focus on alignment and dependencies.
• Sets the overall product vision and strategies for the enterprise product by gaining a thorough understanding of customer and associate needs, both existing and potential, and using that knowledge to provide 7-Eleven customers and associates with an unparalleled shopping experience.
• Drives growth for the business by applying domain expertise to provide thought leadership and translating vision into action.
• Collaborates across the enterprise to create alignment between products in order to provide a seamless user experience.
• Understands financial and business impact of proposed product updates and activities within portfolio, prioritizes updates to support the enterprise roadmap, and based on prioritization allocates funding across the products.
• Identifies goals, metrics and appropriate analytics to measure the performance of the product and its individual features and continually makes recommendations and refinements to the product based on learnings.
• Contributes to and makes recommendations for strategic plans in support of key objectives in a timely and fiscally responsible manner.
• Participates in and influences development of technology roadmaps across the enterprise.
• Supports and nurtures strategic vendor relationships; recommends ways to influence vendors that align to domain, portfolio, and enterprise strategic objectives.
• Drives product development by reviewing performance and directing work efforts of product teams to ensure products are aligned with company, stakeholder and end user priorities.
• Understands enterprise goals and KPIs to ensure value is delivered against them.
• Resolves issues within or across product teams that may impair teams from delivery of a quality product in order to meet strategic, financial and technical goals.
• Receives and prioritizes incoming requests from business partners and stakeholders while keeping in mind the business strategy, product vision and user needs.
• Provides guidance on design of products while keeping in mind dependencies and integration with other products across the enterprise.
• Reviews and analyzes product metrics to inform strategic and tactical product decisions.
• Make suggestions that help drive operational excellence to create internal customer satisfaction and meet operational metrics.
• Provides leadership, mentoring and coaching to Product Managers.
• Attracts, retains and develops top talent to build a world class Product Management Team.
• Conduct annual and mid-year reviews, reviewing individual development plans and providing performance feedback.
• Fosters collaboration with team members (Engineering, UX, etc.) to drive value and identify and resolve impediments.
• Acts as a proponent of modern software development practices.
• Advocates for the end user and stakeholder by becoming associated with the product,