Director, Product Management (Payments)

Lightspeed Commerce; United States; A distancia; USD 157.000 - 179.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity options

Pension plan

Health and wellness credits

Flexible paid time off

Descripción de la vacante

Lightspeed is seeking a Director of Product Management to own the Payments line of business within Financial Services, leading Group PMs and Senior PMs across North America and Europe, accountable for GPV growth and payments penetration across Retail and Hospitality platforms.

You will report to the VP of Product, collaborate with Engineering Directors and Commercial executives, and drive multi-year transformations to align Product, Engineering and Commercial outcomes.

Formación

• : 2–3+ years at Director level managing large teams including Group PMs and Senior PMs
• : Ownership of a full line of business or major product vertical (payments, billing, or POS) with clear outcomes
• : Track record hiring, developing, and promoting product leaders
• : Experience driving structural, technical, or strategic change in a mature tech org
• : Strong executive presence with VP and C-suite partners
• : Deep grasp of business models, pricing and P&L impact of product decisions
• : Fluency in payments ecosystems and settlement processes
• : Understanding of platform architecture and migrations
• : Proficiency with lean product delivery and agile frameworks
• : Customer-focused with merchant empathy across retail and hospitality
• : Strategic foresight and multi-year vision
• : Data-informed decision making and reporting pipelines

Responsabilidades

• Define and communicate the multi-year payments strategy aligned with OKRs and P&L targets
• Own line-of-business outcomes: payments penetration, GPV growth, onboarding conversion
• Lead, coach, and develop Group PMs and Senior PMs across Retail and Hospitality platforms
• Hire and nurture product leaders with clear career paths
• Raise product management standards in discovery, modeling, pricing and data-driven execution
• Collaborate with Engineering, Design, GTM, Sales, Operations, Finance to align targets
• Manage partner relationships with payment processors and acquirers
• Consolidate payments capabilities into cohesive platform experiences
• Balance long-term platform bets with quarterly commitments
• Present product direction to executive and board levels

Conocimientos

Payments domain

Leadership

Strategy & roadmap

Cross-functional collaboration

GPV growth

Data-driven decisions

Multi-region experience

Executive presence

Herramientas

APIs & microservices

Descripción del empleo

Hi there! Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

Lightspeed is seeking a Director of Product Management to own the Payments line of business within Financial Services. You will lead Group PMs and Senior PMs across North America and EMEA, and you will be accountable for payments penetration and GPV growth across our Retail and Hospitality platforms.

Financial Services helps merchants get paid faster and with less effort. Success means experiences that are:

• Integrated: Payments feel native across every surface and workflow.


• Invisible: Friction is removed and we stay out of the merchant’s way.


• Instant: Funds are fast, accessible, and clearly accounted for.

You own the product strategy and the business outcomes for Payments, including top-line metrics such as total GPV, payments penetration (share of checkout), new paid sold, merchant onboarding conversion, and line of business revenue. You drive multi-year transformations and keep Product, Engineering, and Commercial teams aligned.

You will report to the VP of Product, Financial Services, and partner with Engineering Directors, Design leaders, and Commercial executives.

Key Areas of focus:

• Strategic Vision and Business Outcomes (35%): Defining a multi-year product vision and roadmap aligned with corporate OKRs, with accountability for driving GPV, market penetration, and revenue growth.


• Organizational Leadership and Talent (25%): Developing and empowering Group Product Managers and Staff Product Managers, while driving effective hiring, building a strong team culture, and establishing succession plans.


• Cross-Functional and Commercial Alignment (20%): Building strong partnerships across Engineering, Design, GTM, Sales, Operations, and Finance, while navigating business trade-offs and ensuring alignment on strategic priorities.


• Product Excellence and Systems Thinking (20%): Establishing product governance, strengthening discovery and delivery practices, and driving the consolidation of fragmented platform capabilities into cohesive product experiences.

What you’ll be doing:

• Define and communicate the multi year product strategy for Payments, and tie it to company OKRs and P&L targets.


• Own the line of business outcomes: payments penetration, GPV growth, and merchant onboarding conversion.


• Lead, coach, and hold accountable Group PMs and Senior PMs across Retail (X-Series and R-Series) and Hospitality (K-Series) platforms.


• Hire top talent and develop product leaders from within, with clear career paths and succession plans.


• Raise product management standards in discovery, commercial modeling, pricing and packaging, and data driven execution.


• Partner with Engineering Directors, Design, Product Marketing, Sales, Operations, and Finance to align commercial targets with delivery.


• Manage key partner relationships with payment processors and acquirers, and shape how we build, buy, and partner.


• Consolidate fragmented payments capabilities into a coherent platform across product lines.


• Balance long term platform bets with quarterly commitments, and make decisive trade offs under uncertainty.


• Represent product direction to the C suite and the Board, with clear metrics and a point of view.

What you need to bring:

• Experience


• 2 to 3+ years at Director level (or equivalent) managing larger teams through direct and indirect reports, including Group PMs.


• Ownership of a full line of business or major product vertical, such as payments, billing, or POS, with clear accountability for commercial outcomes.


• A track record of hiring, developing, and promoting product leaders.


• Experience driving structural, technical, or strategic change in a mature technology organization.


• Strong executive presence with VP and C suite partners.


• Deep grasp of business models, unit economics, pricing, and how product decisions shape the P&L.


• Fluency in payments ecosystems (acquiring, interchange, settlement, reconciliation, compliance).


• Strong understanding of platform architecture, APIs, and microservices, and experience leading platform consolidation and migrations.


• Comfort with data infrastructure, conversion funnels, and reporting pipelines for data backed decisions.


• Experience governing business critical, high availability customer flows.


• Familiarity with lean product delivery, agile frameworks, and continuous delivery across multi team organizations.


• Systems and portfolio thinking: sees products as interconnected ecosystems, not isolated features.


• Leading through leaders: drives outcomes by coaching and empowering Group PMs rather than managing squad level detail.


• Navigating complexity: brings clarity to ambiguous, fast changing environments.


• Decisive leadership: makes high stakes calls quickly with sound judgment.


• Strategic foresight: defines a compelling multi year vision tied to company strategy.


• Customer focus: rooted in merchant empathy across both retail and hospitality.


• Relentless outcome orientation (#makeithappen): delivers ambitious goals despite roadblocks.

We know that people are more than what’s on their CV.

You’ll enjoy:

• A flexible work environment that empowers you to do your best work


• A culture that celebrates performance


• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard


• Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

• Flexible paid time off and remote work policies


• Equity options, because this is your company too


• Contributions to your pension plan. Your future matters


• Training opportunities to grow your skills and career


• Health and wellness credit so you feel your best


• Time off to volunteer and give back to your community


• Interest groups, employee led networks, social committees to sponsored sports teams


• Computer purchase program to get your personal Macbook


• Enhanced parental leave to support growing families

Fuel your growth. Find your people.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities

At Lightspeed, we carefully consider a wide range of factors when determining compensation, including your skill set, qualifications, experience, and market data. These considerations can cause your compensation to vary. We reasonably expect the total compensation for this position to be in the range of $220,000 to $250,000 CAD. Lightspeed also provides a variety of employee benefits including, but not limited to, medical, dental, wellness, life and disability insurance, RRSP plan and match, paid parental leave top-up, and paid time off.

Please note that this compensation information is solely for candidates hired to perform work within Ontario and reflects the amount Lightspeed is willing to pay at the time of this posting. This role represents an existing vacancy at Lightspeed. Lightspeed uses artificial intelligence–enabled tools to support certain aspects of the recruitment process; all hiring decisions are made by our recruiting and hiring teams.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed’s one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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