Director Product Management, Mobile

Hilton; Memphis (TN); Hybrid; USD 145,000 - 190,000; Full time

Benefits offered by this job

Travel perks

Stock purchase program

Parental leave

Caregiving support

Crisis concierge

Mental health resources

Generous PTO

Health plans

Financial security

Job summary

Hilton is seeking a Director of Product Management for Mobile to lead product strategy and execution across multiple mobile app pods. You will collaborate with engineering, design, data science, analytics, and marketing to deliver intuitive, high-impact features and a clear product roadmap.

The role requires a strong track record in mobile app product management, strategic thinking, and leadership across diverse teams, with hybrid work options near Memphis, Dallas, or McLean.

Qualifications

• Ten years of professional work experience in Technology, Product, Customer Experience, or related field.
• Six years of professional product management experience.
• Three years of management experience leading and mentoring teams or cross-functional teams.
• Mobile app product experience.
• Hybrid role near Memphis, Dallas, or McLean office locations.
• Travel up to 10% as needed.

Responsibilities

• Provide strategic oversight for Product Owners across multiple mobile app pods, aligning with Hilton's goals.
• Oversee pod-based team topology to drive collaboration with enabling teams (analytics, research, accessibility).
• Partner with Senior Director to define a clear vision and roadmap for the mobile app.
• Directly manage Product Owners in defining features, user stories, and business requirements.
• Empower Product Owners to own their areas while aligning with overall strategy.
• Identify and prioritize customer needs (owners, Hilton Honors members, guests, partners, team members).
• Define success metrics, analyze post-launch data, and respond to trends and feedback.

Skills

Mobile app product experience

Strategy & vision

Cross-functional leadership

Data-driven decision making

Education

Bachelor’s degree or higher

Job description

Exceptional Hospitality Starts with You

This role is based at one of our corporate offices in Memphis, TN, Dallas, TX, or McLean, VA

This is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As a Director Product Management Mobile, you will bring your technical skills to a hospitality company with an award-winning culture. On the Mobile App Product team reporting to Senior Director Mobile Product Management, you will support innovative projects that will focus on usability, ensuring that the mobile app is easy to access and intuitive to use.

What you'll do during a typical day:

• Provide strategic oversight for Product Owners across multiple mobile app pods, ensuring alignment with Hilton's goals and objectives.
• Oversee a pod-based team topology to drive efficient collaboration, coordinating core product teams with specialized enabling teams (e.g., analytics, research, accessibility).
• Partner with the Senior Director of Mobile App Product to define and communicate a clear vision and roadmap for the mobile app, balancing strategic initiatives with evolving customer needs and market trends.
• Develop and present innovative product concepts tailored to both technical and non-technical audiences.
• Directly manage Product Owners, supporting them in defining and executing product features, user stories, and business requirements.
• Empower Product Owners to take ownership of their areas, while aligning their work with overarching product strategy and company goals.
• Identify and prioritize key customer needs (owners, Hilton Honors members, guests, partners, and team members) to maximize product impact.
• Leverage data-driven insights by defining success metrics, analyzing post-launch data, and rapidly responding to trends and user feedback.

How you'll collaborate with others:

• Build trusted and highly effective working relationships across Hilton, including working closely with engineering, design, data science and analytics, brands, property, policy/regulatory, and market-facing teams

Projects you'll take ownership of:

• Identify new opportunities that will improve usability and ensuring that the app is easy to access and intuitive to use.
• Define and prioritize customer experience features working closely with UX, Technology, Marketing and Analytics.

What It Takes to Make the Stay

You have these minimum qualifications:

• Ten (10) years of professional work experience in Technology, Product, Customer Experience, or related field
• Six (6) years of professional product management experience
• Three (3) years of management experience leading and mentoring teams or leading cross-functional teams
• Adept in collaborating effectively with people from many different fields with varying degrees of technical experience
• Mobile app product experience.
• This is a hybrid role and would require to be near our Memphis, Dallas, or McLean office location.
• Travel up to 10%as needed

It would be useful if you have:

• Bachelor's Degree, or Associate's Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience
• Twelve (12) + years of professional work experience in Technology, Product, Customer Experience, or related field
• Three (3) + years of agile product management experience in Mobile App
• Experience in hospitality, travel, or transportation industry

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what's next

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $145,000 – $190,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.