Director, Product Management - Digital

The Western Union Company; New York (NY); On-site; USD 275,000 - 315,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

401K plan

Tuition Assistance Program

Job summary

The Western Union Company is seeking a Director of Product Management for its North American Digital business. You will define the product vision, set strategy, and drive execution across remittance and adjacent financial services, leading cross-functional teams to accelerate growth and deepen customer engagement.

You will shape the future of our core remittance experience, expand into wallets and banking, and build AI-enabled product processes to deliver measurable business outcomes in a hybrid

Qualifications

• 10+ years in product management with leadership responsibility in fintech, cross-border payments, digital banking, or other high-growth digital businesses.
• Proven track record of driving customer growth, retention, engagement, and revenue through product innovation and disciplined experimentation.
• Customer-obsession with translating insights into intuitive, trusted experiences that drive measurable outcomes.
• Strong analytical capabilities and data-driven decision making to prioritize investments and measure success.

Responsibilities

• Define and Lead US Digital Product Strategy.
• Own the vision, roadmap, and execution strategy for the North American Digital business, driving core remittance and expansion into wallets and other services.
• Drive customer growth through onboarding, referrals, localized experiences, experimentation, and funnel optimization.
• Increase retention and engagement by reducing friction and improving pricing, coverage, reliability, and account management.
• Build for high-value customers with premium services, loyalty programs, and tailored journeys.
• Expand beyond remittances by launching adjacent financial services.
• Lead and develop teams of product managers, analysts, and designers; foster accountability and high performance.
• Champion AI-enabled product development across discovery, prototyping, experimentation, and decision making.
• Deliver through cross-functional leadership with Engineering, Design, Marketing, Analytics, Risk, Compliance, Operations, and Global Product teams.
• Own business outcomes by aligning investments to measurable customer and business impact.

Skills

Strategic leadership

Product leadership

Growth mindset

Customer obsession

Growth & optimization

People leadership

Data-driven decision making

Executive communication

Builder's mentality

Job description

Western Union Digital is on a mission to transform a 175+ year-old global brand into the next generation of financial services. Serving customers across 30+ countries, we are building trusted, delightful digital experiences that help people move and manage money anywhere in the world. We are seeking a Director of Product Management to define product vision, set strategy, and drive execution across our North American Digital business. This is a high-impact leadership role that balances long-term vision with hands‑on execution. You will shape the future of our core remittance experience while expanding into adjacent financial services that deepen customer relationships and increase lifetime value. You will combine customer obsession, strategic thinking, data‑driven decision making, and exceptional cross‑functional leadership to accelerate growth, improve retention, and deliver category‑leading customer experiences. As a key member of the Digital leadership team, you will be responsible for defining priorities, developing product leaders, and delivering measurable business outcomes across one of Western Union’s most important growth markets.

Key Responsibilities

Define and Lead US Digital Product Strategy

Own the vision, roadmap, and execution strategy for the North American Digital business, driving both the core remittance experience and the evolution into adjacent financial services, including wallets, banking, and other customer solutions that expand engagement and lifetime value.

Drive Customer Growth: Accelerate customer acquisition through best‑in‑class onboarding, referral programs, localized customer experiences, experimentation, and continuous funnel optimization across key US sending corridors.

Increase Retention and Customer Engagement: Build delightful, trusted experiences that strengthen customer loyalty by reducing friction, improving transparency, and enhancing key customer touchpoints including pricing, network coverage, reliability, delivery speed, and account management.

Build for High‑Value Customers: Develop differentiated experiences for high‑value senders through premium services, tailored verification journeys, loyalty programs, personalized experiences, and enhanced support offerings.

Expand Beyond Remittances: Identify, validate, and launch adjacent financial services that solve meaningful customer problems, deepen engagement, and create new growth opportunities beyond traditional money transfer.

Lead and Develop High‑Performing Teams: Lead a team of product managers, analysts, and designers while raising the bar on product craft, customer centricity, analytical rigor, and execution excellence. Develop future product leaders and create a culture of accountability, ownership, and continuous improvement.

Champion AI‑Enabled Product Development: Leverage AI across product discovery, research, prototyping, experimentation, and decision making to improve velocity, increase quality, and unlock new customer experiences.

Deliver Through Cross‑Functional Leadership: Partner closely with Engineering, Design, Marketing, Analytics, Risk, Compliance, Operations, and Global Product teams to align priorities, remove obstacles, and deliver high‑impact outcomes.

Own Business Outcomes: Be accountable for key business metrics including customer growth, conversion, retention, engagement, revenue, and customer satisfaction. Ensure product investments are aligned to measurable customer and business impact.

What We Are Looking For

Strategic Leadership at Scale: A rare combination of long‑term vision and operational excellence. Proven ability to define ambitious strategies, align organizations, and consistently deliver results across complex, multi‑market environments.

Proven Product Leadership: 10+ years of product management experience, including significant leadership responsibility within fintech, cross‑border payments, digital banking, consumer marketplaces, or other high‑growth digital businesses.

Growth Mindset and Commercial Acumen: Demonstrated track record of driving customer growth, retention, engagement, and revenue through product innovation and disciplined experimentation. Strong business judgment and a deep understanding of value creation.

Customer Obsession: Passion for understanding customer needs and translating insights into intuitive, trusted, and differentiated customer experiences that drive measurable outcomes.

• Expertise in Growth and Optimization: Deep experience in acquisition, onboarding, localization, referral programs, lifecycle engagement, experimentation, conversion rate optimization, and analytics‑driven decision making.
• Exceptional People Leadership: Experience leading and developing teams of Product Managers while creating clear priorities, strong alignment, and high performance. Proven ability to attract, retain, and mentor top talent.
• Data-Driven Decision Making: Strong analytical capabilities with experience using customer insights, experimentation, and business metrics to prioritize investments and measure success.
• Executive Communication and Influence: Exceptional ability to influence senior leaders, build alignment across diverse stakeholders, and drive decisions in a complex global organization.
• Builder's Mentality: Thrives in ambiguity, embraces ownership, acts with urgency, and consistently raises the bar on product quality, customer outcomes, and business impact.

Work Shift

HYBRID - Western Union values in‑person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

Benefits and Other Details

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best‑in‑class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role‑specific benefits will be mentioned during your interview process or in an offer of employment.

Your United States specific benefits include:

• Paid Time Off Medical, Dental and Life Insurance
• Tuition Assistance Program
• Student Loan Repayment (below manager level only)
• Parental Leave
• One day volunteer time off
• $0
• Money Transfer Fee Discount Code – Quarterly Recognition Program
• Game Changers Employee Discount Program
• Global Adoption Assistance
• Global Scholarship Awards Program
• 401K plan

Salary

The on‑target earnings range is $275,000-$315,000 per year, which includes a base salary and short‑term and long‑term incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.

Other Details

As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to [e-mail].

We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.

The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date

11-30-2026

We’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers. Our talented teams enable us to transform into a digital‑first company, built on the strength of our retail foundation and powered by next‑generation payments. All this with the goal of helping people prosper. Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences. Join us as we go beyond and be part of a team that’s redefining what’s possible.