Director, Product Management - Connected Workflows

Relias; Morrisville (NC); Hybrid; USD 160,000 - 180,000; Full time

Benefits offered by this job

401k match

Flexible PTO

Parental leave

Remote work options

Job summary

Relias is seeking a Director of Connected Workflows to lead the definition and delivery of cross-product workflows spanning Learning, Performance, GRC, Experience Management, and Content. You’ll own the connected experience with a roadmapped strategy, aligning multiple product teams to deliver seamless patient and provider outcomes.

You’ll partner with marketing and client care to ensure adoption, measure KPI-driven success, and mentor PMs/UX designers in journey design and execution within a

Qualifications

• 8–10 years in Product Management.
• 3–5 years leading cross-product or integration initiatives with SaaS tech.
• Experience with APIs, microservices, interoperability standards like FHIR.
• Background in strategizing, building and scaling complex products or data infrastructure.
• Experience delivering initiatives spanning multiple product teams.

Responsibilities

• Lead market analysis across the product suite to identify value-driving workflows.
• Own connected workflow roadmap, prioritization, and OKRs.
• Collaborate with stakeholders to align priorities and articulate value.
• Monit or adoption and success KPIs for cross-product workflows; prioritize new development with customers.
• Mentor a cross-product team of PMs and UX designers to foster customer-obsessed, data-driven culture.

Skills

Product management

Cross-product leadership

APIs

FHIR

Healthcare SaaS

Strategy

Data-driven

Education

Bachelor's degree in Marketing/Strategy/Digital technologies

Job description

Morrisville, 1010 Sync St, Suite 100, United States

Hybrid

Salary: USD 160,000 - 180,000 (Yearly)

Company Description

Are you looking for a high energy, strategic, and fast-paced position with an impactful and mission-driven company? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!

For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements.

What Can Relias Offer You?

• Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium.
• Flexible work environment with onsite and work from home options.
• Active Employee Resource Groups open to all employees.
• Comprehensive onboarding program.
• Growth and career advancement opportunities.
• Multiple development program options, including leadership development, professional development curriculums, and Nanodegree options in technology and data science.
• Professional development gained from conference attendance and participation in organizations like NC Tech.
• Onsite 321 Coffee Shop providing free coffee and pastries to employees.

Job Description

We are seeking a Director of Connected Workflows to lead the definition and delivery of the workflows that run across our product lines. This role owns the connected experience across our Learning, Performance, GRC, Experience Management, and Content solutions, making sure they work together as a single suite for the healthcare provider. The role delivers through the roadmaps of the individual product teams rather than through a dedicated development team of its own. This role reports directly to the VP, Platform, AI & Connected Experience.

WHAT YOU'LL BE DOING:

• Market Analysis: lead cross-product research into how customers actually work across our suite, including emerging trends, competitor movement, and adjacent industry influences, identifying the workflows and integration points where connecting our solutions creates the most value for the healthcare provider market.
• Product Roadmap: own the connected workflow roadmap, its prioritization, and its OKRs. Secure committed capacity on individual product roadmaps so that cross-cutting workflows are delivered by the teams that own each product, with no ambiguity over ownership. Partner with the Technology and Platform teams to determine software development delivery milestones and dependencies.
• Stakeholder Management: collaborate with the product lines and business stakeholders to ensure all priorities are understood and considered. Ensure clear articulation and organizational enablement of the value proposition and differentiators of the connected experience across the suite. Support go-to-market (GTM) strategies in partnership with Product Marketing.
• Performance Management: partner with Client Care to understand how customers move between our solutions through instrumentation and direct feedback, aligning, creating and then monitoring adoption and success KPIs for cross-product workflows. Work closely with customers to prioritize new workflow development and address the customer challenges that fall between our products.
• Team Leadership: lead a cross-product community of Product Managers and User Experience Designers without direct authority, mentoring the organization in workflow and journey design and fostering a culture of customer obsession, technical excellence, and data-driven decision-making.

Qualifications

YOU'VE GOT WHAT IT TAKES IF YOU HAVE:

• 8-10 years in Product Management, with 3-5 years leading cross-product, platform, or integration initiatives with SaaS Technologies.
• Understanding of technical architecture, including APIs, microservices, and interoperability standards (e.g., FHIR).
• Bachelor's degree in Marketing, Strategy, Digital technologies, or a related field.
• Demonstrated record of successfully strategizing, building and scaling complex products, API ecosystems, or data infrastructure.
• Demonstrated record of delivering initiatives that span multiple product teams, securing roadmap commitments and holding teams to them without direct authority.
• Experience designing end-to-end user journeys and workflows that cross product, team, and system boundaries.
• Critical thinking and adaptability to new technologies.
• Ability to apply a strategic, KPI/metrics-driven mindset.
• Flexible, cross-functional team player, especially with marketing, sales and client care disciplines, comfortable with a fast-paced, often ambiguous, continually evolving environment.
• Ability to positively influence others at all levels in the organization, including cross-functional leaders and the executive suite.
• Strong presentation skills with ability to educate and inspire small groups as well as large conferences and online audiences.
• Excellent organization and people skills, with the ability to set priorities, get buy-in, problem-solve, multi-task, and work well independently.
• Exceptional communication, prioritization, collaboration and time management skills.

IT WOULD BE IDEAL IF YOU HAVE:

• Product Management roles within Healthcare SaaS or Healthcare Technologies.
• Understanding of healthcare provider operations, regulatory requirements, and the complexities of provider ecosystem software solutions.
• Experience with platform, shared services, or integration teams, and with AI-enabled workflows.

Additional Information

IN OFFICE REQUIREMENT: Relias values collaboration and wants to ensure that our team members have opportunities to work with their managers regularly for professional development opportunities. This role requires that you live in the state of North Carolina, within a commutable distance to our office. You would be expected to work in our Morrisville, NC Headquarters approximately 40 days/quarter.

Relias is an Equal Opportunity Employer and a Drug-Free workplace. Relias welcomes and encourages applications from people with disabilities and is happy to make reasonable accommodations in all aspects of the selection process.