Director, Product Management - Associate Experience: Workplace Experience Platform

Capital One; Chicago (IL); On-site; USD 210,000 - 239,000; Full time

Job summary

Capital One seeks a Director of Product Management for the Associate Experience team in Chicago. You will own the Workplace Experience Platform and connect internal tools from intranet to AI assistants, enabling scalable, governed integrations for Associates.

The role emphasizes leadership of a senior PM team, governance of AI initiatives, and collaboration across Product, Engineering and Data/ML. A Bachelor's degree and 5+ years in Product Management are required.

Qualifications

• Bachelor's degree in any field and at least 5 years of Product Management experience.

Responsibilities

• Establish Strategic Vision: Define and steward the end-to-end Workplace Experience Platform strategy across a three-phase roadmap.
• Lead Product Execution: Direct a team focused on driving business value and shipping high-impact solutions.
• Drive Enablement: Champion intranet/mobile adoption and enablement programs to boost workforce proficiency.
• Drive Cross-Functional Alignment: Align across lines of business to establish governance and unify AI initiatives.

Education

Bachelor's degree

Job description

Director, Product Management – Associate Experience

Workplace Experience Platform Director, Product Management (PXDP60) Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

About the Role

As a Director on the Associate Experience product team you will embark on the mission to connect customers in the Capital One enterprise (i.e., our employees, or Associates) with simple to use, digitally enriched experiences that are designed to enhance the associate experience. Capital One has a reputation of providing an industry leading customer experience, and is continuously pushing boundaries, surprising customers with solutions they never thought were possible. We strive to create the same unparalleled experience for our Associates, the employees of Capital One.

In this role, you will own and evolve Capital One's Workplace Experience Platform, a platform that securely connects our internal data and workflows to the tools associates use every day, from our intranet (One Place) and Slack to AI assistants like Gemini and Claude. Rather than building isolated websites or one-off integrations, you will establish the core connections, including associate identity, workflow rules, and approval tasks, so that every new internal tool or AI model can simply "plug in" to a governed, scalable grid.

Responsibilities

• Establish Strategic Vision: Define and steward the end-to-end Workplace Experience Platform strategy across a three-phase roadmap: Consolidate ("One Place to look"), Connect ("one place to act"), and Anticipate ("the platform comes to you").
• Lead Product Execution: Direct a team focused on driving business value, while ensuring the team ships what matters first and builds solutions that align with the end goal.
• Drive Enablement: Champion our Intranet Web and Mobile (i.e. One Place) adoption & transformation through enablement programs that drive workforce proficiency.
• Drive Cross-Functional Alignment: Work seamlessly across lines of business (LOBs) to establish governance protocols, consolidate disparate AI initiatives, and build a cohesive ecosystem.

Product Framework

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered – Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused – Delivers game-changing outcomes by focusing on leverage and execution excellence
• Technology Driven – Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving – Identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership – Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications

• Bachelor's degree in any field and at least 5 years of Product Management experience

Preferred Qualifications

• Product expertise with best-in-class generative AI products (e.g., Claude, Gemini, Glean, etc.)
• Experience establishing and working with agentic frameworks and LLM orchestration protocols
• Track record in defining long-term Digital strategy, roadmap prioritization, and implementing governance standards to manage risk
• Experience managing product management teams, specifically leading and mentoring senior-level direct reports
• Strong background serving as a primary liaison between Product, Engineering, Data/ML teams, and senior executive leadership
• Experience developing user enablement programs and standardizing interaction patterns for emerging technologies

Salaries

• Richmond, VA: $209,500 - $239,100 for Director, Product Management
• New York, NY: $251,400 - $286,900 for Director, Product Management
• Chicago, IL: $209,500 - $239,100 for Director, Product Management
• McLean, VA: $230,400 - $263,000 for Director, Product Management

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. No agencies please.

EEO and Diversity

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.