Senior Director, Product Management - Consumer & Developer Experience

Capital One Group; Northern (KY); Hybrid; USD 245,000 - 336,000; Full time

Job summary

Capital One is seeking a Senior Director of Product Management for the Consumer & Developer Experience (CDX) team. The role sits at the intersection of product, technology, and design to build customer-centric platforms that scale across AI, platform infra, and greenfield products.

You will lead cross-functional teams and translate strategy into consumer digital products, driving trusted digital experiences for millions of customers.

Qualifications

• Bachelor's degree in any field and at least 7 years of Product Management experience.
• Experience translating business strategy and analysis into consumer facing digital products.

Responsibilities

• Leads cross functional teams to solve customer problems and drive organizational alignment.

Skills

Product Management experience

Education

Bachelor's degree in any field

Job description

Senior Director, Product Management - Consumer & Developer Experience

Senior Director, Product Management - Consumer & Developer Experience Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

About the Team

At Capital One, the Consumer & Developer Experience (CDX) team brings Product, Tech, and Design together to build and scale innovative products and user-obsessed platforms that inspire trust and loyalty. Driven by a mission to create unparalleled digital connections, we deliver transformative, customer-centric experiences that empower users throughout their financial journeys while directly accelerating business growth. As part of CDX, you will sit at the intersection of customer empathy and enterprise scale, shaping foundational platforms and best-in-class products that define how millions of customers interact with Capital One every day. Our team is scaling significantly across several core strategic pillars to drive impact across AI, platform infrastructure, and greenfield products: Developer Experience (DevX): Building AI tools and platforms that transform how our engineering teams build and operate software. Marketing & Messaging Delivery (MMD): Owning high-throughput communication engines that deliver billions of real-time interactions. Experience Platforms (XP): Driving quality and UI/UX consistency across all customer-facing digital channels. Enterprise Services & Supplier Product, Risk & Operations (ESPRO): Leading greenfield initiatives from the ground up to build first-of-its-kind enterprise supplier and operational platforms.

In this role you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications

• Bachelor's degree in any field and at least 7 years of Product Management experience

Preferred Qualifications

• Experience translating business strategy and analysis into consumer facing digital products

Salary

Chicago, IL: $245,100 - $279,800 for Sr. Dir, Product Management

McLean, VA: $269,600 - $307,700 for Sr. Dir, Product Management

New York, NY: $294,100 - $335,700 for Sr. Dir, Product Management

Richmond, VA: $245,100 - $279,800 for Sr. Dir, Product Management

Riverwoods, IL: $245,100 - $279,800 for Sr. Dir, Product Management

San Francisco, CA: $294,100 - $335,700 for Sr. Dir, Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Incentives

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please.

Equal Opportunity

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Accommodations & Contact

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to [e-mail]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.