Director, Product Management

SupportFinity™; San Jose (CA); Hybrid; USD 218,000 - 324,000; Full time

Benefits offered by this job

Flexible work environment

Employee stock options

Health insurance

Job summary

PayPal in San Jose, California seeks a Senior Product Manager for AI Assistant to lead product strategy and cross-functional execution, balancing innovative design with regulatory and customer needs.

You will own end-to-end lifecycle, define priorities, analyze market trends, and collaborate with engineering, data science, and global markets to deliver scalable, data-driven product experiences.

Qualifications

• 10+ years relevant experience and a Bachelor’s degree or equivalent work experience.
• Experience leading product teams and collaborating with engineering, design, and operations.

Responsibilities

• Establish a shared product vision and strategy across cross-functional teams.
• Own end-to-end product lifecycle from ideation to launch for the AI Assistant.
• Define priorities, align with stakeholders, and ensure timely delivery.
• Use data analytics, market research, and usability studies to guide decisions.
• Drive product profitability and oversee product reviews and operating reviews.

Skills

Product leadership

AI/ML product

Data-driven decisions

Cross-functional collaboration

Strategic thinking

Education

Bachelor’s degree

Job description

The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:
This job establishes a cohesive product vision and strategy across the company, leading product strategy development with cross-functional teams. It balances innovative design with technical implementation while meeting regulatory requirements and customer needs. The focus is on enhancing customer experience, using metrics for product success, and standardizing analytics and market research for data-driven decisions. Responsibilities include ensuring product profitability, leading operational reviews, and collaborating with global partners to maximize efficiency in a dynamic environment.

Job Description:
Essential Responsibilities:

• Establish a shared vision across the company for one or more products, or a platform product enabling development & scalability, with a deliberate and cohesive strategy.
• Leads product strategy development, and develops a clear, executable view of the product strategy with cross-functional stakeholders.
• Influences the architectural roadmap and balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.
• Champions the customer experience and prioritizes customer needs in product requirements and decision making.
• Defines and uses metrics that inform the success of products including usability studies, research and market analysis.
• Standardizes workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.
• Responsible for product profitability, including budgetary decisions.
• Leads operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with senior leadership as needed.
• Maximizes efficiency in a constantly evolving environment where the process is fluid and creative solutions are the standard.
  
  
  

Minimum Qualifications:

• 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
• 2 years of experience leading others
  
  
  

Additional Responsibilities And Preferred Qualifications
Key Responsibilities:

• Leadership & Strategy: Lead the product management team and collaborate with cross-functional teams (engineering, design, global markets, operations) to define and execute the product strategy for the AI Assistant.
• Roadmap & Execution: Own the end-to-end product lifecycle, from ideation to launch, for new features and innovations. Define clear priorities, align with stakeholders, and ensure timely delivery.
• Market & Competitive Analysis: Stay ahead of industry trends, AI advancements, and competitor offerings. Use data and insights to inform decision-making and identify opportunities.
• Cross-Functional Collaboration: Work closely with engineering teams to ensure seamless execution of features, collaborating with design, data science, and other product teams to build a best-in-class product.
• Data-Driven Decision Making: Utilize data and analytics to drive decisions, measure success, and optimize the platform for performance, experience, and scalability.
• Bias for Action: Have a testing and validation mindset with a drive to take action and learn based off data and discovery to drive the product and better-informed decision making.
• Stakeholder Management: Present product vision, strategy, and performance metrics to senior leadership and other key stakeholders. Drive alignment across teams and departments.
  
  
  

Qualifications :

• Proven track record of leading and growing high-performing product teams, fostering a collaborative and innovative environment.
• Strong understanding of AI/ML technologies and their application to real-world products, in particular assistants and LLMs.
• Experience in managing products and aligning product development with business objectives.
• Ability to identify product opportunities, define clear solutions, and drive execution in a fast-paced, rapidly changing environment.
• Understanding of servicing channels, customer pain points, and customer service a plus.
• Payments, financial services, and e-commerce experience a plus.
  
  
  

The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:

Primary Location : Pay Range:

San Jose, California : ($218,000.00 - $323,950.00 Annually)

Additional Location(s) : Pay Range:

Austin, Texas : ($198,000.00 - $294,250.00 Annually)

Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail].

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

REQ ID R0134820

About the company

PayPal

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