Director Product Design - UX/UI

Tapestry (Coach/Kate Spade); New York (NY); On-site; USD 150,000 - 210,000; Full time

Job summary

Tapestry seeks a Director of Product Design UX/UI to lead the end-to-end digital product design vision for our Coach and Kate Spade New York ecommerce experiences. You will translate customer insights, brand priorities, and business strategy into high-performing digital experiences.

The role mentors a player-coach design team while shaping strategy, raising the craft bar, and partnering with Product, Engineering, Research, Analytics, Brand, and leadership to deliver measurable customer impact.

Qualifications

• Significant experience in product design, UX design, or digital experience design, including leadership of designers and complex initiatives.
• Experience designing high-traffic consumer digital products; ecommerce, marketplace, or similarly complex transactional experiences.

Responsibilities

• Lead UX and product design across major ecommerce journeys and ensure high-quality craft and outcomes.
• Mentor and develop a team of product designers with clear expectations around ownership and collaboration.
• Set the experience vision for priority initiatives and translate opportunities into actionable strategies.
• Partner with Product Management and Engineering from problem definition through launch, iteration, and optimization.
• Build partnerships with Brand, Creative, Analytics, Research, Marketing, and senior stakeholders.
• Champion customer-centered decision making using qualitative research, data, and experimentation.
• Evolve scalable UX patterns and systems while maintaining brand identity across platforms.

Skills

Product design leadership

UX design

Ecommerce experience

Portfolio excellence

Responsive design

Research & analytics

Executive stakeholder communication

Mentoring designers

Strategic thinking

Job description

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what's possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands - Coach and Kate Spade New York - was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We're always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

The Director Product Design UX/UI leads the end-to-end digital product design vision across key ecommerce experiences, translating customer insights, business strategy, and brand priorities into high-performing digital experiences.

This role mentors (a player coach) a team of product designers while remaining deeply connected to the work - setting experience strategy, raising the quality bar, establishing scalable design patterns, and partnering closely with Product, Engineering, Research, Analytics, Brand, and business leadership.

The ideal candidate is a strong product design leader who can operate across strategy and execution: someone equally comfortable defining a multi-year experience vision, navigating complex stakeholder environments, mentoring designers, and getting into the details of a critical customer journey.

What You’ll Do

• Lead UX and product design across major ecommerce journeys, including product discovery, search, product detail, shopping, personalization, content, and emerging customer experiences.
• Manage, mentor, and develop a team of product designers, creating clear expectations around craft, ownership, collaboration, and outcomes.
• Set the experience vision for high-priority initiatives and translate broad business opportunities into actionable product and design strategies.
• Partner closely with Product Management and Engineering from problem definition through launch, iteration, and optimization.
• Build strong partnerships with Brand, Creative, Analytics, Research, Marketing, and senior business stakeholders.
• Champion customer-centered decision making through qualitative research, experimentation, behavioral data, and competitive insights.
• Establish a culture of continuous learning and experimentation, using research and testing to validate ideas before and after launch.
• Create and evolve scalable UX patterns and systems that improve consistency while allowing individual brands to maintain their identity.
• Guide designers through complex interaction, information architecture, responsive design, and service-design challenges.
• Develop clear narratives and presentations that communicate customer problems, design rationale, strategic opportunities, and business impact to executive audiences.
• Balance immediate commercial priorities with longer-term improvements to the customer experience.
• Identify opportunities to simplify experiences, introduce new capabilities, and push the organization beyond incremental optimization.
• Work across multiple initiatives simultaneously while helping the team prioritize the highest-impact customer and business problems.

What We’re Looking For

• Significant experience in product design, UX design, or digital experience design, including experience leading designers and complex initiatives.
• Experience designing high-traffic consumer digital products; ecommerce, marketplace, retail, or similarly complex transactional experiences strongly preferred.
• A portfolio demonstrating exceptional interaction design, systems thinking, product strategy, and measurable customer or business impact.
• Strong understanding of responsive web and mobile product design.
• Proven ability to use customer research, analytics, and experimentation to inform product decisions.
• Experience building productive partnerships with Product and Engineering teams.
• Strong communication and storytelling skills, particularly with senior and executive stakeholders.
• Ability to navigate ambiguity, competing priorities, organizational complexity, and differing stakeholder perspectives without losing sight of the customer.
• Strong design judgment and an ability to raise the craft bar across an organization.
• Experience coaching and developing designers across different levels of seniority.

How This Leader Operates

This person should believe that great design is not simply about producing polished interfaces. It is about identifying/understanding the right problems, understanding customer behavior, testing assumptions, simplifying complexity, and creating experiences that produce meaningful outcome