Director, Process Improvement

name; New York (NY); Hybrid; USD 180,504 - 236,911; Full time

Benefits offered by this job

Unlimited vacation program

Company equity grants

Medical, dental, and vision coverage

Job summary

Oscar is seeking a Director, Process Improvement to enhance efficiency within its Insurance Operations. This role involves leading a skilled team, optimizing processes, and ensuring compliance with regulations. The position is based in New York City with a hybrid work schedule.

The ideal candidate has over 10 years in healthcare strategy, strong leadership, and process design experience. Join Oscar to drive strategic initiatives while supporting unparalleled health insurance tailored to our members.

Qualifications

• Over 10 years of experience in healthcare strategy and operations.
• 6+ years of leadership experience required.
• Knowledge of Lean/Six Sigma is a plus.

Responsibilities

• Lead, coach, and develop a high-performing team.
• Ensure operational compliance with all relevant regulatory requirements.
• Manage relationships cross-functionally to drive results.

Skills

Leadership

Healthcare Strategy

Process Design

Cross-Functional Collaboration

Education

Bachelor's Degree in a related field

Master's Degree

Job description

Hi, we're Oscar. We're hiring a Director, Process Improvement to join our Insurance Operations.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

You will lead a team in implementing process improvement opportunities while ensuring we remain compliant and meet our contractual goals. You will develop and implement an operating plan for improving efficiency, scaling operations and ensuring the achievement of departmental performance metrics and goals. You will lead and execute key strategic initiatives that not only optimize workflows but also allow Oscar to stay competitive in the market.

You will report into the SVP, Insurance Operations.

Work Location

This position is based in our New York City office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in‑office day for team meetings and events, while your other two office days are flexible to suit your schedule.

Pay Transparency

The base pay for this role is: $180,504 – $236,911 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, company equity grants, and annual performance bonuses. Full‑time employees are eligible for benefits including medical, dental, and vision coverage; 11 paid holidays; paid sick time; paid parental leave; 401(k) plan participation; life and disability insurance; and paid wellness time and reimbursements.

Responsibilities

• Lead, coach and develop a high‑performing team of managers and their reports
• Provide structure and support for your team, allowing them to keep their focus on delivering key initiatives
• Develop and continuously improve foundational processes
• Ensure operational compliance with all relevant regulatory/ accreditation agencies and meets contractual requirements
• Lead team to surface data, process, and technology issues through proactive identification, measurement, and monitoring of operations; partner cross‑functionally to develop end‑to‑end strategy that leverages these insights to scale
• Manage, develop and maintain relationships cross‑functionally to drive multi‑department collaboration to drive results for strategic initiatives
• Own team vision and strategy including quarterly vital setting and multi‑year roadmap
• Other duties as assigned

Requirements

• Bachelor's Degree in related field or 4+ years of commensurate experience
• 10+ years experience in healthcare strategy and operations, and or related field
• 6+ years of leadership experience
• 2+ years of experience in program management and/or process design or implementation

Bonus points

• Master's degree
• Health Insurance, or Management Consulting experience with a focus on healthcare
• Lean / Six Sigma experience
• Financial modeling experience

Equal Opportunity Statement

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination‑free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Reasonable Accommodation

Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ([e-mail]) to make the need for an accommodation known.

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