Director, Post-Sales Activation & Onboarding Product

Visa; Austin (TX); On-site; USD 174,000 - 279,000; Full time

Benefits offered by this job

Health insurance

Job summary

Visa is seeking a Director of Implementation & Activation Product Management to lead the post-sales customer journey, focusing on onboarding, activation, and seamless handoff to Customer Success. You will partner with Sales, CS, Finance, and Technology to design scalable workflows and governance that drive time-to-value and revenue realization.

You will translate customer needs into prioritized product requirements, define roadmaps, and lead cross-functional change management to enable adoption

Qualifications

• 15+ years of experience with a Bachelor's Degree or 12+ years with an Advanced Degree in product management or related fields.
• 8+ years of experience in product management, revenue operations, customer success operations, implementation, or related enterprise workflow roles.
• Proven experience across post-sales journeys, including onboarding, implementation, activation, customer handoff, or service delivery.
• Experience building or scaling operational processes and product capabilities that improve time-to-value, adoption, and customer outcomes.

Responsibilities

• Own the product vision, strategy, and roadmap for the Implementation / Activation value stream across the sales to post-sales customer journey.
• Design and scale a connected implementation and activation experience from deal through onboarding, go-live, early usage, and handoff to Customer Success.
• Bridge Sales, CS, Implementation, Finance, and Technology teams to align process, roles, systems, and customer milestones.
• Define the business architecture and workflow model that connects seller commitments, implementation readiness, customer onboarding steps, activation milestones, and ongoing success management.
• Drive platform and process improvements across CRM, onboarding, implementation, workflow, case management, customer communications, and reporting tools to reduce friction in the post-sale journey.
• Partner operations and customer-facing leaders to ensure implementation and activation motions support revenue targets, forecast accuracy, customer retention, and expansion readiness.
• Establish and monitor OKRs such as implementation cycle time, time-to-value, activation rate, onboarding completion, feature adoption, customer satisfaction, and post-sale revenue realization.
• Translate customer, seller, and operational pain points into prioritized product requirements, business cases, and delivery plans.
• Lead cross-functional governance for post-sales process standardization, while balancing enterprise consistency with regional and segment needs.
• Drive change management, field enablement, and adoption for new implementation and activation capabilities, workflows, and operating models.

Skills

Strategic thinking

Implementation workflows

Analytical skills

Product leadership

Executive communication

Education

Bachelor's Degree

Advanced Degree (MBA/JD/MD)

PhD

Tools

CRM platforms

Workflow tools

Case management systems

Analytics tools

Job description

Visa is seeking a Director of Implementation & Activation Product Management to lead the post-sales customer journey, focusing on onboarding, activation, and seamless handoff to Customer Success. You will partner with Sales, CS, Finance, and Technology to design scalable workflows and governance that drive time-to-value and revenue realization.

You will translate customer needs into prioritized product requirements, define roadmaps, and lead cross-functional change management to enable adoption