Director, Physician Activation & Partner Success

Mindoula

United States

On-site

USD 130,000 - 292,600

Full time

14 days+

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Job summary

A leading healthcare organization is seeking a Director of Physician Activation & Partner Success to enhance provider engagement and increase patient referrals. The successful candidate will lead a team, implement standardized workflows, and collaborate with various departments to ensure optimal service delivery. Applicants should have a strong background in healthcare account management, preferably in behavioral health, along with excellent leadership and communication skills. This role requires a Bachelor's degree, with a Master's preferred, and several years of relevant experience.

Qualifications

Bachelor's degree required; Master’s degree preferred.
Minimum of four years in healthcare account management or provider relations.
At least three years in a leadership role, preferably in behavioral health.

Responsibilities

Lead and develop a team of Clinical Partnership Managers.
Design and monitor referral activation metrics.
Collaborate with cross-functional leaders to improve referral workflows.
Create tools and dashboards for internal reporting on referral volume.

Skills

Leadership skills

Analytical skills

Project management

Communication skills

Technical proficiency

Education

Bachelor's degree

Master’s degree in Business Administration or Healthcare Administration

Tools

CRM systems

Healthcare analytics

EHRs

Referral management platforms

Job description

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Mindoula’s Collaborative Care Program (CCP) is a virtual behavioral health overlay. CCP works in conjunction with primary care, women’s health, and specialty physician groups to provide care to patients with mild-to-moderate behavioral health needs. It is estimated that upwards of 20% of patients in these groups may be experiencing mental health/behavioral health distress. Mindoula signs service contracts with groups, whose providers then refer select patients to CCP while continuing to play an ongoing role in treatment.

The Director, Physician Activation is responsible for ensuring physicians in contracted groups refer patients to the CCP program. The Director works with a team of high-performing Clinical Partnership Managers (CPMs) who are assigned to specific physician groups/accounts/practices. CPMs maintain specific referral targets, and (with subject matter expert colleagues) are also responsible for educating physicians about trends in mental/behavior health, reporting back on successful patient treatment cycles, and resolving obstacles to further referrals.

The Director will establish and refine goals around referral volume and hold team members accountable to these goals as well as creating a set of leading indicator metrics/activities (i.e. weekly outreach calls, etc.) and operational steps (i.e. outreach calls, necessary to ensure referrals come to fruition) that will provide forward looking guidance to ensure downstream referral goals will be met. In addition, the Director will be in charge of ensuring high levels of referring provider satisfaction and will brainstorm different strategies to motivate referrals from providers who are not yet active.

Essential Duties and Responsibilities:

Lead, manage, and develop a team of CPMs responsible for cultivating provider relationships and increasing patient referrals across all contracted partners
Design, implement, and monitor standardized referral activation playbooks, metrics, and workflows to promote operational consistency and best-in-class provider engagement
Set clear weekly/monthly performance expectations and KPIs for the CPM team and think through optimized incentive models to motivate top performance
Collaborate with cross-functional leaders (Clinical, Marketing, Implementation, and Data teams) to improve referral workflows and ensure referrals translate into enrolled patients
Ensure providers are onboarded and oriented to the CCP solution; establish recurring (i.e monthly) performance reviews with providers, presenting insights and performance trends to improve collaboration and enhance satisfaction
Create tools, dashboards, and tracking systems for internal and external reporting on referral volume, provider feedback, and account health
Identify barriers to referral growth and deploy rapid improvement strategies across teams and accounts
Partner with the Director, Implementation to ensure smooth transitions from go-live to ongoing account management
Serve as an escalation point for provider concerns, coordinating internal resources to quickly address issues
Work closely with Talent and Leadership to recruit, onboard, train, and retain top-performing CPMs
Support strategic growth planning, including expansion into new markets and partnerships
Own the process of content creation (i.e., slide, presentations, reports, etc.) to support delivery of regular business updates and Quarterly Business Reviews (QBRs) with partnered organizations.
Foster a positive, performance-oriented culture built on accountability, collaboration, and excellence

Education & Work Experience:

Bachelor's degree required; Master’s degree in Business Administration, Healthcare Administration, or related field preferred
Minimum of four (4) years of progressive experience in healthcare account management, network development, or provider relations
At least 3 years in a leadership or team management role, preferably in behavioral health or population health settings
Proven success growing patient referral networks and managing provider partnerships
Familiarity with CRM systems, EHRs, healthcare analytics, and referral management platforms

Skills Required:

Deep understanding of healthcare providers particularly behavioral health and outpatient services
Strong leadership, coaching, and performance management skills for a geographically distributed and remote team
Ability to build and maintain strong provider relationships grounded in trust, service, and data transparency
Strategic thinker with analytical rigor—comfortable with performance metrics, trend analysis, and improvement planning
Proficient in project management and cross-functional coordination
Excellent communication and presentation skills; ability to engage diverse internal and external stakeholders
Comfortable in fast-paced, high-growth environments with changing priorities and multiple concurrent initiatives
Tech-savvy and data-literate with comfort using dashboards and reports to inform decisions
Willingness to travel up to 60% of the time to meet with providers and team members in person

About Mindoula

Mindoula is a next generation population health management company that identifies, engages, and serves populations with complex behavioral health, medical, and social challenges across the continuum of care. By using technology to “scale the human connection,” Mindoula helps health plans, health systems, hospitals, and provider groups extend their reach and achieve their value-based service delivery goals. At Mindoula, we address the full range of behavioral health challenges. We deploy tech-enabled teams of case managers, care managers, community health workers, peer support specialists, therapists, and psychiatrists to provide 24/7 support to even the most complex and underserved behavioral health populations.

Seniority level

Seniority level
Director

Employment type

Employment type
Full-time

Job function

Job function
Customer Service, Sales, and Management
Industries
Hospitals and Health Care and Health and Human Services

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