Director | Pharmacy Business Services

15 Gundersen Lutheran Admin Svcs; La Crosse (WI); Hybrid; USD 180,000 - 250,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Dental and vision coverage

Retirement savings options

Paid time off

Wellness resources and support

Job summary

Gundersen Health System in Wisconsin seeks a Director of Pharmacy Business Services to lead budgets, revenue optimization, and operational excellence across pharmacy operations. You will drive 340B program performance, analytics, and technology support, partnering with executives to maximize value and efficiency.

Reporting to the VP of Pharmacy Services, this role includes leading staff, coordinating projects, and ensuring regulatory compliance while shaping the pharmacy business strategy across

Qualifications

• Bachelor’s degree in Pharmacy or PharmD and licensure to practice in the state of employment.
• Master’s degree in pharmacy administration, healthcare administration, or related field is preferred.
• Pharmacist license to practice in Wisconsin; multi-state Licensure preferred.

Responsibilities

• Develop and implement strategic plans for pharmacy business services aligned with organizational goals.
• Collaborate with system/local leadership to advance pharmacy operations and clinical models of care.
• Direct and optimize financial and operational metrics across pharmacy services.
• Lead, supervise, and develop pharmacy leaders and staff.
• Drive recruitment and development of a diverse workforce.
• Coordinate and lead cross-functional projects across pharmacy business lines.
• Establish policies and best practices for efficient operations.
• Drive continuous improvement and innovation in processes and systems.
• Plan, monitor, and manage operating and capital budgets.
• Analyze financial data, investigate variances, and propose improvements.
• Identify and lead revenue growth and cost reduction initiatives.
• Oversee medication purchasing, distribution, recall, contracting, and inventory management.
• Manage vendor contracts with wholesalers, GPOs, manufacturers, and tech vendors.
• Lead drug cost, distribution,薬剤技術, and automation contracts.
• Oversee 340B program compliance and optimization efforts.
• Maintain systems to monitor drug shortages and mitigate issues.
• Oversee revenue cycle processes including billing and data analytics.
• Collaborate with IT to optimize Epic medication management, including Epic Willow.

Skills

Strategic leadership

Financial management

Supply chain

Regulatory knowledge

Team leadership

Stakeholder management

Contract negotiations

Education

Bachelor’s Degree in Pharmacy or PharmD

Master’s degree in pharmacy administration or healthcare administration

Wisconsin pharmacist license

Multi-state licensure eligibility (MN/IA/MI/IL)

Specialty Pharmacist certification

PGY1/PGY2 Health System Pharmacy Administration & Leadership Residency

Tools

Epic Willow

Pharmacy management systems

Data analytics tools

Business intelligence platforms

Job description

Director, Pharmacy Business Services

Reports to: Vice President | Pharmacy Services. Location: Green Bay or La Crosse, WI. Scheduled Weekly Hours: 40.

Position Summary

Under the direction of the Vice President, Pharmacy Services, the Director, Pharmacy Business Services provides strategic leadership and oversight for pharmacy business, financial, supply chain, and operational services across the health system. This role is responsible for directing pharmacy budgets, revenue optimization, cost savings initiatives, supply chain operations, 340B program performance, business analytics, technology support, and project coordination. The Director collaborates with local and system-level pharmacy and executive leaders to shape and execute pharmacy business strategy, ensure regulatory compliance, and maximize value, efficiency, and quality across pharmacy operations.

Essential Job Duties

• Develop and implement strategic plans for pharmacy business services that align with organizational objectives, operating plans, and market trends.
• Collaborate with system and local pharmacy leadership to advance contemporary pharmacy business operations and clinical models of care.
• Direct and optimize financial and operational metrics and systems to improve system pharmacy performance.
• Lead, supervise, mentor, and develop pharmacy leaders and assigned staff.
• Drive recruitment, hiring, retention, and development of a talented and diverse workforce.
• Coordinate and lead projects and initiatives across multiple pharmacy business lines.
• Develop and implement policies, procedures, and best practices to support efficient pharmacy business operations.
• Drive continuous improvement and innovation in pharmacy processes and systems.
• Assist with planning, monitoring, and managing pharmacy operating and capital budgets.
• Establish annual financial and productivity targets and monitor performance against budget.
• Analyze financial data, investigate variances, and recommend improvements.
• Identify and lead initiatives to grow revenue, lower costs, and improve financial performance.
• Oversee medication purchasing, distribution, recall, contracting, and inventory management.
• Manage vendor relationships and contracts with wholesalers, distributors, group purchasing organizations, manufacturers, technology vendors, and other pharmacy-related entities.
• Lead contracting efforts related to drug cost, medication distribution, pharmacy technology, and automation.
• Oversee 340B program compliance, optimization efforts, and mitigation strategies.
• Maintain systems to monitor drug shortages and implement tactics to maintain supply.
• Oversee pharmacy revenue enhancement opportunities within both the medical and pharmacy benefit.
• Ensure strong revenue cycle processes, including billing, charging, charge master maintenance, and data analytics.
• Direct pharmacy business and data analytics services and technology support.
• Collaborate with IT to optimize medication management functionality within Epic, including Epic Willow.
• Participate as a key member of the system pharmacy leadership team.
• Precept learners, including students and residents.
• Serve as a liaison to external business partners to maximize value for the health system.

Minimum Qualifications

• Education Required: Bachelor’s Degree in Pharmacy or Doctor of Pharmacy (PharmD) degree from an accredited school of pharmacy
• Desired: Master’s degree in pharmacy administration, healthcare administration, business administration, or a related field
• Certification, Registration, Licensure Required: Pharmacist license to practice in the state of employment; some positions may require multiple state licenses
• Must be eligible for licensure to practice pharmacy in Wisconsin
• Desired: Pharmacist license to practice in Minnesota, Iowa, Michigan, and Illinois
• Desired: Specialty Pharmacist certification
• Experience Required: 5 to 10 years of progressive health system pharmacy leadership experience, including pharmacy business management, financial management, supply chain, and operational oversight
• Required: Experience in strategic planning, budget development, revenue optimization, contract management, and team leadership
• Required: Strong knowledge of regulatory requirements, compliance standards, and healthcare business operations
• Required: Excellent communication, organizational, negotiation, and stakeholder management skills
• Required: Demonstrated ability to lead cross-functional teams, manage large budgets, and drive operational and financial performance
• Desired: Experience with pharmacy supply chain, 340B program oversight, inventory management, drug shortage mitigation, and pharmacy revenue cycle operations
• Desired: Proficiency with pharmacy management systems, Epic Willow, inventory software, data analytics tools, and business intelligence platforms
• Desired: PGY1/PGY2 Health System Pharmacy Administration and Leadership Residency, or equivalent experience

Why Join Us

• Comprehensive medical coverage
• Dental and vision coverage
• Retirement savings options
• Paid time off
• Wellness resources and support programs
• Additional benefits available through either the Gundersen or Bellin benefits program, depending on employment location and eligibility

Core Leadership Expectations

• Organizational Strategy and Implementation
• Fiscal Management
• Human Resource Management
• Excellence in Service and Quality
• Organizational Leadership
• Accountability for regulatory requirements
• Community liaison responsibilities
• Department-specific duties as applicable

Mission, Vision, and Values

This role supports a mission of inspiring people to live their best lives through caring, learning, and innovation. It also reflects a vision of leading with love and committing to healthy people and thriving communities, grounded in belonging, respect, excellence, accountability, teamwork, and humility.

Equal Opportunity Employer

Across here, loving your job is part of the job. Join our mission in changing healthcare while finding a career you'll love! Gundersen Health System offers a proud, local history spanning more than 100 years.

What You Can Expect

• Empowerment to shape your work environment, encouragement to improve processes and create efficiencies, and support when seeking opportunities for growth
• Culture that encourages self-care and provides you with opportunities to be your best self at work and at home
• Competitive compensation and comprehensive benefits packages, as applicable, ensuring your comfort and well-being as a valuable team member
• Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, Career Development Center, and online continuing education courses

About Gundersen Health System

We deliver world-class medical care and the right amount of love. Gundersen Health System, based in La Crosse, WI, is the leading provider of primary and specialized care in western Wisconsin, southeast Minnesota, and northeast Iowa; serving more than 500,000 residents throughout 22 counties. Our physician-led, not-for-profit healthcare system includes a 325-bed teaching hospital, tertiary referral center, and Level II Trauma Center; community clinics; six affiliate critical access hospitals; nursing homes; behavioral health services; vision centers; pharmacies; and air and ground ambulance services. We call it LOVE + MEDICINE and it’s more than our practice. It is who we are.

Remote / Hybrid Eligible

Select Remote/Hybrid Eligible under More search to see our remote-eligible openings.

If you need assistance with any portion of the application or have questions about the position, please contact [e-mail] or call 608-775-0267.

Learn more about our excellence in patient care, education, research, culture, and something we call Love + Medicine at www.gundersenhealth.org/careers/life.