Director, Pharmacy

Valeris, Inc.; Scottsdale (AZ); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with match

Paid time off

Job summary

Valeris, Inc. is seeking a Director of Pharmacy Operations to provide strategic and operational leadership across front‑end and back‑end pharmacy operations.

The role oversees managers and supervisors, drives patient safety, regulatory compliance, and service delivery, and collaborates with cross‑functional teams to achieve aligned goals. The position requires a PharmD or equivalent, licensure in Arizona, and 5–8 years of specialty/mail‑order pharmacy operations experience, plus 2–5 years of

Qualifications

• Doctor of Pharmacy (PharmD) or Bachelor’s in Pharmacy is required.
• Active and unrestricted pharmacist license in good standing in Arizona with ability to obtain additional state licenses as required.
• Minimum 5–8 years of specialty/mail-order pharmacy operations experience.
• Minimum 2–5 years of management experience overseeing at least 3 direct/indirect reports.

Responsibilities

• Provide leadership and oversight for pharmacy technician operational teams through direct management of supervisors and managers responsible for front‑end and back‑end pharmacy operations.
• Drive operational excellence initiatives focused on patient safety, prescription accuracy, workflow optimization, fulfillment efficiency, quality outcomes, and speed to therapy.
• Collaborate with pharmacy leadership to establish, communicate, and execute clearly aligned operational goals and performance expectations across all pharmacy operational areas.
• Develop, monitor, and analyze operational metrics, KPIs, productivity standards, turnaround times, fulfillment performance, and service level outcomes.
• Partner with the director of compliance and regulatory affairs to ensure compliance with pharmacy regulations, accreditation standards, company policies, HIPAA requirements, and quality assurance initiatives.
• Lead workforce planning activities to ensure appropriate staffing levels, productivity standards, and operational efficiency across departments.
• Promote employee engagement, professional development, coaching, succession planning, and leadership growth across operational teams.
• Partner with internal departments and cross‑functional teams to improve communication, coordination, and overall program effectiveness.
• Develop and maintain strong working relationships and strategic partnerships with external clients, vendors, manufacturers, and program stakeholders.
• Identify operational risks and implement process improvements to enhance service delivery, patient experience, fulfillment accuracy, and business performance.
• Support escalated operational, fulfillment, and customer service issues while ensuring timely resolution and service recovery.
• Champion a culture of accountability, collaboration, continuous improvement, and service excellence.

Education

Doctor of Pharmacy (PharmD) or Bachelor’s in Pharmacy

Active and unrestricted pharmacist license in Arizona

Job description

Position Summary

Under the direction of the VP of Pharmacy Operations, the Director of Pharmacy Operations provides strategic and operational leadership across front‑end and back‑end pharmacy operations, including document intake, prescription data entry, call center operations, dispensing support, fulfillment, shipping, workflow coordination, and overall performance. The role oversees managers and supervisors, drives operational excellence, patient safety, regulatory compliance, and service delivery.

Key Responsibilities

• Provide leadership and oversight for pharmacy technician operational teams through direct management of supervisors and managers responsible for front‑end and back‑end pharmacy operations.
• Drive operational excellence initiatives focused on patient safety, prescription accuracy, workflow optimization, fulfillment efficiency, quality outcomes, and speed to therapy.
• Collaborate with pharmacy leadership to establish, communicate, and execute clearly aligned operational goals and performance expectations across all pharmacy operational areas.
• Develop, monitor, and analyze operational metrics, KPIs, productivity standards, turnaround times, fulfillment performance, and service level outcomes.
• Partner with the director of compliance and regulatory affairs to ensure compliance with pharmacy regulations, accreditation standards, company policies, HIPAA requirements, and quality assurance initiatives.
• Lead workforce planning activities to ensure appropriate staffing levels, productivity standards, and operational efficiency across departments.
• Promote employee engagement, professional development, coaching, succession planning, and leadership growth across operational teams.
• Partner with internal departments and cross‑functional teams to improve communication, coordination, and overall program effectiveness.
• Develop and maintain strong working relationships and strategic partnerships with external clients, vendors, manufacturers, and program stakeholders.
• Identify operational risks and implement process improvements to enhance service delivery, patient experience, fulfillment accuracy, and business performance.
• Support escalated operational, fulfillment, and customer service issues while ensuring timely resolution and service recovery.
• Champion a culture of accountability, collaboration, continuous improvement, and service excellence.

Other Responsibilities

• Participate in strategic planning initiatives and organizational growth activities.
• Assist with implementation of new programs, technologies, workflows, automation initiatives, and operational enhancements.
• Support audit preparation, accreditation activities, and regulatory inspections as needed.
• Contribute to budget planning, resource allocation, and cost management initiatives.
• Represent pharmacy operations in leadership meetings, client discussions, and cross‑functional committees.
• Maintain current knowledge of industry trends, specialty pharmacy operations, fulfillment best practices, and regulatory updates.
• Perform additional duties and special projects as assigned.

Key Competencies

• Strategic Leadership
• Pharmacy Operations Management
• Fulfillment & Workflow Optimization
• Operational Excellence & Continuous Improvement
• Performance Management & Accountability
• Team Development & Coaching
• Cross‑Functional Collaboration
• Customer Service Excellence
• Data Analysis & Operational Reporting
• Problem Solving & Decision Making
• Relationship Building & Stakeholder Management
• Change Management
• Communication & Presentation Skills
• Regulatory & Compliance Knowledge
• Time Management & Organizational Skills

Qualifications

• Doctor of Pharmacy (PharmD) or Bachelor’s in Pharmacy from an accredited school of pharmacy; a PharmD is preferred.
• Active and unrestricted pharmacist license in good standing in Arizona with ability to obtain additional state licenses as required.
• Minimum 5–8 years of specialty/mail‑order pharmacy operations experience.
• Minimum 2–5 years of management experience overseeing at least 3 direct/indirect reports.

Physical Demands & Work Environment

While performing the duties, the employee is regularly required to talk or hear, and frequently required to sit for long periods of time, use hands to type, handle or feel, and reach with hands and arms. Preference for candidates who can type at least 35 words per minute with 97% accuracy. Flexibility to travel as needed is preferred. This role operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, etc.

Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options; Valeris contributes toward premium costs.
• Additional health support, including telehealth and Employee Assistance Program (EAP).
• Company match on Health Savings Account contributions.
• Free basic life and AD&D coverage equal to annual earnings (minimum $50,000, maximum $300,000).
• Company‑paid short‑term disability coverage; option to purchase long‑term disability.
• 401(k) retirement plan with 100% match on the first 5% contributed, with immediate vesting.
• Paid time off and sick leave; nine paid holidays plus two floating holidays.
• Opportunities for advancement; supportive environment for personal and professional growth.
• Inclusive, mission‑driven culture where work makes a meaningful impact.

Equal Opportunity

Valeris is proud to be an equal opportunity employer. We celebrate difference, support diversity, and thrive on it for the benefit of our employees, products, and community.