PROGRAM DIRECTOR

Valeris, Inc.; North Carolina; Hybrid; USD 140,000 - 210,000; Full time

Benefits offered by this job

Medical, dental, and vision plans with

HSA/FSA options

401(k) retirement savings with company

PTO and holidays

Telehealth and EAP

Job summary

Valeris, Inc. seeks a Program Director to lead a comprehensive patient services portfolio, including market access reimbursement support and affordability programs. You will oversee operations, drive patient experience, ensure regulatory and quality compliance, and manage client relationships.

You will build and lead high-performing teams, optimize processes, and manage budgets and staffing while advancing innovation and operational excellence in a fast-paced environment.

Qualifications

• BA/BS degree preferred and healthcare leadership experience.
• 8–10 years in market access, patient affordability, or related healthcare industry roles.
• Strong leadership and team development capabilities.
• Excellent written and verbal communication and presentation skills.
• Ability to manage multiple programs and budgets with regulatory awareness (HIPAA, FDA).

Responsibilities

• Provide strategic and operational leadership for HUB and affordability programs.
• Develop high-performing teams through coaching and performance management.
• Oversee workforce planning, onboarding, and succession planning.
• Ensure client SLAs, KPIs, quality standards, and compliance.
• Build relationships with client stakeholders through governance meetings.
• Analyze performance metrics and drive continuous improvement.
• Oversee budgets, staffing, forecasting, and resource planning.
• Partner with internal teams for system enhancements and program launches.
• Ensure regulatory compliance including HIPAA and FDA guidelines.
• Support business development through client presentations and RFP responses.
• Drive innovation and automation to improve operations.
• Maintain patient-centric focus balancing client objectives and financials.
• Oversee day-to-day operations and identify risks.

Skills

Strategic leadership

People management

Cross-functional collaboration

Executive presence

Problem solving

Communication skills

Project management

Education

BA/BS degree preferred

8-10 years healthcare market access experience

Job description

The Program Director is responsible for the strategic leadership, operational oversight, administration, and overall management of a comprehensive patient services portfolio, including full market access reimbursement support, patient affordability programs, and related patient support services. This role ensures the successful delivery of services across multiple programs while maintaining a strong focus on patient experience, client satisfaction, compliance, quality, and operational excellence.

Responsibilities

• Provide strategic and operational leadership for a portfolio of HUB and affordability programs.
• Lead and develop high‑performing teams through effective coaching, training, and performance management.
• Manage workforce planning, recruitment, onboarding, performance management, training, succession planning, and foster a culture of accountability, collaboration, and continuous improvement.
• Ensure achievement of client SLAs, KPIs, quality standards, and compliance requirements.
• Serve as the primary escalation point for operational, client, and patient‑related issues.
• Build and maintain strong relationships with client stakeholders through regular business reviews and governance meetings.
• Analyze program performance metrics and implement corrective actions and continuous improvement initiatives, using data as a key driver of decision‑making.
• Oversee program budgets, staffing models, forecasting, and resource planning.
• Partner with internal departments to support system enhancements, program launches, and operational readiness activities.
• Ensure compliance with applicable regulatory, privacy, and industry requirements, including HIPAA, FDA, and manufacturer‑specific guidelines.
• Support business development efforts by participating in client presentations, RFP responses, and implementation planning for new programs.
• Drive innovation and operational excellence through process optimization, automation, and technology‑enabled solutions.
• Maintain a patient‑centric approach while balancing client objectives, operational efficiency, and financial performance.
• Oversee day‑to‑day operations, monitor program performance, identify operational risks, implement process improvements, and drive efficiencies through technology, automation, and best practices.
• Serve as the strategic point of contact for pharmaceutical manufacturer clients and other key stakeholders.

Qualifications

• BA/BS degree preferred.
• 8‑10 years of experience required working at a market access and/or patient affordability vendor, specialty pharmacy, pharmaceutical company, or healthcare industry partner, including previous management experience.
• Advanced problem‑solving skills and ability to work cross‑functionally to resolve issues and generate results among potentially conflicting constituencies.
• High‑level confidence, integrity, enthusiasm, executive presence, and a personality that fits a fast‑paced, energetic, and proactive organization.
• Strong work ethic.
• Ability to manage others, both direct and indirect reports.
• Proven ability to work in a team environment where the majority of team reports up to you and where coaching, mentoring, and delegating is an absolute must.
• Exceptional verbal and written communication and presentation skills required to both internal and external clients.
• Ability to build strong relationships with peers, across the organization and the senior leadership team.
• Excellent interpersonal skills and ability to influence sometimes without explicit authority.
• Thorough understanding of business operations and processes required.

Physical Demands & Work Environment

The employee is regularly required to talk or hear, frequently sits for long periods, uses hands to type, handle or feel, and reaches with hands and arms. Preferred candidates can type at least 35 words per minute with 97% accuracy. Minimal travel is required. The role operates in a professional office environment and routinely uses standard office equipment such as computers, phones, and photocopiers.

Benefits

• Medical, dental, and vision plans, including HSA‑ and FSA‑eligible options, with Valeris contributing toward premium costs.
• Additional health support, including telehealth and Employee Assistance Program (EAP) services.
• Company match on Health Savings Account contributions.
• Free basic life and AD&D coverage equal to annual earnings (minimum $50,000, maximum $300,000).
• Company‑paid short‑term disability coverage, with the option to purchase long‑term disability.
• 401(k) retirement savings plan with 100% match on the first 5% you contribute, with immediate vesting.
• Paid time off (PTO) and sick leave to support work‑life balance.
• Nine paid holidays plus two floating holidays.
• Opportunities for advancement in a company that supports personal and professional growth.
• A challenging, stimulating work environment that encourages new ideas.
• A mission‑driven, inclusive culture where your work makes a meaningful impact.
• Diversity and inclusion efforts that create an inclusive workplace.

Equal Opportunity Statement

Valeris is proud to be an equal opportunity employer.