Director, Personal Lines Programs

National Union Fire Insurance Company of Pittsburgh, Pa.; New York (NY); Hybrid; USD 150,000 - 180,000; Full time

Job summary

National Union Fire Insurance Company of Pittsburgh, Pa. seeks a Director, Personal Lines Programs to oversee regulatory health and operational excellence for a $1.7B portfolio with a key MGU partner.

You will lead governance, audits, milestone tracking, rating integrity, and IT controls, ensuring compliant, profitable growth while coordinating across underwriting, compliance, and technology teams. The role requires a strong operations background and the ability to translate complex mandates

Qualifications

• 10+ years of progressive experience in Insurance Operations, Compliance, Project Management, or MGU/Carrier Oversight.
• Strong understanding of rating engines and policy administration systems with the ability to audit complex systems.
• Proven ability to track high-stakes deliverables across multiple work streams and hold external partners to deadlines.
• Natural drive to analyze data for operational improvements and to identify inconsistencies.
• Experience in managing compliance audits, IT controls, and quality assurance frameworks.
• Ability to hold external partners accountable while fostering productive relationships.
• Working knowledge of Admitted and Excess & Surplus Lines products, rates, and regulatory requirements.
• Strategic use of analytics to derive business insights and evaluate insurance technology solutions.

Responsibilities

• Regulatory & Compliance Governance Mandate Accountability: central point for regulatory requirements issued by the AIG Compliance Officer.
• Audit Management: oversee internal and external audits and remediate gaps.
• Milestone Tracking: manage critical timelines for rate filings, form updates, and defect resolution.
• Controls & Systemic Integrity Oversight: ensure rating integrity and proper testing of rate updates in systems.
• Systems & IT Controls: audit systems to verify accurate outputs and robust IT controls.
• Process Validation: verify that systemic updates do not create regulatory risk or leakage.
• Performance Monitoring: track program performance for compliance and profitability.
• Root-Cause Inquiry: conduct deep dives to identify underwriting trends, system errors, or market shifts.

Skills

Executive Operational Track Record

Systemic Proficiency

Project Management Excellence

Analytical Curiosity

Governance Mindset

Strategic Communication

Specialized Product Knowledge

Data Fluency

Tools

Rating engines

Policy administration systems

Job description

Join us as Director, Personal Lines Programs to play a key leadership role that will drive business growth. This role provides active governance and direct oversight for a key Managing General Underwriter (MGU) partner. This role is the primary safeguard for the program’s systemic integrity, ensuring that the MGU’s execution across a diverse & complex portfolio of products aligns with AIG’s standards for regulatory health and operational excellence. The role focuses on rigorous oversight of the MGU’s internal control environment and the operational infrastructure supporting a $1.7B portfolio. The ideal candidate brings a strong operations background and the technical intuition to ensure that compliance mandates and IT controls are translated into system reality – guaranteeing that the MGU partner remains compliant, profitable, and positioned for growth.

KEY RESPONSIBILITIES

• Regulatory & Compliance Governance Mandate Accountability: Act as the central point for regulatory requirements issued by the AIG Compliance Officer. Ensure the MGU is not only aware of these mandates but has successfully integrated them into their programming and workflows.
• Audit Management: Lead the oversight of both internal and external (regulatory) audits. Ensure the MGU has the right practices in place to pass audits and proactively remediate any operational gaps.
• Milestone Tracking: Utilize project management expertise to hold the MGU accountable for critical timelines, including rate filings, form & contract updates, and defect resolution.
• Controls & Systemic Integrity Oversight Rating Integrity & Quality of Issuance: Oversee the MGU’s internal processes to ensure rating integrity. Validate that the MGU is conducting proper testing and that all rate updates are implemented correctly within their systems.
• Systems & IT Controls: Audit the MGU’s systems and controls to ensure the operational framework is sound. This includes verifying the accuracy of system-generated outputs and the robustness of the MGU’s IT control environment.
• Process Validation: Act as the final check on MGU operational changes, ensuring that systemic updates do not create financial leakage or regulatory risk.
• Performance Monitoring Results Analysis: Monitor program performance to ensure the business remains compliant, profitable, and on a growth trajectory.
• Root-Cause Inquiry: Conduct "deep dive" reviews into business results. When performance fluctuates, investigate & identify whether shifts are driven by underwriting trends, system errors, or market conditions.

QUALIFICATIONS

• Executive Operational Track Record: 10+ years of progressive experience in Insurance Operations, Compliance, Project Management, or MGU/Carrier Oversight.
• Systemic Proficiency: A strong understanding of how rating engines and policy administration systems function, with the 'technical intuition' to audit complex systems and mechanics.
• Project Management Excellence: Proven ability to track high-stakes deliverables across multiple work streams and hold external partners accountable to deadlines.
• Analytical Curiosity: A natural drive to look beneath the surface of data to find operational inconsistencies or opportunities for improvement.
• Governance Mindset: Strong experience in managing compliance audits, IT controls, and quality assurance frameworks.
• Strategic Communication: Proven ability to hold external partners (MGUs) accountable while fostering a productive, growth-oriented relationship.
• Specialized Product Knowledge: Working knowledge of both Admitted and Excess & Surplus Lines (E&S) products, rates, and regulatory requirements.
• Data Fluency: Strategic ability to leverage analytical tools and complex reporting to derive business insights and evaluate emerging insurance technology solutions.

For positions based in New York, the base salary range is $150,000-$180,000. For positions based in New Jersey, the base salary range is $150,000-$180,000. For positions based in Chicago, the base salary range is $150,000-$180,000. In addition, the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. Your actual compensation will be dependent on your skills, experience and qualifications.

We’re proud to offer a range of competitive benefits, a summary of which can be viewed here: US Benefits Overview.

#LI-AIG At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential.

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Functional Area: UW - Underwriting

National Union Fire Insurance Company of Pittsburgh, Pa. As a global risk leader with deep industry expertise and innovative solutions to smartly manage risk, AIG enables our clients’ growth in ways they never thought possible. We also do the same for our colleagues, because we know our people are our greatest strength – the source of every insight, every idea and every innovation. When we're working as one team to do what's right for our colleagues and our communities, we can achieve excellence together. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

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