Director, People Analytics & AI

312 Western Union, LLC; Denver (CO); Hybrid; USD 190,000 - 260,000; Full time

Benefits offered by this job

Short-term incentives

Health insurance options

Accident insurance

Life insurance

Development platforms access

Job summary

The Western Union Company seeks a strategic Director of People Analytics & AI in Denver, CO. You will shape workforce insights and employee experience by leveraging data and AI across HR, influencing talent strategy and organizational effectiveness.

You will build and govern HR AI agents, lead a team of four, and partner with Workday/ServiceNow integrations while prioritizing responsible AI and data privacy. This role blends analytics with people leadership in a hybrid setting.

Qualifications

Responsibilities

• Set and lead the vision for people analytics and AI in HR, with a focus on sharper workforce insights and better employee experience.
• Translate complex data into clear stories that influence executive decisions and HR policy.
• Use AI-powered tools to improve how employees get HR support, ensuring fast, accurate answers.

Job description

Director, People Analytics & AI – Denver, Colorado

We’re looking for a strategic, forward-thinking leader to head our People Analytics & AI team. You’ll combine data and AI to shape how Western Union understands its workforce and how employees experience HR. Your work will turn workforce data into insights that guide talent strategy, workforce planning and organizational effectiveness. You’ll also apply AI to make HR simpler, faster and more personal for every employee. You’ll work where data, technology and people meet, and you’ll help HR deliver measurable business outcomes.

Role Responsibilities

• Set and lead the vision for people analytics and AI in HR, with a focus on two outcomes: sharper workforce insights and a better employee experience.
• Translate complex data into clear stories that influence executive decisions and HR policy.
• Use AI-powered tools, such as Copilot agents and self‑service assistants, to change how employees get HR support, so they get fast, accurate answers when they need them.
• Design, govern, and scale HR AI agents across the enterprise, setting the standards for how they are built, evaluated, and responsibly deployed.
• Manage the full lifecycle of HR AI products and agents, from use‑case design and testing through launch, adoption, and continuous improvement.
• Working knowledge of retrieval‑augmented generation (RAG), prompt and context design, agent orchestration, evaluation and integration with enterprise systems such as Workday and ServiceNow.
• Platform‑agnostic judgment: experience with end to end enterprise agent development with the ability to assess best platform to deliver solutions.
• Build data and AI skills across HR and lead the change management that drives adoption of new tools and ways of working.
• Manage and develop a team of 4 direct reports.

Role Requirements

• 10+ years in analytics, data science, AI, product analytics, or an adjacent discipline.
• 3–5+ years leading teams or major cross‑functional programs.
• Demonstrated experience moving analytics/AI products from idea through implementation and adoption.
• Strong grounding in advanced analytics, including predictive modeling and employee listening and sentiment data.
• Hands‑on knowledge of generative AI and agent platforms (e.g., Microsoft Copilot), data visualization tools (e.g., Power BI, Tableau) and HRIS platforms (e.g., Workday).
• History of solid understanding of data governance, responsible AI and global data privacy requirements.
• Proven high integrity and discretion in handling sensitive employee data.

Work Shift

HYBRID - Western Union values in‑person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAILS

You will also have access to short‑term incentives, multiple health insurance options, accident and life insurance, and access to best‑in‑class development platforms, to name a few. If applicable, additional role‑specific benefits will be mentioned during your interview process or in an offer of employment.

Other Details

As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to [e-mail]

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date: 12-28-2026

This application window is a good‑faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers. Our talented teams enable us to transform into a digital‑first company, built on the strength of our retail foundation and powered by next‑generation payments. All this with the goal of helping people prosper. Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences. Join us as we go beyond and be part of a team that’s redefining what’s possible.