Director, Payment Integrity Implementations

Alaffia Health; United States; On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation

Medical, Dental, and Vision benefits

Flexible, paid vacation

Flat organizational structure with直接领导

Job summary

Alaffia Health, a NYC-based healthtech startup, seeks a Director, PI Solutions (Implementations) to lead end-to-end client implementations for health plans. You will design configurations around PI workflows and deliver scalable playbooks that enable rapid go-lives.

Work closely with Operations, Product, Engineering, and Clinical teams to translate PI programs into platform configurations, set expectations with executives, and drive measurable savings and accuracy improvements.

Qualifications

• 8+ years in healthcare payment integrity at a health plan or PI vendor.
• Experience leading complex claims, PI, or healthcare tech implementations.
• Experience managing executive-level client relationships and communicating risk, delays, and change.
• Strong project and program management skills with multiple concurrent implementations.
• Comfort with AI-enabled tools, claims platforms, or automation, and credibility with PI operators and engineers.
• Excellent written and verbal communication.
• Demonstrated success driving savings, improving accuracy, or scaling PI programs.

Responsibilities

• Lead client implementations from kickoff through go-live and stabilization, including scoping, requirements gathering, workflow configuration, testing, and launch.
• Translate client PI programs into effective configurations of Alaffia's platform.
• Build and refine our implementation playbook, templates, and best practices, especially for health plan environments.
• Serve as the senior client contact during onboarding, including executive updates, risk management, and expectation setting.
• Partner with Operations, Product, Engineering, and Clinical teams to resolve blockers and turn client feedback into product and process improvements.
• Hand off cleanly to Account Management and Client Services, and identify opportunities to expand use of Alaffia's AI tools within client environments.
• Join late-stage sales conversations to scope implementation approach, timelines, and feasibility.
• Mentor and develop implementation and solutions team members.

Skills

Healthcare payment integrity

Client implementations

Project management

Executive communication

AI-enabled tools

Cross-functional collaboration

Mentoring

Process improvement

Job description

Alaffia Health, a NYC-based healthtech startup, seeks a Director, PI Solutions (Implementations) to lead end-to-end client implementations for health plans. You will design configurations around PI workflows and deliver scalable playbooks that enable rapid go-lives.

Work closely with Operations, Product, Engineering, and Clinical teams to translate PI programs into platform configurations, set expectations with executives, and drive measurable savings and accuracy improvements.