Director Patient Navigation

Children's Diagnostic & Treatment Center (CDTC); Fort Lauderdale (FL); On-site; USD 120,000 - 170,000; Full time

Job summary

Broward Health seeks a Director of Patient Navigation to lead the program and align access strategies across scheduling, registration and navigation services. You will design scalable workflows, drive patient experience improvements, and ensure high-quality outcomes across inpatient and emergency follow-up transitions.

The role requires seven years of related healthcare experience and an active Florida nursing license (or ability to obtain).

Qualifications

• Bachelor’s degree required in nursing, healthcare administration, business administration, public health, or another healthcare related field.
• Seven years of related experience.
• Licensed as a Registered Nurse in Florida or able to obtain license before start; multi-state license acceptable.

Responsibilities

• Provide strategic and operational leadership for Broward Health’s Patient Navigation Program.
• Design and implement scalable access models to improve care navigation and patient experience.
• Optimize performance across scheduling, registration, and patient navigation services.
• Lead initiatives to improve patient access, coordinate care, and reduce barriers to care.
• Support transitions of care and referral management to outpatient hospital departments.

Education

Bachelor’s degree in nursing

Healthcare Administration

Business Administration

Public Health

Healthcare related field

Job description

Broward Health Corporate ISC

Shift: Shift 1

FTE: 1.000000

Summary:

The Director Patient Navigation provides strategic and operational leadership for Broward Health’s Patient Navigation Program. This role is responsible for designing and implementing scalable access models that improve care navigation enhance patient experience and optimize performance across scheduling registration and patient navigation services. The Director leads initiatives that improve patient access coordinate care across the organization reduce barriers to care enhance patient experience and support high-quality clinical outcomes. This Director will support the inpatient and emergency department follow-up transitions of care and referral management to outpatient hospital departments for patients not currently a part of Broward Health’s care coordination program.

The Director establishes enterprise standards for patient navigation by implementing standardized workflows operational policies staffing models performance metrics and quality improvement initiatives that ensure consistent navigation services across Broward Health’s system. This position collaborates and serves as a key connector between executive leadership physicians ambulatory practices hospital leadership nursing and interdisciplinary teams to optimize care navigation improve referral management increase access to specialty care and achieve organizational goals across the care continuum.

The Director is overall responsible for operational oversight fiscal management workforce planning performance improvement regulatory compliance and strategic program growth. Through innovation collaboration and data-driven decision making the Director promotes a culture of operational excellence accountability and patient-centered care while supporting Broward Health’s mission and strategic initiatives.

Education: Essential:

• Bachelor’s degree in nursing Healthcare Administration Business Administration Public Health or another healthcare related field required.

Experience: Essential:

• Seven years of related experience.

Credentials

• Licensed as a Registered Nurse in the State of Florida or holds a multi-state nursing license; or able to obtain license prior to start is required.
• Preferred certifications include:
• Certified Case Manager (CCM)
• Certified Professional in Healthcare Quality (CPHQ)
• Lean Six Sigma Green Belt or higher
• Project Management Professional (PMP)
• Patient Navigation or Care Coordination certification

Visit us online at www.BrowardHealth.org or contact Talent Acquisition

*Bonus Exclusions may apply in accordance with policy HR-004-026

Broward Health is proud to be an equal opportunity employer. Broward Health prohibits any policy or procedure which results in discrimination on the basis of race color national origin gender gender identity or gender expression pregnancy sexual orientation religion age disability military status genetic information or any other characteristic protected under applicable federal or state law.

At Broward Health the dedication and contributions of veterans are valued. Supporting the military community and giving back to those who served is a priority. Broward Health is proud to offer veteran's preference in the hiring process to eligible veterans and other individuals as defined by applicable law.