Director, Patient Financial Services

Baptist Health - Central Alabama; Montgomery (AL); On-site; USD 120,000 - 180,000; Full time

Job summary

Baptist Health - Central Alabama is seeking a Director, Patient Financial Services to lead physician and central billing operations, ensuring accurate revenue capture and operational efficiency from Corporate.

This role directs billing departments, drives process improvements, reduces leakage, and partners with senior management on strategic planning to maximize margins while maintaining HIPAA compliance.

Qualifications

• Bachelor’s degree in Business Administration required.
• At least 10 years hospital and physician patient financial services experience.
• Minimum 10 years management experience.
• Knowledge of HIPAA standards and regulations.

Responsibilities

• Direct the physician billing and central billing departments for overall direction and leadership.
• Develop and implement processes and controls to maximize revenue capture.
• Oversee central and physician billing offices and identify revenue leakage or cost reduction opportunities.
• Contribute to strategic planning and goal setting in collaboration with senior management.

Skills

Time management

Organizational skills

Analytical skills

Oral communication

Written communication

Customer service

HIPAA knowledge

Education

Bachelor's degree in Business Administration

Master's degree preferred

Tools

Windows OS

PC environment

Job description

Baptist Health is the largest healthcare system serving central Alabama, providing comprehensive hospital-based and outpatient services to nearly 60 percent of the residents in Montgomery, Autauga and Elmore counties.

To learn more about Baptist Health, visit us at https://www.baptistfirst.org.

Summary

The Director, Patient Financial Services shall be responsible for the overall direction for the physician billing and central billing departments. This individual will develop and implement processes and controls meant to ensure that revenue capture is accurate and maximized. The Director will oversee central billing and physician billing offices and identify ways to prevent revenue leakage or loss, reduce costs associated with business operations or revenue capture, or improve margins. Additionally, the Director will contribute to strategic planning, direction, and goal setting for the department or function in collaboration with senior management.

Education/Experience

Bachelor’s degree in Business Administration required, Master’s degree preferred. At least 10 years hospital and physician patient financial services required. Minimum 10 years management experience required.

Licensure/Certification

None

Knowledge/Skills/Abilities

• Skill in the use of computers, preferably in a PC, Windows-based operating environment.
• Ability to effectively manage time and schedules.
• Excellent organizational skills.
• b analytical skills.
• Good oral and written communication skills.
• Ability to maintain a professional and customer centric composure in difficult or challenging situations.
• Ability to work from broad directions and be self-motivated.
• Ability to prioritize workload to achieve maximum efficiency.
• Ability to effectively communicate with people of various backgrounds throughout the organization.
• Ability to provide a positive customer service experience to guest, visitors, and patients.
• Knowledge of HIPAA standards and regulations.

Primary Location

Corporate

Job

Director, Patient Financial Services

Director, Patient Financial Services

Job Type

Regular-Full time

Shift

First Shift (United States of America)