Director, Patient Experience & Programs Communications

Vertex Pharmaceuticals Incorporated

Boston (MA)

Hybrid

USD 190,000 - 284,000

Full time

7 days ago

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Job summary

Vertex Pharmaceuticals Incorporated is seeking a Director of Patient Experience and Program Communications to lead strategy for patient-facing and stakeholder-facing communications in the Pain Patient Support team. The role focuses on simplifying access messaging and resources for patients, caregivers, healthcare providers, and internal stakeholders.

Ideal candidates bring 10+ years in relevant commercial roles within biopharma, with proven cross-functional leadership and the ability to balance

Qualifications

Bachelor's degree in Marketing, Communications, Advertising, Business, or a related field.
10+ years of relevant experience in patient support, patient engagement, consumer/patient marketing, market access communications, or other closely related commercial roles.
Significant experience in the biopharmaceutical or healthcare industry, with increasing scope of responsibility and demonstrated strategic leadership.
Proven success leading complex, cross-functional initiatives and influencing across matrixed organizations.
Experience developing and executing patient support or access-related communication strategies in a regulated commercial environment.
Demonstrated experience navigating Medical, Legal, Regulatory, and Compliance review processes.
Experience leading agency partners and external vendors to deliver high-quality, on-strategy work.

Responsibilities

Lead the strategy for patient experience and program communications across Pain Patient Support, ensuring a patient-centered and stakeholder-informed approach.
Translate complex operational, access, reimbursement, and support processes into simple, clear, and effective messaging that improves understanding and reduces friction across the patient journey.
Shape the long-term vision and annual strategic plan for patient support communications, access messaging, onboarding resources, and related engagement initiatives.
Partner cross-functionally with HCP Marketing, Consumer Marketing, Market Access Strategy, and Trade Strategy to ensure aligned, consistent messaging across stakeholder touchpoints.
Lead the development of integrated communications, tools, and resources that support patient education, access, reimbursement, financial assistance, and fulfillment.
Establish measurement frameworks and success metrics for owned communications and support materials; use performance insights to optimize strategy.