Director, Patient & Community Experience

Temple Health – Temple University Health System; Philadelphia (Philadelphia County); On-site; USD 80,000 - 120,000; Full time

Job summary

Temple Health – Temple University Health System is seeking a Director of Patient and Community Engagement. This role offers strategic leadership in patient engagement and volunteer services, enhancing the patient and family experience across the health system.

The ideal candidate will have at least 5 years of leadership experience and a Bachelor's degree in a relevant healthcare field. The position emphasizes collaboration with clinical teams and community partners to advance care delivery standards.

Qualifications

• 5 years of leadership experience in Patient Experience, Volunteer Services, and Patient and Family Engagement.
• Familiarity with patient satisfaction surveys like HCAHPS, CG-CAHPS, and OAS-CAHPS.
• Experience leading Patient and Family Advisory Councils.

Responsibilities

• Provide strategic leadership and oversight of volunteer services and patient engagement programs.
• Lead the development and integration of Patient and Family Advisory Councils across TUHS.
• Enhance patient and family experience by collaborating with clinical teams and community partners.

Skills

Leadership in Patient Experience

Volunteer Services Management

Patient and Family Engagement

Experience with HCAHPS Surveys

Education

Bachelor's Degree in a healthcare-related field

Master's Degree in Healthcare Administration or related field

Job description

Temple Health – Temple University Health System is seeking a Director of Patient and Community Engagement. This role offers strategic leadership in patient engagement and volunteer services, enhancing the patient and family experience across the health system.

The ideal candidate will have at least 5 years of leadership experience and a Bachelor's degree in a relevant healthcare field. The position emphasizes collaboration with clinical teams and community partners to advance care delivery standards.