Director Patient & Community Engagement

Temple University Health System, Inc.; Philadelphia (Philadelphia County); On-site; USD 90,000 - 120,000; Full time

Job summary

Temple University Health System, Inc. is seeking a Director of Patient & Community Engagement to provide strategic leadership and oversight of volunteer services, patient and family engagement initiatives. The role is essential for advancing patient voice and integrating these services across the health system.

The ideal candidate will have a Bachelor's in a healthcare-related field, 5 years of leadership experience, and certification as a Patient Experience Professional. This position requires collaboration with executive teams to enhance patient experiences and community connections.

Qualifications

• 5 years experience in a leadership role in patient experience, volunteer services, and patient and family engagement.
• Certification: Patient Experience Professional.
• General experience leading Patient and Family Advisory Councils.

Responsibilities

• Provide strategic leadership and oversight of volunteer services and engagement programs.
• Collaborate with executive leadership and clinical teams to improve patient experience.
• Ensure alignment with strategic priorities and service excellence standards.

Skills

Leadership in patient experience

Volunteer services management

Patient and family engagement

Knowledge of HCAHPS surveys

Education

Bachelor's Degree healthcare‑related field

Master's Degree healthcare administration or public health

Job description

Director, Patient & Community Engagement

The Director, Patient and Community Engagement provides strategic leadership and system-wide oversight of volunteer services, patient and family engagement, and community-facing programs across Temple University Health System (TUHS). The role advances the voice of the patient and family as a core driver of care delivery by leading the development, standardization, and integration of Patient and Family Advisory Councils (PFACs) and volunteer services across all TUHS entities. The Director collaborates with executive leadership, clinical teams, and community partners to improve the patient and family experience, strengthen community relationships, and ensure alignment with TUHS strategic priorities, regulatory requirements, and service excellence standards.

Education

• Bachelor's Degree healthcare‑related field (Required)
• Master's Degree healthcare administration, public health, or related field (Preferred)

Experience

• 5 years experience in a leadership role in patient experience, volunteer services, and patient and family engagement (Required)
• General experience with HCAHPS, CG-CAHPS, OAS-CAHPS, outpatient and patient satisfaction surveys (Required)
• General experience leading Patient and Family Advisory Councils (Required)
• General experience in a multi‑hospital health system (Preferred)

Licenses

• Certification: Patient Experience Professional (Required)

Equal Opportunity Employer

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.