Director, Patient Access & Center Operations

Insight Global

Atlanta (GA)

On-site

USD 150,000 - 210,000

Full time

14 days+

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Job summary

Insight Global seeks a Director for the Patient Connection Center to lead a service center spanning 2-7 managers and 50-100+ frontline staff. You will organize and monitor scheduling, verification, and authorization teams supporting physician practices and hospitals within the health system.

You will champion a culture of accountability, drive efficiency, and partner with senior leadership to implement standardized processes across multiple sites, including remote workforce considerations.

Qualifications

Bachelor's degree required.
Master's degree in Management Engineering, Healthcare Administration or Business Administration preferred.
7 years contact center, customer service, healthcare operations, or patient access experience required.
5 years of management experience within a progressive contact center or healthcare environment required.
Experience in high-volume call centers and scheduling/verification/authorization processes preferred.

Responsibilities

Lead and oversee a Patient Connection Center service center team of 2-7 managers and 50-100+ frontline associates.
Manage daily operations of inbound/outbound patient contact, scheduling, verification and authorization teams.
Ensure SLAs and KPIs are met across Patient Experience, Revenue Cycle and Clinical operations.
Drive performance improvement through policies, processes, tools, and education materials.
Act as liaison between facilities and physician practices; foster cross-functional collaboration.