Director Partner Success

Socket.dev; Las Vegas (NV); On-site; USD 170,000 - 190,000; Full time

Job summary

Sphere Entertainment Co. is seeking a Director of Partner Success to drive the success, growth, and retention of Official Partners within the Sponsorship division.

You will lead a portfolio of brand partners, ensuring flawless fulfillment and delivering insights that fuel upsell, renewal, and long-term health. You will coordinate across internal teams, manage partner inventory, and develop activations that maximize partnership ROI.

Qualifications

• Experience: 8+ years in Sponsorships, Account Management, Partnerships, or Program Management servicing top-tier brand partners.
• Financial services experience is a plus.
• Proven ability to manage senior-level client relationships with strategic acumen.

Responsibilities

• Serve as the primary point of contact for partners while coordinating across Finance, Sales, Production, Integrated Marketing, Creative, Business Operations and Client Services.
• Manage partner inventory across Sphere portfolio.
• Deliver proactive service to commercial partners, fulfilling contractual obligations and driving ROI.
• Align partner objectives with Sphere resources to co-create activations and mutual value.
• Surface upsell opportunities and inform renewal strategy to deepen investment.
• Lead post-activation campaign reporting with internal teams to analyze performance and optimizations.
• Provide excellent on-site experiences for guests, partners, and team members per guidelines.

Skills

Sponsorships

Account management

Partnerships

Client leadership

Communication

Project management

Cross-functional collaboration

Venue operations

Job description

Sphere Entertainment Co. is a leader in immersive experiences, technology and media. The Company includes Sphere, an experiential medium powered by advanced technologies. The first Sphere opened in Las Vegas, with a second venue planned for Abu Dhabi. In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a direct-to-consumer and authenticated streaming product, MSG+, delivering a wide range of live sports content and other programming. More information is available at www.sphereentertainmentco.com.

Who are we hiring?

The Director, Partner Success is a high-impact role responsible for driving the success, growth, and retention of Sphere's Official Partners within the Sponsorship division. This person will serve as the strategic day-to-day lead for a portfolio of world-class brand partners — ensuring flawless fulfillment, uncovering new values, and delivering insights that fuel upsell, renewal, and long-term partnership health.

What will you do?

• Serve as the primary point of contact for partners while coordinating seamlessly across Finance, Sales, Production, Integrated Marketing, Creative, Business Operations and Client Services.
• Manage partner inventory across Sphere portfolio.
• Deliver exceptional, proactive service to commercial partners, ensuring all contractual obligations are fulfilled and partner goals are exceeded.
• Develop deep knowledge of each partner's business objectives and align Sphere resources to co-create activations that drive mutual value and maximize partnership ROI.
• Surface new lines of business, upsell opportunities, and activation ideas that inform renewal strategy and deepen partner investment.
• Lead the campaign reporting process post-activation — partnering with internal teams to compile performance reports, identify successes, and recommend optimizations.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

What do you need to succeed?

• Experience: 8+ years in Sponsorships, Account Management, Partnerships, or Program Management within sports, entertainment, media, or technology — servicing top-tier brand partners. Experience in financial services preferable.
• Client leadership: Proven ability to manage senior-level client relationships with confidence and strategic acumen in both internal and external settings.
• Communication: Exceptional written, verbal, and analytical communication skills with strong attention to detail and a focus on accuracy. Experienced communicator leading conversations with c-suite and executive level stakeholders.
• Project management: Demonstrated ability to manage complex, multi-stakeholder projects on schedule and across competing deadlines.
• Cross-functional collaboration: Track record of building effective interdepartmental relationships and rallying internal teams around partner objectives.
• Venue Operations: Familiarity with live entertainment, venue operations, event logistics, or in-venue hospitality workflows preferrable.
• Mindset: Self-starter with intellectual curiosity, a bias toward action, and the ability to thrive in a fast-paced, innovative environment.

#LI-Onsite

Pay Range

$170,000—$190,000 USD

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.