Director Partner Success

Sphere Entertainment Co.; Las Vegas (NV); On-site; USD 170,000 - 190,000; Full time

Job summary

Sphere Entertainment Co. is seeking a Director, Partner Success in the Sponsorship division to lead a portfolio of world-class brand partners, ensuring flawless fulfillment, retention, and value realization.

You will collaborate across Sales, Venue Operations, Integrated Marketing, Business Operations, Creative, and Client Services to deliver white-glove service, drive upsell and renewal opportunities, and provide strategic guidance that strengthens partner ROI in a fast-paced entertainment

Qualifications

• 8+ years in Sponsorships, Account Management, Partnerships, or Program Management.
• Experience servicing top-tier brand partners.
• Experience in financial services preferable.
• Ability to manage senior-level client relationships with confidence.
• Strong written, verbal, and analytical communication skills.
• Project management across multiple deadlines and stakeholders.
• Cross-functional collaboration across internal teams.
• Familiarity with live entertainment and venue operations preferred.

Responsibilities

• Serve as the primary point of contact for partners and coordinate across Finance, Sales, Production, Integrated Marketing, Creative, Business Operations and Client Services.
• Manage partner inventory across Sphere portfolio.
• Deliver proactive service to commercial partners, meeting or exceeding obligations.
• Develop deep knowledge of each partner's objectives and co-create activations for mutual value.
• Surface new lines of business, upsell opportunities, and activation ideas to inform renewal strategy.
• Lead the campaign reporting process post-activation with internal teams.
• Ensure exceptional guest, partner, and team experiences on-site in line with appearance guidelines.

Skills

Client leadership

Communication

Project management

Cross-functional collaboration

Sponsorships experience

Venue operations familiarity

Job description

Sphere Entertainment Co. is a leader in immersive experiences, technology and media. The Company includes Sphere, an experiential medium powered by advanced technologies. The first Sphere opened in Las Vegas, with a second venue planned for Abu Dhabi. In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a direct-to-consumer and authenticated streaming product, MSG+, delivering a wide range of live sports content and other programming. More information is available at www.sphereentertainmentco.com.

Who are we hiring?

The Director, Partner Success is a high-impact role responsible for driving the success, growth, and retention of Sphere's Official Partners within the Sponsorship division. This person will serve as the strategic day-to-day lead for a portfolio of world-class brand partners — ensuring flawless fulfillment, uncovering new values, and delivering insights that fuel upsell, renewal, and long-term partnership health.

This role requires a proactive, solutions-oriented leader who thrives at the intersection of client service, operational success, strategic thinking, and cross-functional collaboration. The Director will work hand-in-hand with Sales, Venue Operations, Integrated Marketing, Business Operations, Creative, and the Client Services team to deliver white-glove service and measurable results for every partner engagement.

What will you do?

• Serve as the primary point of contact for partners while coordinating seamlessly across Finance, Sales, Production, Integrated Marketing, Creative, Business Operations and Client Services.
• Manage partner inventory across Sphere portfolio.
• Deliver exceptional, proactive service to commercial partners, ensuring all contractual obligations are fulfilled and partner goals are exceeded.
• Develop deep knowledge of each partner's business objectives and align Sphere resources to co-create activations that drive mutual value and maximize partnership ROI.
• Surface new lines of business, upsell opportunities, and activation ideas that inform renewal strategy and deepen partner investment.
• Lead the campaign reporting process post-activation — partnering with internal teams to compile performance reports, identify successes, and recommend optimizations.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

What do you need to succeed?

• Experience: 8+ years in Sponsorships, Account Management, Partnerships, or Program Management within sports, entertainment, media, or technology — servicing top-tier brand partners. Experience in financial services preferable.
• Client leadership: Proven ability to manage senior-level client relationships with confidence and strategic acumen in both internal and external settings.
• Communication: Exceptional written, verbal, and analytical communication skills with strong attention to detail and a focus on accuracy. Experienced communicator leading conversations with c-suite and executive level stakeholders.
• Project management: Demonstrated ability to manage complex, multi-stakeholder projects on schedule and across competing deadlines.
• Cross-functional collaboration: Track record of building effective interdepartmental relationships and rallying internal teams around partner objectives.
• Venue Operations: Familiarity with live entertainment, venue operations, event logistics, or in-venue hospitality workflows preferrable.
• Mindset: Self-starter with intellectual curiosity, a bias toward action, and the ability to thrive in a fast-paced, innovative environment.

Pay Range

$170,000—$190,000 USD

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.