Director – Paper Machine Services, North America

ANDRITZ; Springfield (MA); On-site; USD 120,000 - 160,000; Full time

Job summary

ANDRITZ is seeking a Director for Paper Machine Services in North America. This strategic leadership role involves overseeing operations, driving performance, and collaborating with cross-functional teams to enhance customer engagement and operational excellence. The ideal candidate will have significant experience in industrial services, a strong financial acumen, and a passion for leading teams to success.

Benefits

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Disability insurance

Tuition assistance

Qualifications

• 15+ years of progressive experience in industrial services or pulp & paper.
• 7+ years in executive leadership, overseeing multi-site operations and P&L.
• Proven ability to solve complex problems using logic, data, and collaboration.

Responsibilities

• Develop and implement long-range business strategies aligned with global objectives.
• Lead safe, efficient operations across multiple sites and service areas.
• Strengthen client partnerships and exceed customer expectations.

Skills

Leadership

Strategic Vision

Operational Excellence

Customer Engagement

Financial Literacy

Interpersonal Skills

Education

Bachelor’s in Engineering, Industrial Management, or Business

Master’s preferred

Job description

3 days ago Be among the first 25 applicants

Direct message the job poster from ANDRITZ

Now Hiring: Director – Paper Machine Services, North America

Location: Springfield, MA

Travel: North America (with occasional international travel)

Lead with Purpose. Innovate with Impact. Grow with Andritz.

Are you a strategic leader with a passion for operational excellence and customer success? Do you thrive in fast-paced industrial environments and know how to align people, process, and profit? If so, we invite you to apply for an influential leadership opportunity with Andritz, a global leader in industrial engineering and service.

As the Director – Paper Machine Services (PMS), North America, you will set the strategic course and drive performance across manufacturing, service delivery, and commercial operations. This role serves as the senior leader of a multi-division product group, leading cross-functional teams with direct reports and overall operational oversight.

You’ll collaborate closely with HR, Finance, and Operations to build scalable service models, develop talent pipelines, and strengthen customer partnerships across North America—all while championing our mission, values, and the #1AndritzWay.

What You’ll Do:

Strategic Leadership

• Develop and implement long-range business strategies aligned with global objectives
• Apply structured logic and market insight to guide capital and service investments

Operational Excellence

• Lead safe, efficient operations across multiple sites and service areas
• Drive performance metrics and foster a culture of continuous improvement

Customer Engagement & Business Development

• Strengthen client partnerships and exceed customer expectations
• Represent Andritz at key meetings, negotiations, and industry events
• Build and lead high-performing cross-functional teams
• Foster a collaborative, people-centered culture rooted in trust and accountability
• Oversee the P&L with a focus on profitability, forecasting, and sustainable growth
• Collaborate with finance and operations to ensure sound business decisions

What You Bring:

• Bachelor’s in Engineering, Industrial Management, or Business (Master’s preferred)
• 15+ years of progressive experience in industrial services or pulp & paper
• 7+ years in executive leadership, overseeing multi-site operations and P&L
• Proven ability to solve complex problems using logic, data, and collaboration
• Strong financial literacy and customer-centric mindset
• High emotional intelligence with exceptional interpersonal skills
• Experience leading innovation and operational transformation

You should Excel In:

• Strategic vision and execution
• Leading cross-functional collaboration
• Driving service excellence and customer satisfaction
• Coaching, mentoring, and developing future leaders
• Navigating change and leading with integrity

At Andritz, we turn ideas into results. We support innovation, value diverse perspectives, and believe in creating an environment where people thrive. From cutting-edge technology to personal growth opportunities, your impact here reaches far beyond today.

Legal eligibility to work in the U.S. is required.

We are an AA/EEO/Veterans/Disabled Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Engineering

• Industries

  Industrial Machinery Manufacturing and Machinery Manufacturing

Referrals increase your chances of interviewing at ANDRITZ by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Disability insurance

Tuition assistance

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