Director Paper Machine Service, NA

Andritz AG; Springfield, Northern (IL, KY); On-site; USD 120,000 - 160,000; Full time

Job summary

A leading company in industrial engineering is seeking a Director of Paper Machine Services for North America. This strategic role involves overseeing operations, driving performance metrics, and enhancing customer engagement. The ideal candidate will have extensive experience in industrial services, strong leadership skills, and a commitment to operational excellence. Join a dynamic team dedicated to innovation and growth, and help shape the future of the pulp and paper industry.

Qualifications

• 15+ years of progressive experience in industrial services or pulp & paper.
• 7+ years in executive leadership, overseeing multi-site operations and P&L.

Responsibilities

• Develop and implement long-range business strategies aligned with global objectives.
• Lead safe, efficient operations across multiple sites and service areas.
• Strengthen client partnerships and exceed customer expectations.

Skills

Leadership

Operational Excellence

Customer Engagement

Strategic Vision

Problem Solving

Education

Bachelor’s in Engineering

Master’s preferred

Job description

Select how often (in days) to receive an alert:

Job title: Director Paper Machine Service, NA

Job family: General Management

Business area: Pulp & Paper Service

Contract location:

Springfield, MA, US

Working location: Springfield, MA

Location type: Office Location / Office-based

Contract type: Permanent

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.

Now Hiring: Director – Paper Machine Services, North America
Location: Springfield, MA
Travel: North America (with occasional international travel)

Lead with Purpose. Innovate with Impact. Grow with Andritz.

Are you a strategic leader with a passion for operational excellence and customer success? Do you thrive in fast-paced industrial environments and know how to align people, process, and profit? If so, we invite you to apply for an influential leadership opportunity with Andritz, a global leader in industrial engineering and service.

As the Director – Paper Machine Services (PMS), North America, you will set the strategic course and drive performance across manufacturing, service delivery, and commercial operations. This role serves as the senior leader of a multi-division product group, leading cross-functional teams with direct reports and overall operational oversight.

You’ll collaborate closely with HR, Finance, and Operations to build scalable service models, develop talent pipelines, and strengthen customer partnerships across North America—all while championing our mission, values, and the #1AndritzWay.

What You’ll Do:

Strategic Leadership

• Develop and implement long-range business strategies aligned with global objectives
• Apply structured logic and market insight to guide capital and service investments

Operational Excellence

• Lead safe, efficient operations across multiple sites and service areas
• Drive performance metrics and foster a culture of continuous improvement

Customer Engagement & Business Development

• Strengthen client partnerships and exceed customer expectations
• Represent Andritz at key meetings, negotiations, and industry events
• Build and lead high-performing cross-functional teams
• Foster a collaborative, people-centered culture rooted in trust and accountability
• Oversee the P&L with a focus on profitability, forecasting, and sustainable growth
• Collaborate with finance and operations to ensure sound business decisions

What You Bring:

• Bachelor’s in Engineering, Industrial Management, or Business (Master’s preferred)
• 15+ years of progressive experience in industrial services or pulp & paper
• 7+ years in executive leadership, overseeing multi-site operations and P&L
• Proven ability to solve complex problems using logic, data, and collaboration
• Strong financial literacy and customer-centric mindset
• High emotional intelligence with exceptional interpersonal skills
• Experience leading innovation and operational transformation

You should Excel In:

• Strategic vision and execution
• Leading cross-functional collaboration
• Driving service excellence and customer satisfaction
• Coaching, mentoring, and developing future leaders
• Navigating change and leading with integrity

At Andritz, we turn ideas into results. We support innovation, value diverse perspectives, and believe in creating an environment where people thrive. From cutting-edge technology to personal growth opportunities, your impact here reaches far beyond today.

Legal eligibility to work in the U.S. is required.
We are an AA/EEO/Veterans/Disabled Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.