Director, Order-to-Cash Operations

Fastly; New York (NY); Híbrido; USD 176.000 - 235.000; Jornada completa

Descripción de la vacante

Fastly, Inc. is seeking a Director of Order-to-Cash Operations to lead Order Management, Billing and Revenue Operations and to guide a growing SaaS business through accurate revenue recognition and efficient invoicing.

You will manage senior managers, partner with Finance, Sales Operations, and IT, and lead the Lead-to-Cash transformation with ASC 606 focus. This hands-on leadership role reports to Revenue Accounting leadership.

Formación

• 10+ years of experience in Order Management, Billing, Revenue Operations or Order‑to‑Cash at a B2B SaaS company.
• 4+ years leading teams, including managers or senior ICs, with diversity and inclusion in mind.
• Hands‑on understanding of Salesforce, CPQ, billing and ERP platforms; data movement across systems.

Responsabilidades

• Lead Order Management, Billing and Revenue Operations teams; hire and develop a Revenue Operations Manager.
• Own the order-to-invoice process from Deal Desk approval to accurate invoicing with SLAs.
• Define and own the source of truth for revenue data; drive audit-ready governance.

Conocimientos

Order management

Billing & Rev ops

Salesforce/CPQ/ERP

ASC 606 knowledge

Analytical skills

Executive communication

Educación

Bachelor’s degree in accounting or finance

Herramientas

Salesforce

CPQ

ERP systems

Descripción del empleo

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue.

We're building a more trustworthy Internet. Come join us.

Director, Order-to-Cash Operations

Every deal we sign has to become an accurate order, an accurate invoice and accurate revenue, and this role makes that happen. As Director, Order-to-Cash Operations, you will lead Order Management, Billing and Revenue Operations at a growing, publicly traded SaaS company, reporting to the VP, Revenue Accounting. You will manage a Senior Manager, Billing and an Order Management Manager, hire and build a Revenue Operations Manager, and work closely with Deal Strategy, Finance and Sales Operations. You will also represent Order-to-Cash in Fastly’s company-wide Lead-to-Cash transformation and support Revenue Accounting on ASC 606 matters. This is a hands‑on leadership role where you will see the impact of your work on every deal we close.

What You’ll Do:

Lead the Order Management, Billing and Revenue Operations teams, including hiring and developing a new Revenue Operations Manager

Own the order-to-invoice process, from Deal Desk approval and Closed‑Won through accurate, timely invoicing, with clear service levels for order and invoice accuracy, turnaround time and backlog

Define and own the source of truth for revenue data and metrics, and drive data governance for audit‑ready compliance

Partner with Business Systems and IT to keep Salesforce, CPQ, billing and ERP processes scalable and less manual

Represent Order-to-Cash in Fastly’s company-wide Lead-to-Cash transformation, including process design and adoption

Support Revenue Accounting on ASC 606 matters and deliver reporting and variance analysis to Finance and executive leadership

What We’re Looking For:

10+ years of experience in Order Management, Billing, Revenue Operations or Order‑to‑Cash at a B2B SaaS company

4+ years of experience leading teams, including managing managers or senior individual contributors, and building diverse and inclusive teams

Hands‑on understanding of Salesforce, CPQ, billing and ERP platforms, and how contract and order data moves between them

Working knowledge of ASC 606 and how contract terms affect billing and revenue recognition

Strong analytical and communication skills, with the ability to partner across Finance, Accounting, Sales Operations, Deal Desk, Legal and IT and explain complex process and data issues to executive leaders

Bachelor’s degree in accounting, finance or a related field

We’ll be super impressed if you have experience in any of these:

CPA designation

Experience leading a Lead‑to‑Cash, order‑to‑cash or similar process and systems transformation

Experience with SOX controls and supporting external audits in a public company or late‑stage environment

Experience reviewing complex, non‑standard contracts and identifying the terms that affect revenue recognition, billing and order setup

Regular, hands‑on use of AI tools such as Claude, ChatGPT and Gemini to improve operational workflows, with sound judgement on when AI output needs review

Work Hours:

This position will require you to be available during core business hours.

Work Location(s) & Travel Requirements:

This position is open to Hybrid And Remote Work Locations.

The preferred locations for this position are:

San Francisco, California

Denver, CO

New York, NY

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.

There is a strong preference for Hybrid near a local office. However, we may be willing to consider remote candidates within the US.

This position may require travel as required by your role or requested by your manager.

SF / LA Fair Chance Ordinance Statement

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Salary:

The estimated salary range for this position is $176,140.00 to $234,864.00.

Starting salary may vary based on permissible, non‑discriminatory factors such as experience, skills, qualifications, and location.

This role may be eligible to participate in Fastly’s equity and discretionary bonus programs.

Benefits:

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. Curious about our offerings?

We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2026, we offer 12 paid local holidays, 12 paid company wellness days.

AI Statement

To ensure a fair and equitable interview process for everyone, the use of AI technologies—including real‑time transcription tools, automated scripts, AI copilots, or external assistants is strictly prohibited during the interview process unless explicitly authorized by the company in advance. Unauthorized use of AI tools may result in disqualification.
Why Fastly?

We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.

We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.

We are passionate. Fastly is chock full of passionate people and we’re not 'one size fits all'. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at [e-mail] or 501‑287‑4901.

Fastly collects and processes personal data submitted by job applicants in accordance with our Privacy Policy. Please see our privacy notice for job applicants.