Order Management Manager

WebHosting; New York (NY); Hybrid; USD 133,000 - 160,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Employee stock purchase program

Paid holidays

Flexible vacation

Job summary

Fastly is seeking an experienced Order Management Manager to own the order-to-cash process, validating signed contracts and ensuring data integrity before opportunities move to Closed-Won. You will report to the Director of Revenue Transformation and help underpin invoicing, revenue recognition, and investor reporting.

You will lead day-to-day order management, coordinate with Sales, Sales Ops, Deal Desk, Billing, and Revenue Accounting, and drive process improvements in a hybrid New York

Qualifications

• Experience in order management and revenue operations.
• Strong data quality and attention to detail.

Responsibilities

• Lead day-to-day order management, set priorities, and ensure timely close readiness.
• Verify line items, subscription dates, quantities and billing terms against signed contracts; sign off before Closed-Won.
• Represent order management in cross-functional handoffs with Sales, Sales Ops, Deal Desk, Billing and Revenue Accounting; collaborate with Business Systems to automate work.
• Serve as escalation point on order exceptions, revisions, bookings, and order issues.
• Design process improvements and maintain documentation, controls, and operational metrics for data integrity.

Skills

Order management

Job description

Fastly ·United States, New York City, NY / San Francisco, CA

Not specified Full-time Not specified Finance

Job Description

Fastly helps people stay better connected with the things they love. Fastly's edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers' applications as close to their end-users as possible – at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly's customers include many of the world's most prominent companies, including GitHub, Yelp, Paramount, and JetBlue.

We're building a more trustworthy Internet. Come join us.

Posting Open Date:8/11/26

Anticipated Posting Close Date*: 11/11/26

Order Management Manager

Every signed contract at Fastly passes through one critical checkpoint before it becomes revenue: Order Management. We're looking for an experienced Order Management Manager to be the senior hands-on expert that manages that process: taking signed contracts, validating everything for completeness and accuracy, and moving each opportunity to Closed-Won with data that’s right the first time. Reporting to the Director of Revenue Transformation, you'll be a true right hand: bringing structure and organization to how the work gets done day to day, and setting the standard for data integrity and fidelity. As a public company, our order data underpins invoicing, revenue recognition, sales compensation, and the metrics we report to investors, so the details matter here, and so does seeing how they connect to the bigger picture. If you take pride in zero-error execution and love building order out of complexity, we'd love to meet you.

What You'll Do

• Lead the day-to-day execution of order management, setting priorities, keeping work moving, clearing exceptions, and driving month/quarter-end close readiness in close partnership with the Director
• Serve as the senior reviewer on contract-to-CRM validation – verifying line items, subscription dates, quantities, and billing terms against signed contracts, and giving the final quality sign-off before opportunities move to Closed-Won
• Represent order management in cross-functional interactions and handoffs with Sales, Sales Ops, Deal Desk, Billing, and Revenue Accounting, and partnering with Business Systems to automate the work
• Serve as a point of escalation and subject-matter expert on order exceptions, opportunity revisions, bookings calculations, and order issues
• Help shape how the process runs: designing process improvements, and maintaining the documentation, checklists, controls, and operational metrics that make data completeness, accuracy, and fidelity non-negotiable

Work Location(s) & Travel Requirements

This position has one opening and can be hired in the following preferred office locations:

• New York, NY

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.

This position may require travel as required by your role or requested by your manager.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

The estimated salary range for this position is $133,200.00 to $159,840.00.

Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.

This role may be eligible to participate in Fastly's equity and discretionary bonus programs.

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings?

• We offer a comprehensive benefits package including medical, dental, and vision insurance.
• Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave.
• 401(k) (including company match) and an Employee Stock Purchase Program.
• 12 paid local holidays, 12 paid company wellness days.

Why Fastly?

We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.

We value diversity.

Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful — every day.

We are passionate.

Fastly is chock full of passionate people and we're not 'one size fits all'. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at [e-mail] or 501-287-4901.