Director, Order-to-Cash Operations

Fastly, Inc.; Denver (CO); Hybrid; USD 176,000 - 235,000; Full time

Benefits offered by this job

Equity program

Discretionary bonus

Hybrid work options

Job summary

Fastly, Inc. in the United States is seeking a Director of Order-to-Cash Operations to oversee Order Management, Billing and Revenue Operations, reporting to the VP of Revenue Accounting. This role leads a Senior Manager, Billing and an Order Management Manager, building a high-performing team and driving ASC 606 compliance.

You will partner with Finance, Sales and IT to scale Salesforce, CPQ and ERP, own the O2C lifecycle, and contribute to Lead-to-Cash transformation across the organization.

Qualifications

• 10+ years in order management, billing, or revenue operations at a B2B SaaS company.
• 4+ years of leadership experience, managing managers or senior ICs.
• Hands-on knowledge of Salesforce, CPQ, billing and ERP platforms.
• Working knowledge of ASC 606 and revenue recognition implications.
• Strong analytical and communication skills with cross-functional collaboration.
• Bachelor’s degree in accounting, finance or related field.

Responsibilities

• Lead Order Management, Billing and Revenue Operations teams, including hiring and developing a Revenue Operations Manager.
• Own the order-to-invoice process from Deal Desk approval to invoicing with defined SLAs.
• Define and own the source of truth for revenue data and governance for audit readiness.
• Partner with Business Systems and IT to scale Salesforce, CPQ, billing and ERP processes.

Skills

Order Management

Billing Operations

Revenue Operations

ASC 606

Leadership

Education

Bachelor’s degree in accounting or finance

Tools

Salesforce

CPQ

ERP

Job description

the company helps people stay better connected with the things they love. the company’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. the company’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue.

We're building a more trustworthy Internet. Come join us.

**Posting Open Date: 11/4/2026Anticipated Posting Close Date*: 12/21/26Job posting may close early due to the volume of applicants.*

Director, Order-to-Cash Operations

Every deal we sign has to become an accurate order, an accurate invoice and accurate revenue, and this role makes that happen. As Director, Order-to-Cash Operations, you will lead Order Management, Billing and Revenue Operations at a growing, publicly traded SaaS company, reporting to the VP, Revenue Accounting. You will manage a Senior Manager, Billing and an Order Management Manager, hire and build a Revenue Operations Manager, and work closely with Deal Strategy, Finance and Sales Operations. You will also represent Order-to-Cash in the company’s company-wide Lead-to-Cash transformation and support Revenue Accounting on ASC 606 matters. This is a hands-on leadership role where you will see the impact of your work on every deal we close.

What You'll Do:

• Lead the Order Management, Billing and Revenue Operations teams, including hiring and developing a new Revenue Operations Manager

• Own the order-to-invoice process, from Deal Desk approval and Closed-Won through accurate, timely invoicing, with clear service levels for order and invoice accuracy, turnaround time and backlog

• Define and own the source of truth for revenue data and metrics, and drive data governance for audit-ready compliance

• Partner with Business Systems and IT to keep Salesforce, CPQ, billing and ERP processes scalable and less manual

• Represent Order-to-Cash in the company’s company-wide Lead-to-Cash transformation, including process design and adoption

• Support Revenue Accounting on ASC 606 matters and deliver reporting and variance analysis to Finance and executive leadership

What We're Looking For:

• 10+ years of experience in Order Management, Billing, Revenue Operations or Order-to-Cash at a B2B SaaS company

• 4+ years of experience leading teams, including managing managers or senior individual contributors, and building diverse and inclusive teams

• Hands-on understanding of Salesforce, CPQ, billing and ERP platforms, and how contract and order data moves between them

• Working knowledge of ASC 606 and how contract terms affect billing and revenue recognition

• Strong analytical and communication skills, with the ability to partner across Finance, Accounting, Sales Operations, Deal Desk, Legal and IT and explain complex process and data issues to executive leaders

• Bachelor’s degree in accounting, finance or a related field

We’ll be super impressed if you have experience in any of these:

• CPA designation

• Experience leading a Lead-to-Cash, order-to-cash or similar process and systems transformation

• Experience with SOX controls and supporting external audits in a public company or late-stage environment

• Experience reviewing complex, non-standard contracts and identifying the terms that affect revenue recognition, billing and order setup

• Regular, hands-on use of AI tools such as Claude, ChatGPT and Gemini to improve operational workflows, with sound judgment on when AI output needs review

Work Hours:

This position will require you to be available during core business hours.

Work Location(s) & Travel Requirements:

This position is open to Hybrid And Remote Work Locations.

The preferred locations for this position are:

• San Francisco, California

• Denver, CO

• New York, NY

the company currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.

There is a strong preference for Hybrid near a local office. However, we may be willing to consider remote candidates within the US.

This position may require travel as required by your role or requested by your manager.

SF / LA Fair Chance Ordinance Statement

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Salary:

The estimated salary range for this position is $176,140.00 to $234,864.00.

Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.

This role may be eligible to participate in the company’s equity and discretionary bonus programs.

Benefits:

We care about you. the company works hard to create a positive environment for our employees, and w