Director, Operations Shared Services

Aegon; United States; On-site; USD 130,000 - 160,000; Full time

Job summary

An established industry player is seeking a dynamic Director of Operations Shared Services to lead multifunctional teams. This pivotal role involves aligning department goals with company strategies, enhancing training and quality practices, and driving performance across diverse operational functions. The ideal candidate will have a proven track record in large-scale transformations and will collaborate closely with senior leadership to optimize processes and improve service delivery. If you are ready to make a significant impact and lead a high-performing team, this opportunity is for you!

Qualifications

• 10 years of experience in operations, preferably in insurance/financial services.
• 5 years of management experience leading teams.

Responsibilities

• Oversee staffing structures to achieve business goals.
• Establish best practices across training and quality functions.

Skills

Leadership Skills

Problem-Solving

Analytical Skills

Communication Skills

Interpersonal Skills

Decision-Making Skills

Education

Bachelor's Degree in Business

Tools

MS Office

Job description

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Plans, directs, and manages multifunctional Operations teams, with a focus on production and the creation/delivery of services to internal and external clients. Ensures department goals are in alignment with company strategies. As the Director, Operations Shared Services you will be responsible for leading a cross functional center of excellence across Training, Quality, Instructional Design and workforce oversight functions within the Retirement Operations team. Working closely with senior operations leadership, establish training, quality and staffing best practices across a wide discipline of functions. This role is ideal for a strong leader who has a success record leading large-scale transformation and business improvement efforts across multi-disciplined teams.

Responsibilities

• Oversee department staffing structures to achieve business and financial goals.
• Establish best practices and execution frameworks across training, quality and staff management functions.
• Support vendor management and vendor operations functions through process transition planning, training, and vendor onboarding.
• Develop process to centralize and govern procedure documentation across diverse operational functions.
• Leverage best practices for instructional design and training, creating comprehensive learning and development plans for key operational processes.
• Assess and measure quality metrics across core business processes.
• Manage direct reports to ensure performance expectations are met. Provides guidance in professional development activities and goals.
• Identify opportunities for improvement throughout Operations and provide proposals to executive leadership.
• Assist, facilitate and lead committees, teams and projects.
• Promote teamwork, collaboration and implementation of best practices throughout the Operations function.
• Collaborate with colleagues at other locations to improve performance and coordinate activities between sites.
• Serve as an escalation point for teams to ensure a high level of customer satisfaction.
• Prepare and deliver on-going management reports to a variety of audiences.
• Participate as a member of the Strategic Support Services management team.
  
  

Qualifications

• Bachelor’s degree in a business related field or equivalent experience.
• Ten years of experience working in an operations environment, preferably in the insurance/financial services industry.
• Five years of management experience.
• Leadership skills to oversee teams and drive performance results.
• Problem-solving, analytical and decision-making skills.
• Communication and interpersonal skills to interact with staff and all levels of management.
• Ability to handle multiple responsibilities under pressure.
• Ability to grasp technical and complex concepts, and convey to staff and internal/external customers.
• Proficiency using MS Office tools.
  
  

Preferred Quals:

• Proven track record building Centers of Excellence to support core operational functions.
• Experience leading large-scale transformational projects.
• Demonstrated ownership of multi-million-dollar budgets, head-count forecasting, and SLA performance tracking.
• Experience leading vendor transition or onboarding efforts.
• Strong executive presence, ability to present complex topics and ideas clearly and succinctly.
  
  

Working Conditions

• Office environment.
• Occasional travel.
  
  

The Salary for this position generally ranges between $130,000-$160,000 annually. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.

Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion.

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Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Strategy/Planning

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