Director, IT Infrastructure and Operations

Webflow; United States; Remote; USD 155,000 - 252,000; Full time

Job summary

A leading company is seeking a Director of IT Infrastructure and Operations to drive strategic IT initiatives and manage global infrastructure. The ideal candidate will have extensive experience in IT service management and a strong understanding of cloud infrastructure. This role offers a competitive salary based on geographic location and experience, along with various benefits including equity ownership and comprehensive healthcare coverage.

Benefits

Equity ownership (RSUs)

100% employer-paid healthcare

12 weeks of paid parental leave

Flexible PTO

Access to mental wellness support

401k plan

Qualifications

• Over 12 years of experience in IT service management and infrastructure leadership.
• Proven track record in scaling IT operations in a B2B SaaS environment.

Responsibilities

• Develop and execute IT strategy to support business growth.
• Lead cloud and on-premise infrastructure operations.
• Oversee large-scale IT projects including application migrations.

Skills

IT service management

Infrastructure leadership

Digital transformation

Cloud Infrastructure

Networking

Identity and Access management

IT governance

Budgeting

Analytical skills

Strategic planning

Education

Bachelor’s in IT

Job description

At Webflow, our mission is to bring development superpowers to everyone. As the pioneer of the Website Experience Platform (WXP), we’re redefining how teams Build, Manage, and Optimize for the web — combining visual development, powerful content management systems, AI-driven personalization, seamless hosting, and end-to-end analytics in a single, unified platform. With AI at the core, Webflow helps teams move faster, create more performant digital experiences, and scale without heavy engineering support. From independent designers and creative agencies to global enterprises, hundreds of thousands of organizations use Webflow to turn ideas into reality — and to power what’s possible on the web.

We’re looking for a Director of IT Infrastructure and Operations to help us drive strategic IT initiatives, manage global infrastructure, oversee IT operations, and lead technology transformation projects. The ideal candidate will have extensive experience in IT service management, Infrastructure and automation technologies, ensuring alignment with business objectives.

About the role:

• Location: Remote-first (United States)
• Full-time
• Permanent
• Exempt
• The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. We've structured the base pay ranges for this role into zones for our geographic markets, and the specific base pay within the range will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills.
• United States (all figures cited below are in USD and pertain to workers in the United States)
• Zone A: 177,300 - 252,000
• Zone B: 166,500 - 236,700
• Zone C: 155,700 - 221,850

This role is also eligible to participate in Webflow's company-wide bonus program. Target amounts are a percentage of base salary and vary by career level. Payouts are based on company performance against established financial and operational goals.

Please visit our Careers page for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

• Reporting to the CIO

As a Director of IT Infrastructure and Operations, you’ll …

• Develop and execute IT strategy to support business growth, optimize costs, and enhance operational efficiency.
• Lead cloud and on-premise infrastructure operations, ensuring high availability and performance.
• Spearhead initiatives like RPA, AI enabled workflows to enhance productivity and decision-making.
• Implement best practices for IT governance, risk management, and compliance, achieving operational milestones.
• Oversee large-scale IT projects, including application migrations, process automation, and integration of new technologies.
• Build and manage high-performance global teams, fostering a culture of innovation and collaboration.
• Negotiate and manage vendor contracts, ensuring optimal service delivery and cost efficiency.
• Enhance IT infrastructure by adopting cloud-first strategies and automating routine processes.
• Design and automate the entire employee IT lifecycle — from onboarding and access to transitions and offboarding.
• Partner with leaders from other departments to solve cross-functional IT needs.

In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role.

About you:

Your qualifications and skills include...

• Bachelor’s in IT or a related field; certifications in ITIL, Prince-2, or equivalent preferred.
• Over 12 years of experience in IT service management, digital transformation, and infrastructure leadership.
• Proven track record in scaling IT operations, preferably in a B2B SaaS or startup environment.
• Strong understanding of cloud Infrastructure, Networking, Identity and Access management and IT governance.
• Experienced in budgeting and cost optimization across tools, cloud, and vendors
• Strong analytical and strategic planning skills, with the ability to align IT initiatives with business objectives.
• Stay curious and open to growth — actively building fluency in emerging technologies like AI to unlock creativity, accelerate progress, and amplify impact.

Our Core Behaviors:

• Obsess over customer experience. We deeply understand what we’re building and who we’re building for and serving. We define the leading edge of what’s possible in our industry and deliver the future for our customers
• Move with heartfelt urgency. We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other. Time is the most limited thing we have, and we make the most of every moment
• Say the hard thing with care. Our best work often comes from intelligent debate, critique, and even difficult conversations. We speak our minds and don’t sugarcoat things — and we do so with respect, maturity, and care
• Make your mark. We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues. We work as a team to get the job done, and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates

Benefits & wellness

• Equity ownership (RSUs) in a growing, privately-owned company
• 100% employer-paid healthcare, vision, and dental insurance coverage for full-time employees (working 30+ hours per week) and their dependents. Full-time employees may also be eligible for voluntary insurance options where applicable in the respective country of employment
• 12 weeks of paid parental leave for both birthing and non-birthing caregivers, as well as an additional 6-8 weeks of pregnancy disability leave for birthing parents to be used before child bonding leave (note: where local requirements are more generous, employees receive the greater benefit); full-time employees also have access to family planning care and reimbursement
• Flexible PTO for all locations and sabbatical program
• Access to mental wellness and professional coaching, therapy, and Employee Assistance Program
• Monthly stipends to support work and wellness
• 401k plan or pension schemes (in countries where statutorily required), and other financial wellness benefits, like CPA and financial advisor coverage

Temporary employees may be eligible for paid holiday and time off, statutory leaves of absence, and company-sponsored medical benefits depending on their Fixed Term Contract and their country/state of employment.

Remote, together

At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider for employment qualified applicants with arrest and conviction records.

Stay connected

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Please note:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for confidential accommodation requests will be administered.

To join Webflow, you'll need a valid right to work authorization depending on the country of employment.

If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.

For information about how Webflow processes your personal information, please review Webflow’s Applicant Privacy Notice.