Director, Operations & Resource Management

Monks; New York (NY); Hybrid; USD 130,000 - 145,000; Full time

Benefits offered by this job

Excellent health insurance

Generous PTO & holidays

401k with company contribution

Paid parental leave

Work-life balance

Career growth in a disruptor space

Diversity & inclusion culture

Job summary

Monks is seeking a Director, Operations & Resource Management in New York for the Media Agency group. You’ll lead hiring execution, staff planning, and talent alignment, reporting to the VP of Operations.

You’ll connect agency leadership with finance and recruitment to ensure data-driven decisions and efficient workflows. You’ll drive resource utilization analysis, headcount forecasting, and casting decisions while improving data integrity across teams.

Qualifications

• Meticulous attention to detail with proven capability to maintain high data accuracy within complex operational tracking systems.
• Demonstrated experience partnering with SME stakeholders, leadership, and finance teams to navigate and streamline hiring and approval workflows.
• Strong analytical ability with a track record of using data to inform staffing strategies and operational improvements.
• Prior resource management or operational leadership experience within a Media Agency environment.

Responsibilities

• Hiring Workflow Execution: Drive the end-to-end role opening process, managing requisition entries, tracking approvals across Finance and executive leadership, and auditing recruitment systems to eliminate bottlenecks.
• Resource Allocation & Utilization: Analyze department utilization, billability, and project demands to guide headcount forecasts, staffing strategies, and casting decisions.
• Leadership Cadence & Reporting: Facilitate weekly hiring and ops leadership syncs by preparing real-time tracking dashboards that highlight open requisitions, priority backfills, and hiring statuses.
• Data Integrity & Headcount Reconciliation: Maintain source-of-truth trackers for team departures, historical turnover, and open positions, regularly auditing input sheets to prevent forecasting errors.
• Off-Cycle Promotion Management: Facilitate and streamline the submission, review, and leadership sign-off processes for off-cycle promotions and compensation adjustments.

Skills

Data analysis

Stakeholder collaboration

Operations leadership

Resource planning

Attention to detail

Tools

Greenhouse

Job description

Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).

This role is HYBRID and will require scheduled days at our office 32 Old Slip # 705, New York, NY 10005

About The Role

As the Director, Operations & Resource Management, you will lead the end-to-end operational execution of hiring, staff planning, and talent alignment for the Media Agency group at Monks. Reporting directly to the VP, Operations, you will act as the key operational hub connecting agency leadership, finance, and recruitment.

• First 30 Days: Onboard seamlessly into existing systems and operational workflows for managing job requisitions, tracking approvals, and maintaining hiring data integrity.
• First 90 Days: Elevate team efficiency by leveraging observed resource utilization and billability metrics to drive data-informed staffing recommendations.
• First Year: Serve as the definitive 'casting manager' for the entire Media department, strategically deploying talent and shaping staff planning in close partnership with cross-departmental leaders.

Responsibilities

• Hiring Workflow Execution: Drive the end-to-end role opening process, managing requisition entries, tracking approvals across Finance and executive leadership, and auditing recruitment systems to eliminate bottlenecks.
• Resource Allocation & Utilization: Analyze department utilization, billability, and project demands to guide headcount forecasts, staffing strategies, and casting decisions.
• Leadership Cadence & Reporting: Facilitate weekly hiring and ops leadership syncs by preparing real-time tracking dashboards that highlight open requisitions, priority backfills, and hiring statuses.
• Data Integrity & Headcount Reconciliation: Maintain source-of-truth trackers for team departures, historical turnover, and open positions, regularly auditing input sheets to prevent forecasting errors.
• Off-Cycle Promotion Management: Facilitate and streamline the submission, review, and leadership sign-off processes for off-cycle promotions and compensation adjustments.

About You

• Meticulous attention to detail with proven capability to maintain high data accuracy within complex operational tracking systems.
• Demonstrated experience partnering with SME stakeholders, leadership, and finance teams to navigate and streamline hiring and approval workflows.
• Strong analytical ability with a track record of using data to inform staffing strategies and operational improvements.
• Prior resource management or operational leadership experience within a Media Agency environment.

Nice-to-Haves

• Experience working with Greenhouse
• Prior experience working as a SME within paid media (strategy, planning, investment, etc.)

Benefits

What We Offer

• Excellent, full coverage medical, dental, and vision insurance - more about our coverage here!
• Generous PTO and 15 company-wide holidays
• 401k with company contribution
• Paid parental leave
• Work-life balance with an emphasis on personal well-being
• Career growth in a disruptor space & entrepreneurial opportunities within the Monks network
• A globally diverse & inclusive culture with employee resource groups such as S4 Melanin, Pride.Monks, Cultura.Monks, and more!
• Authentic commitment to DEI efforts and sustainable growth. (Why Sir Martin Sorrell signed The Climate Pledge here!)

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.

Monks has provided a compensation range that represents its good faith estimate of what Monks may pay for the position at the time of posting. Monks may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job-related factors, but not based on a candidate’s sex or any other protected status.

Salary Range: $130,000—$145,000 USD

About Monks

Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact. Monks was named a Contender in The Forrester Wave™: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group’s 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato’s AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner. We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.