Business Management V - Customer Focal

Applied Materials; Santa Clara (CA); On-site; USD 163,000 - 224,000; Full time

Job summary

Applied Materials is a global leader in materials engineering solutions used to produce nearly all new chips and advanced displays. The company designs, builds and services cutting-edge equipment enabling semiconductor and display manufacturing worldwide.

Location: Santa Clara, CA. The role focuses on mid to senior-level technical and operational support, aligning product strategy with customer needs and internal processes to drive successful outcomes.

Qualifications

• Foundational understanding of customer semiconductor fabrication processes.
• Understanding of device fabrication fundamentals and customer environments.
• Ability to apply technical and customer knowledge to support execution.

Responsibilities

• Report to Customer Focal Head to provide technical and operational support aligned with customer needs and business priorities.
• Apply a solid working knowledge of product functionality, system operations, and customer value to enable effective execution and decision-making.
• Coordinate closely with internal stakeholders to manage customer-related activities in compliance with Applied Materials’ business processes.
• Support execution of product strategy by translating customer requirements into aligned internal plans and priorities.
• Manage internal customer requests by driving timely follow-ups, resolving cross-functional dependencies, and escalating risks or issues as needed.
• Track build plans and revenue performance against commitments, proactively identifying gaps, risks, and mitigation actions.
• Drive high-priority initiatives through cross-functional collaboration to achieve customer satisfaction and business objectives.
• Prepare accurate and concise content, data, and materials for key internal meetings and reviews.
• Support internal system management activities to address urgent customer or business needs and ensure continuity of operations.

Skills

Semiconductor experience

Technical capabilities

Customer knowledge

Problem solving

Job description

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting‑edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Salary: $163,000.00 - $224,000.00

Location: Santa Clara, CA

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Key Responsibilities (Mid To Sr. Level Role)

• Report to Customer Focal Head to provide technical and operational support aligned with customer needs and business priorities.
• Apply a solid working knowledge of product functionality, system operations, and customer value to enable effective execution and decision-making.
• Coordinate closely with internal stakeholders to manage customer-related activities in compliance with Applied Materials’ business processes.
• Support execution of product strategy by translating customer requirements into aligned internal plans and priorities.
• Manage internal customer requests by driving timely follow-ups, resolving cross-functional dependencies, and escalating risks or issues as needed.
• Track build plans and revenue performance against commitments, proactively identifying gaps, risks, and mitigation actions.
• Drive high-priority initiatives through cross-functional collaboration to achieve customer satisfaction and business objectives.
• Prepare accurate and concise content, data, and materials for key internal meetings and reviews.
• Support internal system management activities to address urgent customer or business needs and ensure continuity of operations.

Semiconductor Industry Experience Highly Preferred

Core Technical Capabilities

• Technical Expertise: Foundational understanding of customer semiconductor fabrication processes
• Customer Knowledge: Understanding of (specific device segment) fabrication fundamentals and customer manufacturing environments
• Capability Demonstration: Ability to apply technical and customer knowledge to support execution and problem-solving

Business Acumen

• Knowledge of Applied Materials business processes and operational workflows.
• Understanding of product strategy and how customer needs influence prioritization and execution.
• Ability to manage internal customers and align stakeholders across functions.

Additional Information

Time Type: Full time

Employee Type: Assignee / Regular

Travel: Yes, 10% of the Time

Relocation Eligible: Yes

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at [e-mail], or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.