Director, Operations and Customer Quality Program Engineer

Applied Materials, Inc.; Santa Clara (CA); On-site; USD 181,000 - 249,000; Full time

Job summary

Applied Materials, Inc. in Santa Clara, CA, is seeking a Quality leader focused on meeting customer expectations and driving product and service quality.

You will interface with key customers, resolve inquiries, oversee quality control, and lead the Global Quality organization to ensure manufacturing and customer support excellence. This role emphasizes collaboration, strategic planning, and accountability within a world-class, equal-opportunity employer.

Qualifications

• Broad understanding of systems and business environment.
• Ability to lead a quality organization and improve processes.
• Experience collaborating with cross-functional teams to meet customer specifications.

Responsibilities

• Meet customer expectations in product quality, responsiveness, and services.
• Interface with key customers to ensure satisfaction and that products meet specs.
• Coordinate with the Global Quality organization to resolve inquiries and issues.
• Ensure interactions with customers are professional and timely.
• Develop and strengthen the Quality organization and leadership.
• Manage budgets and roles to achieve manufacturing and support goals.
• Coordinate quality inspections, root-cause analysis, and corrective actions.
• Select and manage employees to ensure efficient operations.

Job description

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Salary: $180,500.00 - $248,500.00

Location: Santa Clara,CA

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible - while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.

Learn more about our benefits.

Key Responsibilities

• Responsible for meeting customer expectations in product quality, responsiveness and services.
• Interfaces with key customers to ensure customer satisfaction and that products meet customer specifications.
• In case of customer inquiries or issues (e.g. product returns), the Global Quality organization is responsible for providing customers with answers and driving each issue to resolution.
• Ensures that all interactions with customers are done in a professional and timely manner.
• Provides clear and well-articulated vision, strategies and plans to continuously improve product and service quality for our customers.
• Develop and strengthen the Quality organization.
• Manage general business requirements manage employees, create and monitor budgets.
• Establish roles and responsibilities to achieve in manufacturing line and customer support.
• Ensures that quality control inspections, tests, root cause analysis and corrective procedures are coordinated throughout the organization.
• Selects, evaluates and manages employees to ensure the efficient operations of the function.

Functional Knowledge

Demonstrates broad and comprehensive understanding of different systems, theories and practices as well as the changing business environment

Business Expertise

Applies in-depth knowledge of own segment/function, business and commercial expertise to differentiate itself from the competition

Leadership

Leads a business unit, department or sub-function generally through multiple levels of managers of diverse activities; develops and executes business unit, department or sub-function strategy to achieve key business objectives

Problem Solving

Evaluates key business challenges; directs the development of new or innovative solutions

Impact

Guided by company strategy and business objectives, impacts results of segment/function

Interpersonal Skills

Influences and negotiates at the top executive levels, with great latitude on outcomes; presents and defends complicated or delicate issues

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Additional Information

• Time Type: Full time
• Employee Type: Assignee / Regular
• Travel: Yes, 20% of the Time
• Relocation Eligible: No

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at [e-mail], or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.