Director, Operations

First Books; Washington (District of Columbia); On-site; USD 120,000 - 160,000; Full time

Job summary

First Book in Washington, DC is seeking a Director of Operations to lead the Marketplace experience for 600,000+ educators and program leaders serving children in need.

The role oversees the Operations and Member Services functions and builds key external supply chain partnerships to drive strong performance and a stellar member experience.

You will collaborate with cross‑functional teams to scale impact and advance First Book’s mission of removing barriers to quality education.

Responsibilities

• Oversee the Operations and Member Services functions to ensure high service levels for educators and program leaders.
• Manage external supply chain partnerships to support strong operational performance.
• Partner with cross‑functional teams to scale impact and improve processes across the marketplace.

Job description

ABOUT FIRST BOOK

First Book is a leading nonprofit social enterprise dedicated to removing barriers to quality education for children in need. Through innovative public–private partnerships and a national network of more than 600,000 educators, program leaders, and community organizations, First Book has distributed over 250 million books and educational resources to under‑resourced communities. Our work spans e-commerce (First Book Marketplace), research and insights (First Book R&I), and tailored program development (First Book Accelerator), all designed to elevate the voices and needs of educators serving children in low‑income communities.

ABOUT THE ROLE

The Director of Operations plays a key role in ensuring the First Book Marketplace delivers a best‑in‑class online experience for our network of 600,000+ educators and program leaders serving children in need. The Director of Operations leads the Operations and Member Services functions and manages critical external supply chain partnerships to support strong operational performance and an exceptional member experience.

This role overs...