Director, Operations

Wmchealth; Town of Mount Pleasant (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

WMHealth seeks a Director of Operations with senior management experience in a dynamic healthcare setting. The role will develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives.

Responsibilities include building efficient processes, ensuring regulatory compliance, managing budgets, and collaborating with department heads and external partners to drive enterprise-wide growth and productivity.

Qualifications

• Leadership experience in a healthcare setting.
• Strong knowledge of operational functions including finance, customer service, production, and employee management.
• Ability to plan and manage operational processes for efficiency and productivity.

Responsibilities

• Participates in providing opportunities for continuing education to staff and performance improvement activities.
• Develops and monitors standards to comply with safety, infection control and customer relations standards.
• Ensures compliance with all regulatory agencies governing health care delivery.
• Establishes/implements goals, objectives, policies, procedures, and systems for the medical office.
• Develops, monitors and analyzes budgets and financial information; utilizes resources efficiently.
• Builds and maintains relationships with department heads, external partners, and vendors to guide operational activity and strategic goals.
• Plans, monitors, and analyzes key metrics for day-to-day operations to ensure timely completion of tasks.
• Devises strategies to grow programs enterprise-wide and implements process improvements to maximize output and reduce costs.
• Upholds organization policies and ensures compliance with regulations.

Skills

Leadership

Healthcare operations

Budgeting

Process improvement

Regulatory compliance

Education

Bachelor’s degree in business administration

Master’s degree, preferred

Job description

Job Summary

The Director of Operations has senior management experience in a highly dynamic setting. The Director of Operations will develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives.

Responsibilities

• Participates in providing/seeking opportunities for continuing education to staff, performance improvement, and continuous quality improvement activities for the office.
• Develops and monitors standards to comply with safety, infection control and customer relations standards.
• Ensures compliance with all regulatory agencies governing health care delivery.
• Establishes/implements goals, objectives, policies, procedures, and systems for the medical office.
• Develops, monitors and analyzes budget and financial information, and utilizes all resources in an effective and economical manner.
• Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals
• Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks
• Devise strategies to ensure growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs
• Uphold organization policies and standards, ensuring legislative regulations are followed.

Qualifications/Requirements

Experience: Two years in a leadership role in a healthcare setting, required.

Education: Bachelor’s degree in business administration or related field , required. Master’s degree, preferred.

Licenses / Certifications: N/A

Other: Superior knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management. Proven ability to plan and manage operational process for maximum efficiency and productivity. Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands. Strong working knowledge of industry regulations and legislative guidelines.