Director Operations

Paradigm Corp.; Tampa (FL); Remote; USD 90,000 - 140,000; Full time

Job summary

A leading health care organization seeks a Director of Operations to oversee Care at Home clinical operations. This remote role requires strong management skills, industry knowledge, and leadership capabilities to ensure growth and efficiency. Join an award-winning team committed to improving lives and fostering a diverse workplace.

Benefits

Health insurance options

401(k) matching contributions

Paid time off and personal holiday programs

Volunteer time off

Learning and development programs

Qualifications

• 5-7 years of senior leadership healthcare experience.
• Comprehensive understanding of company operations.
• Outstanding analytical and decision-making skills.

Responsibilities

• Direct and coordinate Care at Home clinical operations.
• Manage clinical file management staff and departmental needs.
• Report business performance and KPIs to senior leadership.

Skills

Analytical Skills

Decision-Making

Communication

Leadership

Bilingual (English/Spanish)

Education

College education

Tools

Microsoft Office Suite

Job description

Posted Thursday, May 22, 2025 at 5:00 AM

Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs.

We’re proud to be recognized—again! For the fourth year in a row, we’ve been certified by Great Place to Work,and for the third consecutive year, we’ve earned a spot on Fortune's Best Workplaces in Health Care list . These honors reflect our unwavering commitment to fostering a positive, inclusive, and employee-centric culture where people thrive.

Watch thisshort video for a brief introduction to Paradigm.

The Director of Operations functions as the operational manager of Paradigm’s Care at Home clinical operations. This position is responsible to direct and coordinate the overall functions of Care at Home clinical operations department, including operational oversight for the coordination of our referral business & management of our key provider relationships. The Director will work together with senior leadership to build and maintain efficiencies within the company to assure growth, productivity, and scale. Ensure the Care at Home clinical services are positioned for growth, increased market share, and operates in an efficient manner, maintaining clinical superiority.

**This is a remote work opportunity

DUTIES AND RESPONSIBILITIES:

• Manage Care at home Clinical file management staff; implement and maintain policies, procedures, workflows, processes, and system improvements to increase effectiveness and efficiency.
• Evaluate and determine the various departmental needs, issues, and problem areas, and provide recommendations on appropriate course of action to executive staff.
• Educate the Case Coordination department in all matters related clinical oversight, catastrophic injuries, escalation points, provider relations and SLA’s.
• Promote and maintain good inter-departmental communication regarding daily activities and procedure.
• Serve as a core leader among SN leadership in meeting company objectives.
• Report business performance, KPI, financial reports up to senior leadership
• Maintain a high level of knowledge proficiency regarding industry trends, regulatory matters, reimbursement guidelines, and other environmental factors.
• Oversee goal setting, performance evaluations, salary reviews, training, hiring and other programs for staff members assigned
• Hire, retain and develop department employees, supervisors and managers to ensure productivity and meet high levels of customer service standards.
• Promote company growth, efficiency in productivity and quality and encourage employees input on how to achieve these standards.
• Effectively identify and develop intra-company means of cross pollinating the product.
• Resolution desk monitoring incoming emails, resolving issues with support of the employee’s involved and other leadership until issue is resolved, tracking the issues on the resolution log, reporting with root cause analysis to identify area’s in need of improvement.
• Teach CEU programs as assigned.
• Interface with customers to promote company awareness; research client/provider problem/issues and resolve or relay information to executive staff for review and action.
• Understand the definition of quality and position the business to be able to report on measurable outcomes.
• Promote the program broadly throughout the industry through prepared educational content and brand approved social media presence.

SUPERVISORY RESPONSIBILITIES:

• Mentor, train, and supervise team members directly and indirectly, review their work and provide effective constructive feedback.
• Ensure all team members understand, are trained in, and comply with Paradigm’s security requirements and policies.
• Ensure all team members have the minimum level of IT system access required to effectively complete their Paradigm responsibilities.

QUALIFICATION REQUIREMENTS:

• College education with preferred 5 -7 years Senior Leadership healthcare experience.
• Comprehensive understanding of all company operations and the future direction/growth objectives of the firm.
• Outstanding deductive reasoning, analytical, judgment and decision-making skills essential.
• Strong ability to manage and coordinate the workflow of a diversified work force.
• Keen awareness of the importance of keeping executive staff informed of all departmental needs/issues.
• Excellent written/verbal communication and listening skills necessary.
• Proficient computer skills as well as proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint and Access).
• Bilingual (English/Spanish) a plus.
• Health and wellness – We want our people to be and stay healthy, so we offer PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only).
• Financial incentives – Paradigm’s financial benefits help prepare you for the future: competitive salaries, 401(k) matching contributions, employer-paid life and disability insurance, flexible spending and commuter accounts, and employer-matched HSA contributions.
• Vacation - We believe strongly that work-life balance is good for you and for our company. Our paid time off and personal holiday programs give you the flexibility you need to live your life to the fullest.
• Volunteer time – We want our employees to engage with and give back to their communities in meaningful ways. Full and part-time employees receive one paid day per calendar year.
• Learning and development: One of Paradigm’s core values is expertise, so we encourage our employees to continually learn and grow. We support this in a variety of ways, including our new Learning Excellence at Paradigm (LEAP) program.

Paradigm believes that fostering a diverse and inclusive workplace is central to our mission of helping more people and transforming lives. We’re striving to build a culture that better reflects the society we live in and empowers our team to deliver the highest levels of compassion and care to those we serve. For us, achieving this goal requires a workforce that respectfully embraces differences and commits to positive change, creating an environment where everyone is able to bring their whole self to work.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.