Director, Operations

Veolia | North America; New Rochelle (NY); On-site; USD 145,000 - 160,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401(k) plan

Tuition reimbursement

Volunteer time off

Job summary

Veolia North America, LLC seeks an experienced Operations Executive to lead the Westchester production and T&D systems, aligning safety, service quality, and financial performance. You will guide policy, oversee budgets, and direct cross-functional teams across operations, maintenance, and construction.

The role emphasizes regulatory compliance, data-driven decision making, and staff development, with regular interaction with municipal partners.

Qualifications

• BS degree in engineering, business administration, or equivalent management experience.
• 7–10 years in utility operations with supervisory experience.
• Experience in water utility construction, treatment, and customer service.
• Experience in a unionized environment is preferable.

Responsibilities

• Develop policy and strategies for non-revenue water and asset management.
• Direct operations to meet service, financial, and safety goals.
• Ensure compliance with health, safety, and environmental regulations.
• Oversee data collection for risk management and decision making.
• Manage budgets and capital plans; monitor KPIs.
• Lead staff development and labor relations activities.

Skills

MS Office

Communication

Leadership

Organizational skills

Project management

Interpersonal skills

Performance management

Stand-by availability

Education

BS degree in engineering or business administration

Job description

Company Description

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

Job Description

Position Purpose:

Reporting to and assisting the Veolia Water New York, Inc. Vice President of Operations , this position is responsible for the overall management of the Production and Transmission and Distribution System (T&D) for Veolia Water Westchester, Inc. (VWWC). This individual will provide managerial oversight to the operations, maintenance and construction activities in the Production and the Transmission and Distribution (T&D) Departments to ensure the following objectives are met: departmental financials as they relate to both the budget and approved rate of returns, regulatory compliance, safety, employee development, customer experience, and continuous improvement. This individual is also responsible for managing external relations with municipal and community leaders.

• Revenue - $70 M
• Annual Budget - $32 M
• Capital Budget - $30 M
• Customers – 48,000
• Population Served – 200,000
• Direct Reports – 2 (Manager of Production and Superintendent of T&D)
• Indirect Reports – 62 (non-exempt, non-bargaining and bargaining)
• Budget Accountabilities

Primary Duties/Responsibilities

• Support the Vice President of Operations of the NY Division by developing policy and strategies for VWWC, specifically non-revenue water and asset management.
• Provide direction and management to ensure that VWWC operates in compliance with updated management practices, with data and record retention for auditable trails. Ensure all staff follows Veolia policies and manuals.
• Direct all the statutory and regulatory requirements for health and safety to provide a safe and efficient place of work for our employees. Assist theVice President of the NY Division in providing customers with safe, reliable and adequate service in the most cost effective way.
• Maintain compliance with all company, governmental and/or environmental regulations and policies to provide safe potable water.
• Direct the collection of sufficient data to manage risk and make effective management decisions.
• Conduct appropriate performance reviews to drive results and demonstrate continuous improvement in water treatment, water transmission, construction and distribution.
• Participate in the preparation of accurate and realistic annual operating and capital plans. Monitor Key Performance Indicators.
• Assists in the control of operating and capital expenditures pursuant to the time and monetary schedules contained in the plans.
• Review and analyze non-revenue water statistics, determine appropriate plans and implement agreed recommendations.
• Directs the operations team to ensure the attainment of service, financial goals and major program efforts.
• Ensures the training and cross training of employees through on the job training workshops or schools, evaluation or appraisals, to equip them to perform their assigned duties efficiently and effectively.
• Oversee laboratory process including sampling and testing.
• Assist in employee and career development programs, through ongoing education, seminars and in-house training.
• Participate in labor relations issues including negotiations, grievance, and arbitrations.
• Work with the Regional President of the NY Division with respect to community relations by attending meetings with mayors and town administrators.
• Conduct special studies or analysis as requested by the Vice President of Operations of the NY Division.
• Oversees the Company's fleet maintenance and fleet leasing program.
• May provide testimony in liability and litigation cases.
• Responsible for documenting, developing and maintaining Company's "Emergency Response Plan".
• Keep current with Federal, State and local health regulations.
• Assist with rate case filing including data collection, interrogatories, and testimony.
• Advise, direct and recommend work plan for the long-term main replacement program.
• Direct water treatment, water transmission, construction/distribution related budget items.
• Direct all personnel in stations to ensure proper operating procedures are maintained.
• Ensure timely response to customer water quality inquiries and complaints.
• Direct SCADA operation.
• Participate in the due-diligence process for new business ventures. Includes operations, workforce plans, and customer service. Support, direct, assume responsibility as required for integration of new operations into the NY Division portfolio.

Work Environment

• Office environment.

Qualifications

Education/Experience/Background:

• BS degree in engineering, business administration, or other management is desired or equivalent work experience.
• 7 – 10 years of experience with at least five (5) years experience in a supervisory role.
• Experience in various phases of utility operations, construction, engineering and customer service.
• Thorough understanding of water utility construction and water treatment.
• Experience in a unionized work environment is preferable.
• Knowledge of water treatment methods, distribution system operations and maintenance, Utility accounting systems and procedures.

Knowledge/Skills/Abilities

• Proficient Computer Skills including MS Office Suite.
• Excellent Communications Skills both verbal and written. Ability to communicate clearly.
• Excellent Leadership Skills including decision making and planning skills.
• Excellent managerial and supervisory abilities, effective negotiating.
• Organizational Skills.
• Project Management Skills.
• Interpersonal Skills.
• Performance management.
• Required to work under pressure and work on stand-by (24 hr stand-by approximately every 5 weeks).

Physical Requirements

• Must be able to sit at a computer for long periods of time.

Additional Information

Pay Range: $145000 to $160000 Per Year.

Benefits: Veolia’s comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.