Director - Operations

RiseMe; Key West (FL); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Travel perks

Stock purchase plan

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

Paid time off

Health benefits

Retirement plans

Job summary

Hilton Key West hotel is seeking a Director of Operations to provide strategic leadership for Front Office and Housekeeping, delivering memorable guest experiences and ensuring smooth hotel operations.

In this role you will lead service excellence, drive revenue through marketing and up-selling, and use data to shape operational strategy while developing a high-performing team.

Join an award-winning workplace culture and help us light up each guest stay with warmth and hospitality.

Qualifications

• Lead Front Office and Housekeeping operations with cost controls and policy adherence.
• Direct service excellence strategy to improve guest satisfaction.
• Drive revenue through marketing campaigns and up-selling.
• Develop and communicate hotel product knowledge to the team.

Responsibilities

• Lead Front Office and Housekeeping operations.
• Shape service excellence strategy based on guest feedback.
• Drive revenue initiatives through campaigns and up-selling.
• Integrate corporate marketing strategies within Front Office and Housekeeping.
• Leverage daily performance data to inform strategic decisions.
• Ensure teams are knowledgeable about hotel offerings and local attractions.
• Cultivate a high-performing, engaged team.

Skills

Front Office leadership

Housekeeping leadership

Revenue optimization

Data-driven decision making

Team development

Customer experience

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As aDirector of Operations, you’re not just providing strategic leadership and direction for the hotel’s front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you'll do during a typical day:

• Lead front office operations: Direct all Front Office and Housekeeping functions, including guest service and registration, room inventory, service standards, cost controls, profitability, and departmental management, while ensuring the effective use of systems and adherence to policies
• Shape service excellence strategy: Monitor guest service trends, assess overall satisfaction, and direct improvements to enhance the guest experience and drive long-term service quality
• Drive revenue initiatives: Implement marketing campaigns and up-selling techniques to maximize room occupancy and boost revenue
• Integrate corporate marketing strategies: Ensure the effective rollout and management of corporate marketing initiatives within the Front Office and Housekeeping
• Leverage data to inform strategy: Analyze daily reports and performance data to shape operational strategies, drive revenue, and enhance the guest experience
• Ensure product and service knowledge: Develop strategies to keep the team well-informed of hotel products, services, facilities, events, pricing, and local attractions
• Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs

Qualifications

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

How We'll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what’s next

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.