Director, Operational Performance

VytlOne; United States; Remote; USD 180,000 - 230,000; Full time

Benefits offered by this job

Mental health and wellbeing resources

Blue Cross Blue Shield PPO health plan

Life/AD&D insurance and disability (BT

Dental, vision, Rx, and FSA options

Employer-matched 401k plan

Industry-leading PTO

Job summary

VytlOne is seeking a Director of Operational Performance to lead the development and execution of strategic initiatives that drive efficiency and growth. You will own QBR processes, KPIs, and cross-functional collaboration to align operations with executive goals.

You will guide change initiatives, manage resources, and ensure reporting accuracy while fostering a culture of continuous improvement across health-system pharmacy operations.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, pharmacy, or a related field; advanced degree (MBA) preferred.
• Proven experience in operational strategy, performance management, or a similar role, preferably in a leadership capacity.
• Experience in change management and organizational transformation and familiarity with Lean, Six Sigma, or other process improvement methodologies desired.

Responsibilities

• Lead the development and execution of operational strategies that align with the health system’s long-term goals.
• Design, develop, and manage the QBR process to evaluate business performance and prepare reports.
• Establish and monitor KPIs and other metrics to measure efficiency, productivity, and effectiveness.
• Identify areas for operational improvement for health system’s pharmacy operations and drive initiatives.
• Collaborate with department heads and stakeholders to align operational activities with strategic goals.
• Develop dashboards, scorecards, and reporting tools for performance visibility.

Skills

Strategic planning

Change management

LeanSixSigma

Executive reporting

Cross-functional leadership

Data analysis

Education

Bachelor’s degree

MBA preferred

Operations management

Tools

Job description

Overview

Director of Operational Performance

The Director of Operational Performance is responsible for leading and executing strategies that drive operational efficiency, performance improvement, and business growth. This role involves developing and managing the process for Quarterly Business Reviews (QBRs), tracking key operational metrics, and ensuring alignment between the health system’s strategic goals and operational activities. The Director will work closely with senior leadership and cross-functional teams to identify opportunities for improvement, develop actionable insights, and implement initiatives that enhance overall business performance.

Responsibilities

ESSENTIAL FUNCTIONS (These duties must be performed with or without reasonable accommodation. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position):1. Strategic Planning and Implementation: Lead the development and execution of operational strategies that align with the health system’s long-term goals. Collaborate with executive leadership to define key objectives, priorities, and performance targets.2. Quarterly Business Reviews (QBRs): Design, develop, and manage the QBR process to evaluate business performance. Prepare comprehensive reports and presentations that summarize key insights, performance metrics, and progress against strategic initiatives.3. Operational Metrics Tracking: Establish and monitor key performance indicators (KPIs) and other operational metrics to measure efficiency, productivity, and effectiveness. Provide regular updates to senior management and recommend actions based on data-driven insights.4. Continuous Improvement: Identify areas for operational improvement for health system’s pharmacy operations. Lead or support initiatives aimed at enhancing processes, reducing costs, and improving service delivery.5. Cross-Functional Collaboration: Work closely with department heads and key stakeholders to ensure alignment of operational activities with strategic goals. Facilitate collaboration across teams to drive performance improvements and share best practices.6. Performance Reporting: Develop and maintain dashboards, scorecards, and other tools to track and report on operational performance. Ensure accurate and timely reporting to inform decision-making.7. Change Management: Lead change management efforts related to operational strategy and performance initiatives. Ensure smooth implementation of new processes and systems, and support teams through transitions.8. Resource Management: Oversee resource allocation and budgeting for strategic initiatives. Ensure that resources are utilized effectively to achieve desired outcomes.9. Risk Management: Identify potential risks associated with operational strategies and performance initiatives. Develop mitigation plans and monitor their effectiveness. Ensure compliance with regulatory, legal, accreditation and certification requirements and comply with all policies and procedures for the pharmacy operations.10. Education and Training: Develop and deliver in-service training and education to staff members individually and in a group setting.11. Promptly report any allegations of impropriety to the Compliance Department.12. Comply with Maxor’s Ethical Business Conduct policy and Maxor’s Compliance Program.13. Remain free from exclusion under the OIG and SAMS Medicare/Medicaid lists.14. Complete required training, as assigned, within the established timeframes.15. Must be able to cope with the mental and emotional stress of the position.16. Maintain regular attendance in accordance with established policies.17. Perform other job-related duties as assigned.

Qualifications

Education: Bachelor’s degree in Business Administration, Operations Management, pharmacy, or a related field; advanced degree (MBA) preferred.

Experience: Proven experience in operational strategy, performance management, or a similar role, preferably in a leadership capacity. Experience in change management and organizational transformation and familiarity with Lean, Six Sigma, or other process improvement methodologies desired.

Knowledge, Skills, and Abilities:

• Strong understanding of business processes, performance metrics, and continuous improvement methodologies.
• Excellent analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
• Exceptional communication and presentation skills, with experience preparing and delivering executive-level reports.
• Ability to lead and influence cross-functional teams and manage multiple projects simultaneously.
• Proficiency in performance tracking tools, data analysis software, and project management tools.
• Strong leadership skills with a focus on driving results and fostering a culture of continuous improvement.

WE OFFER

At VytlOne, we foster a diverse and progressive culture that promotes a work-from-home model and a "dress-for-your-day" approach to work attire. Our team-oriented environment encourages collaboration and innovation.

We offer highly competitive compensation and comprehensive health benefits including:

• Comprehensive mental health and wellbeing resources
• Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums
• Company-paid basic life/AD&D, short-term and long-term disability insurance
• Rx, dental, vision, other voluntary benefits, and FSA
• Employer-matched 401k Plan
• Industry-leading PTO plan
• And more!

VytlOne is an EOE, including disability/vets