Director, OneHUB External Hubs Lead

PowerToFly; North Chicago (IL); On-site; USD 130,000 - 185,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Long-term incentive programs

Job summary

AbbVie is seeking a senior leader to govern and optimize external hub vendors supporting patient services. You will provide governance, SLA adherence, and performance reviews across multiple partners, translating strategy into operational guidance.

In this role you will manage a team, partner with patient services and brand stakeholders, drive continuous improvement, monitor financials and risk, and ensure regulatory and quality standards are met across the vendor ecosystem.

Qualifications

• Bachelor’s degree required.
• 8+ years of experience in vendor management, operations leadership, patient services, or related commercial operations.
• Experience within healthcare, biopharma, patient services, or access support environments preferred.

Responsibilities

• Provide governance and performance oversight for external hub vendor partners including SLAs, KPIs, and quality standards.
• Lead a team responsible for vendor relationship management and continuous improvement across multiple partners.
• Partner with AbbVie Patient Services and brand stakeholders to translate strategy into operational execution and risk mitigations.

Skills

Vendor management

Operations leadership

Patient services

Education

Bachelor’s Degree

Job description

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

Provides strategic leadership and governance oversight for OneHUB External Hub vendors supporting AbbVie Patient Services. Accountable for enterprise-level performance management, operational excellence, and continuous improvement across multiple external hub partners.

Leads a team responsible for day-to-day vendor oversight while maintaining direct engagement with key external hub relationships. Ensures all vendors meet or exceed service level agreements (SLAs), quality standards, compliance requirements, and evolving business needs.

Partners closely with AbbVie Patient Services and brand stakeholders to translate strategic priorities into operational execution. Proactively identifies cross-vendor performance enhancement opportunities to optimize patient experience, efficiency, and overall program effectiveness.

Operates with strong business acumen, enterprise mindset, and disciplined governance to ensure operational rigor, financial stewardship, and sustainable performance.

External Hub Vendor Governance & Performance Oversight

• Lead comprehensive oversight of external hub vendor performance across multiple partners.
• Ensure adherence to contractual obligations, SLAs, KPIs, quality standards, and compliance requirements.
• Establish standardized governance frameworks, reporting structures, and performance review cadence.
• Conduct business reviews with external hub vendors
• Identify performance gaps and direct corrective action plans with clear accountability and measurable outcomes.

Financial & Risk Oversight

• Monitor vendor financial performance and resource utilization.
• Identify operational, compliance, and performance risks; implement mitigation strategies.
• Ensure adherence to regulatory and quality standards within patient support operations

Business Partnership

• Partner closely with AbbVie Patient Services to understand evolving strategy, patient support models, and brand needs.
• Translate strategic shifts (e.g., new product launches, lifecycle changes, access model updates) into operational direction for vendors.
• Provide regular performance updates, risk assessments, and strategic recommendations to internal stakeholders.
• Ensure vendor capabilities and resource models scale appropriately to meet changing business demands.
• Foster a culture of ownership, proactive problem-solving, and continuous improvement.

Cross-Vendor Optimization & Continuous Improvement

• Proactively identify opportunities to enhance performance, improve efficiency, and standardize best practices across vendors.
• Leverage data and insights to compare performance trends and identify scalable improvement opportunities.
• Direct vendors on implementation of process enhancements, staffing adjustments, workflow redesign, or technology optimization.
• Drive root cause analysis and mitigation planning for systemic or recurring issues.

Team Leadership & Development

• Lead and develop a team responsible for external hub vendor relationship management and performance monitoring.
• Set clear priorities, accountability standards, and performance expectations.
• Coach team members to elevate vendor management capabilities, analytical rigor, and operational effectiveness.

Qualifications

• Bachelor’s Degree required.
• 8+ years of experience in vendor management, operations leadership, patient services, access support, or related commercial operations.
• Experience within healthcare, biopharma, patient services, specialty pharmacy, or access support environments preferred.

Additional Information

• The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this role at the timeof this posting based on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographic location, andwemayultimatelypaymore or less than the posted range. This range may bemodifiedin thefuture.

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees.

• This job is eligible toparticipatein our long-term incentiveprograms.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employer remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

What AbbVie Has to Offer

Our work can—and does—have a tangible, lasting impact on millions of people. But it’s not just the results that matter. How we achieve them matters, too. Leading with purpose, we work to build a more sustainable future for generations to come. We do that by putting our expertise, resources and talent to work to make a real difference for patients, communities and our world.