Director, Omni Experience & New Delivery Models

Sephora USA, Inc; San Francisco (CA); Remote; USD 174,000 - 196,000; Full time

Job summary

An established industry player is seeking a strategic leader to enhance the client experience across its omnichannel ecosystem. The role focuses on optimizing existing services and launching new initiatives to drive growth and improve customer satisfaction. The ideal candidate will thrive in a dynamic environment, leveraging their expertise in omnichannel retail and e-commerce. Join a company that values creativity and innovation, and be part of a team dedicated to reimagining the future of beauty. This is an exciting opportunity to make a significant impact in a fast-paced, collaborative setting.

Benefits

Comprehensive health plans

Dental and vision plans

401(k) plan

Paid time off

Employee discount/perks

Life insurance

Disability insurance

Flexible spending accounts

Employee referral bonus program

Qualifications

• 7+ years of experience in omnichannel retail or e-commerce.
• Proven track record of executing successful omni-channel strategies.
• Strong analytical and decision-making skills.

Responsibilities

• Develop and execute strategies for omni-fulfillment and digital-to-store growth.
• Monitor KPIs and identify opportunities to improve performance.
• Foster collaboration and alignment across departments.

Skills

Omnichannel Retail

E-commerce

Supply Chain Management

Logistics

Data Analysis

Leadership

Communication

Problem Solving

Tools

Data Analysis Tools

Job description

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Director, Omni Experience & New Delivery Models

Job ID:265503
Location Name: FSC REMOTE SF/NY/DC -173(USA_0173)
Address: FSC, San Francisco, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Digital/E-Commerce
Remote Eligible: No

Company Overview:

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us. We are united by a common goal - to reimagine the future of beauty.

The Opportunity:

The Director, Omni Convenience & New Delivery Models, is a critical leadership role responsible for developing and executing strategies that drive growth and enhance the client experience across Sephora's omnichannel ecosystem. This role will focus on optimizing existing omni services (Buy Online Pick up in Store, Same Day Delivery, Auto-Replenishment), launching new convenience initiatives, and streamlining the overall omni journey to improve conversion, customer satisfaction and drive company revenue and profit. The ideal candidate will be a strategic leader with a proven track record of driving business results in a fast-paced, dynamic environment and a strong aptitude for people-leadership and leading through influence.

Duties and Responsibilities

Omni Convenience Growth:

• Develop and oversee execution and prioritization of comprehensive strategic plans and initiatives to drive growth of Sephora's Omni-fulfillment and Omni Digital-to-store businesses, aligning with the company's KPIs.
• Deliver against P&L goals, monitor key performance indicators and identify opportunities to improve business performance, drawing insights from data and analytics.
• Ideate, develop and map out execution of business levers (e.g. pricing, promotions, marketing, processes and operations) with cross-functional partners to optimize performance and deliver growth. Find intersection opportunities across the business and cultivate.
• Oversee industry research and competitive analysis to identify emerging trends and opportunities in the omni-channel landscape
• Develop compelling business cases to support strategic direction and prioritization of business initiatives to deliver Omni-fulfillment and company goals.
• Define and implement the post-purchase strategy for Sephora digital. Oversee execution and management of tactics to deliver seamless post-purchase client experience

Deliver Effective and Efficient Processes:

• Create & automate team processes to ensure effectiveness and efficiency
• Problem-solve out-of-process issues and develop sustainable and scalable processes with documentation and cross-company alignment
• Optimize cross-functional dependencies and coordination
• Oversee enhancement of team documentation and dashboard building with clear navigation to full suite of resources, process and documentation
• Establish clear expectations with stakeholders at all levels ensuring alignment on goals, timelines, and deliverables
• Communicate proactively and transparently, providing regular updates on progress, challenges, and key decisions
• Building strong relationships with cross-functional partners, fostering a collaborative and solution-oriented approach
• Represent Omni Convenience in cross-functional forums and provide strategic input on key business decisions
• Establish and reinforce clearly defined ways of working within the team and cross-department
• Clearly outline expectations and desired outcomes for team members, ensuring alignment with business objectives and individual goals
• Provide consistent coaching and mentoring to team members, focusing on guidance and skill development, clear expectations matched to necessary resources, actionable feedback and career growth.
• Foster a culture of collaboration, innovation, and continuous development

Qualifications

• 7+years’ of relevant experience in omnichannel retail, e-commerce, or a related industry
• Proven track record of developing and executing successful omni-channel strategies.
• Strong understanding of supply chain management, logistics, and vendor negotiations.
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional leadership, communication, and interpersonal skills.
• Ability to thrive in a fast-paced, dynamic environment.
• Proficiency in data analysis tools and techniques.

The annual base salary range for this position is $174,675.00- $195,225.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. Sephora offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program. This job will be posted for a minimum of 5 days.

While at Sephora, you’ll enjoy…

• The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.
• The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
• The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000+ stores, are united by a common goal - to reimagine the future of beauty.

You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

Sephora is an equal opportunity employer and values diversity at our company.We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.