Director, Omni Experience & New Delivery Models

SEPHORA; San Francisco (CA); On-site; USD 174,000 - 196,000; Full time

Job summary

An established industry player is seeking a dynamic Director of Omni Experience & New Delivery Models to drive growth and enhance client experiences across their omnichannel ecosystem. This pivotal role focuses on optimizing existing services and launching new initiatives to improve customer satisfaction and revenue. The ideal candidate will possess a strong background in omnichannel retail, exceptional leadership abilities, and a knack for strategic execution. Join a vibrant team dedicated to reimagining the future of beauty and making a significant impact in a fast-paced environment.

Benefits

Comprehensive health plans

401(k) plan

Paid time off

Employee discount

Life insurance

Disability insurance

Flexible spending accounts

Employee referral bonus program

Qualifications

• 7+ years of experience in omnichannel retail or related industry.
• Proven track record of successful omni-channel strategies.
• Strong leadership and communication skills.

Responsibilities

• Develop and execute strategies for omni-channel growth.
• Optimize omni services and enhance customer experience.
• Lead cross-functional teams and manage stakeholder expectations.

Skills

Omnichannel retail experience

E-commerce strategy

Supply chain management

Analytical skills

Leadership skills

Education

Bachelor's degree

Master's degree (preferred)

Tools

Data analysis tools

Job description

Director, Omni Experience & New Delivery Models

Join to apply for the Director, Omni Experience & New Delivery Models role at SEPHORA

Director, Omni Experience & New Delivery Models

Join to apply for the Director, Omni Experience & New Delivery Models role at SEPHORA

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Job ID: 265503

Location Name: FSC REMOTE SF/NY/DC -173(USA_0173)

Address: FSC, San Francisco, CA 94105, United States (US)

Job Type: Full Time

Position Type: Regular

Job Function: Digital/E-Commerce

Remote Eligible: No

Company Overview

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us. We are united by a common goal - to reimagine the future of beauty.

The Opportunity

The Director, Omni Convenience & New Delivery Models, is a critical leadership role responsible for developing and executing strategies that drive growth and enhance the client experience across Sephora's omnichannel ecosystem. This role will focus on optimizing existing omni services (Buy Online Pick up in Store, Same Day Delivery, Auto-Replenishment), launching new convenience initiatives, and streamlining the overall omni journey to improve conversion, customer satisfaction and drive company revenue and profit. The ideal candidate will be a strategic leader with a proven track record of driving business results in a fast-paced, dynamic environment and a strong aptitude for people-leadership and leading through influence.

Duties And Responsibilities

Omni Convenience Growth:

• Develop and oversee execution and prioritization of comprehensive strategic plans and initiatives to drive growth of Sephora's Omni-fulfillment and Omni Digital-to-store businesses, aligning with the company's KPIs.
• Deliver against P&L goals, monitor key performance indicators and identify opportunities to improve business performance, drawing insights from data and analytics.
• Ideate, develop and map out execution of business levers (e.g. pricing, promotions, marketing, processes and operations) with cross-functional partners to optimize performance and deliver growth. Find intersection opportunities across the business and cultivate.
• Oversee industry research and competitive analysis to identify emerging trends and opportunities in the omni-channel landscape
• Develop compelling business cases to support strategic direction and prioritization of business initiatives to deliver Omni-fulfillment and company goals.
• Define and implement the post-purchase strategy for Sephora digital. Oversee execution and management of tactics to deliver seamless post-purchase client experience
  
  

Deliver Effective And Efficient Processes

• Create & automate team processes to ensure effectiveness and efficiency
• Problem-solve out-of-process issues and develop sustainable and scalable processes with documentation and cross-company alignment
• Optimize cross-functional dependencies and coordination
• Oversee enhancement of team documentation and dashboard building with clear navigation to full suite of resources, process and documentation
  
  

Collaborative Leadership

• Establish clear expectations with stakeholders at all levels ensuring alignment on goals, timelines, and deliverables
• Communicate proactively and transparently, providing regular updates on progress, challenges, and key decisions
• Building strong relationships with cross-functional partners, fostering a collaborative and solution-oriented approach
• Represent Omni Convenience in cross-functional forums and provide strategic input on key business decisions
  
  

People Leadership

• Establish and reinforce clearly defined ways of working within the team and cross-department
• Clearly outline expectations and desired outcomes for team members, ensuring alignment with business objectives and individual goals
• Provide consistent coaching and mentoring to team members, focusing on guidance and skill development, clear expectations matched to necessary resources, actionable feedback and career growth.
• Foster a culture of collaboration, innovation, and continuous development
  
  

Qualifications

• 7+years’ of relevant experience in omnichannel retail, e-commerce, or a related industry
• Proven track record of developing and executing successful omni-channel strategies.
• Strong understanding of supply chain management, logistics, and vendor negotiations.
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional leadership, communication, and interpersonal skills.
• Ability to thrive in a fast-paced, dynamic environment.
• Proficiency in data analysis tools and techniques.
  
  

The annual base salary range for this position is $174,675.00 - $195,225.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. Sephora offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program. This job will be posted for a minimum of 5 days.

While at Sephora, you’ll enjoy…

• The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.
• The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
• The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000+ stores, are united by a common goal - to reimagine the future of beauty.
  
  

You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail

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