Director, Offline Customer Acquisition

Remitly, Inc.; Seattle (WA); Hybrid; USD 184,000 - 220,000; Full time

Benefits offered by this job

Flexible PTO

Health/Dental/Vision + 401k

Parental & family leave

Mental health benefits

ESPP

Continuing education

Job summary

Remitly is seeking a Director of Offline Customer Acquisition to build and lead a new go-to-market function focused on in-store, community, and localized programs. You will design a scalable offline strategy, partner with agencies and retailers, and align with Brand, Growth Marketing, and Product to maximize ROI.

The role requires deep experience in offline channels, strong analytical skills, and the ability to lead cross-functional teams without formal authority.

Qualifications

• 8+ years in marketing or growth, including offline channels.
• Experience in offline acquisition programs: direct mail, out-of-home, local sponsorships, retail partnerships.
• Strong cross-functional collaboration without formal authority.
• Analytical mindset with a measurement framework for non-digital channels.
• Experience using AI tools to scale a business.
• Experience marketing to immigrant, diaspora, or multicultural communities preferred.
• Comfort with ambiguity and building a new function from scratch.

Responsibilities

• Define and own the strategy for acquiring customers from offline channels and convert to active Remitly customers.
• Identify geographies, communities, and storefront networks with the largest offline-to-digital opportunity.
• Design and run in-market acquisition programs across in-store, local media, direct mail, and grassroots channels.
• Build and manage a network of external partners—agencies, vendors, and retailers.
• Partner with Legal and Compliance on compliant materials and program structures.
• Define metrics and measurement for offline channels and ROI reporting to leadership.
• Collaborate with Brand, Growth Marketing, Product, and regional teams to stay aligned with brand.

Skills

Offline marketing

Channel partnerships

Analytics & measurement

Vendor/agency management

AI tools usage

Multicultural marketing

Education

Bachelor's degree or equivalent

MBA a plus

Job description

Job Description

At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we're not just here to move money— we're here to move our global customers forward. We're looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that's you and you're ready to do the most meaningful work of your career—we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders.

About the Role

A large portion of global remittance volume still moves through physical, in-person channels: agent locations, ethnic grocery and retail storefronts, check-cashing outlets, and other brick-and-mortar money transfer points. The Director of Offline Customer Acquisition owns the strategy and execution required to reach these customers where they send money today and convert them into active Remitly customers. This is a new, strategic leadership role. You will be tasked with creating a new capability from the ground up — you'll build the offline acquisition strategy and drive it forward working with teams across Remitly.

You Will

• Define and own the strategy for acquiring customers who currently send remittances through physical, in-person channels, and converting them into active Remitly customers.
• Use transaction, demographic, and competitive data to identify and prioritize the geographies, communities, and storefront networks with the greatest offline-to-digital opportunity.
• Design and run in-market acquisition programs: in-store signage and point-of-sale partnerships, local sponsorships and community activation, local media in relevant languages, direct mail, and grassroots or field marketing.
• Build and manage a network of external partners — media and creative agencies, local marketing vendors, and retail or community partners — to execute campaigns across multiple markets and languages.
• Partner with Legal and Compliance on any in-store, partner-facing, or community marketing materials and program structures.
• Define success metrics for offline acquisition (cost per acquisition, activation rate, retention of offline-acquired cohorts) and build a measurement approach with Analytics for channels that lack native digital tracking.
• Collaborate with Brand, Growth Marketing, Product, and regional teams so offline programs stay consistent with brand and reinforce — rather than duplicate — digital acquisition efforts.
• Own the offline acquisition budget, negotiate vendor and media contracts, and report on program performance and ROI to leadership.
• Continuously test and iterate go-to-market approaches by channel, geography, and community to find what reliably converts offline senders to Remitly.

You Have

• 8+ years in marketing, growth, or business development, including meaningful experience in offline, local, or community marketing, retail partnerships, or channel marketing.
• A track record of building and running acquisition programs outside digital channels — direct mail, out-of-home, local sponsorships, retail or point-of-sale partnerships, community or ethnic media.
• Comfort with building a new business: skilled at directing agencies and vendors to bootstrap a business; rallying cross-functional partners without formal authority; and ultimately making strategic hires to build a high performing lean team.
• Strong analytical instincts, with the ability to build a measurement framework for channels that lack native digital tracking and to make the business case for continued investment.
• Demonstrated experience using AI tools to operate and scale a business.
• Experience working with or marketing to immigrant, diaspora, or multicultural communities strongly preferred.
• Comfort with ambiguity and building a new strategy and function from a blank page.
• Bachelor's degree or equivalent experience; MBA a plus but not required.

Compensation Details

The starting base salary range for this position is typically $184,000 - $220,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.

Our Benefits

• Flexible paid time off
• Health, dental, and vision + 401k plan with company matching
• Paid parental, medical, military and family care leave
• Mental Health & Family Forming Benefits
• Employee Stock Purchase Plan (ESPP)
• Continuing education

Our Connected Work Culture

Driving Innovation, Together At Remitly, we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration, where ideas ignite and challenging problems find solutions faster. Under the Company's current hybrid-work expectations, employees in this position work onsite Tuesday through Thursday each week. Additional onsite attendance may be required based on business needs, and the Company may modify its hybrid-work expectations from time to time. These intentional in-office moments are vital for deepening relationships, fuelling creativity, and ensuring your impact is felt where it matters most.

Equal Opportunity and Diversity

Remitly is an E-Verify Employer At Remitly, we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates, in full compliance with applicable laws and regulations. Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Remitly is a leading digital financial services provider for immigrants and their families in over 170 countries around the world. Remitly helps immigrants send money home in a safe, reliable and transparent manner. Its digitally-native, cross-border remittance app eliminates the long wait times, complexities and fees typical of traditional remittance processes. Building on its strong foundation, Remitly is expanding its suite of products to further its mission and transform financial services for immigrants all around the world.