Director, Office of Transformation Process Redesign

MasterCard; Purchase (NY); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Insurance (medical, dental, vision)

401k with company match

Paid leave and vacation

Tuition reimbursement

Job summary

Mastercard is seeking a Director, Office of Transformation Process Redesign to lead end-to-end process redesign initiatives across transformation areas, shaping operating models and implementation handoff. This role requires translating strategic intent into scalable designs and embedding AI-driven workflows to improve efficiency and outcomes.

You will partner with product, technology, and operations to de-risk roadblocks, define standards, and propagate reusable patterns across Mastercard

Qualifications

• Proven track record translating ambiguous intent into a clean operating plan and running systems end-to-end.
• Deep expertise in business process optimization and process redesign, including current-/future-state mapping and implementation handoff.
• Structural thinker who understands process components and dependencies to identify the shortest path to outcomes.
• Results-oriented approach combining strategic intent with rigorous process performance inspection.
• Excellent project management and leadership across cross-functional teams in ambiguous contexts.
• Ability to navigate matrixed organizations and influence without formal authority.
• Experience modernizing legacy processes, systems, and operating models.
• Identifying practical AI and automation use cases in process redesign with scalable impact.
• Lean Six Sigma process redesign experience.
• Clear, concise verbal and written communication.

Responsibilities

• Lead end-to-end process discovery, current-state mapping, and future-state redesign for transformation areas, from concept to handoff.
• Define processes, decisions, dependencies, and handoffs enabling scalable, interdependent execution.
• Architect redesigned processes integrating compliance, risk, contracting, billing, and product configuration.
• Identify cross-functional roadblocks and chart shortest paths to positive outcomes across product, tech, and ops.
• Create frameworks, standards, and reusable patterns for Mastercard product ecosystems.
• Define where AI, automation, and agent workflows should be embedded, balancing streamline with automation.
• Instrument redesigned processes with metrics, ensuring ongoing performance monitoring and improvement.
• Communicate progress and recommendations to senior executives, escalating trade-offs as needed.

Job description

Director, Office of Transformation Process Redesign

The Transformation Team leads strategic change initiatives to reimagine how Mastercard works and scales, simplifies, and accelerates business outcomes. The team partners across leadership, product, technology, and operations to design and implement new organizational models, embed AI across key workflows, drive enterprise-wide transformation programs, improve operating effectiveness, and ensure successful adoption of change. By combining strategy, AI engineering, organizational design, change management, and program execution, the team helps align people, processes, and priorities to support long‑term growth and business performance. The Process Redesign Lead is accountable for defining the operating model and process architecture: leading process discovery, mapping current‑state journeys, and architecting redesigned processes through to implementation handoff. The Director‑level Process Redesign Lead brings deep process expertise, AI fluency, and structural‑frame thinking to the most ambiguous, cross‑functional problem spaces, translating strategic intent into clean, scalable operating designs. The ideal candidate is highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset, with a track record of modernizing legacy processes in a matrixed organization.

Role

In this role, you will:

• Lead end‑to‑end process discovery, current‑state mapping, and future‑state redesign for a given Transformation area, owning the design from concept through implementation handoff.
• Translate ambiguous strategic intent into a clean operating plan by defining processes, decision points, dependencies, and handoffs that can run interdependently and at scale.
• Architect redesigned processes that integrate requirements from compliance and risk, contracting, billing, and product configuration into a coherent, frictionless flow.
• Identify and de‑risk cross‑functional roadblocks, structuring short paths to positive outcomes across product, technology, and operations partners.
• Build the frameworks, standards, and reusable process patterns that allow redesigned experiences to be applied consistently across Mastercard products.
• Define where AI, automation, and agent‑supported workflows should be embedded into redesigned processes, applying a “streamline, then automate” discipline so technology amplifies a well‑designed operating model rather than replicating legacy complexity.
• Partner cross‑functionally to instrument redesigned processes with the right metrics, ensuring performance is continuously inspected and improved.
• Communicate clear, concise progress and recommendations to senior executive stakeholders, issuing escalations and trade‑off decisions as necessary.

All About You

• A proven track record of translating ambiguous intent into a clean operating plan, and then running the system interdependently.
• Deep expertise in business process optimization and process redesign, including current‑/future‑state mapping and implementation handoff.
• Structural thinker who can understand process components and dependencies and identify the shortest path to effective outcomes.
• A results‑oriented approach that integrates strategic intent and business outcomes with rigorous, continuous inspection of process performance.
• Excellent project management skills and experience leading cross‑functional efforts, especially in areas with little prior background or context.
• Skill in navigating matrixed organizations, and influencing without formal authority.
• Experience modernizing legacy systems, processes, and operating models.
• Experience identifying practical AI and automation use cases within process redesign, with the judgment to distinguish scalable opportunities from automation for automation’s sake.
• Experience with Lean Six Sigma process redesign.
• An ability to recognize discordant views and take part in constructive dialog to resolve them.
• Clear and concise verbal and written communication.

Mastercard is a merit‑based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Compensation

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job‑related knowledge, skills, and experience.

Benefits (Full time)

Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro‑rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best‑in‑class company match; deferred compensation for eligible roles; fitness reimbursement or on‑site fitness facilities; eligibility for tuition reimbursement; and many more.

Benefits (Interns)

Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on‑site fitness facilities in some locations.

Purchase, New York: $177,000 - $284,000 USD

Arlington, Virginia: $177,000 - $284,000 USD

New York City, New York: $185,000 - $296,000 USD

Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.