Director of Warehouse Operations

SupportFinity™; San Francisco (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401(k)

Job summary

SupportFinity™ is seeking a Director of Operations in San Francisco to own the end-to-end operational performance across warehousing, fulfillment, logistics, and inventory. The ideal candidate will excel in designing scalable processes, leading metrics-driven teams, and ensuring operational excellence.

This role requires an individual with strong analytical abilities and leadership skills who will accelerate execution while maintaining quality. Benefits include medical, dental, vision insurance, and a 401(k).

Qualifications

• Experience in leading end-to-end operational performance.
• Ability to design and implement scalable operating processes.
• Strong comfort with metrics and data-driven decision making.

Responsibilities

• Own operational performance across warehousing and logistics.
• Define and own core operating metrics and accountability.
• Lead and develop high-performing operations teams.

Skills

Operational performance

Metrics and data analysis

Team leadership

Process improvement

Cross-functional alignment

Job description

Overview

The Director of Operations is responsible for owning and scaling Kiva Sales and Service’s (KSS) end-to-end operational performance across warehousing, fulfillment, logistics, inventory, and customer delivery for two distribution warehouses (Alameda, CA and Van Nuys, CA). This role exists to ensure the operation runs efficiently, predictably, and is built to scale as the business grows. You will define the metrics that matter, build systems that surface issues early, and lead teams to consistently deliver high-quality results. Success in this role means faster execution, fewer surprises, and an operation that scales smoothly without heroics.

Must be based in the Greater San Francisco Bay Area and able to work on-site in Alameda.

What we're looking for

• You’re excited to lead operations for KSS where execution, accountability, and impact truly matter
• You take pride in building clear processes, strong teams, and systems that work
• You’re deeply comfortable with numbers, metrics, and using data to make decisions
• You move with urgency but don’t sacrifice quality, safety, or long-term scalability
• You have high standards and aren’t afraid to challenge assumptions or drive change
• You believe problems should be surfaced early and solved permanently, not patched repeatedly
• You’re known as a clear, direct communicator who earns trust through follow-through
• You operate with an ownership mindset and treat the business like it’s yours
• You enjoy building structure in fast-moving, sometimes ambiguous environments
• You want to be part of a winning team that values results

As KSS's Director of Warehouse Operations, you will

Own Operational Excellence

• Own end-to-end operational performance across warehousing, fulfillment, logistics, inventory, and customer delivery
• Design, implement, and continuously improve scalable operating processes
• Identify bottlenecks and eliminate waste through root-cause analysis and data-driven decision making
• Ensure operational readiness for growth, seasonality, and new sales channels

Define Metrics and Drive Accountability

• Define and own core operating metrics including cost, throughput, quality, service levels, safety, and speed
• Establish and lead weekly, monthly, and quarterly operating reviews with clear inputs, outputs, and action items
• Set aggressive but achievable goals and hold leaders accountable for results
• Build dashboards and reporting systems that surface issues early, not after the fact

Lead and Develop High-Performing Team

• Lead, develop, and motivate high-performing operations teams at all levels
• Set clear expectations and performance standards across the organization, drive a culture of accountability
• Coach managers to think independently, own outcomes, and raise the bar for their teams
• Make thoughtful but decisive talent decisions including hiring, development, and exits

Execute with Speed and Precision

• Operate with urgency while maintaining operational integrity and safety
• Make high-quality decisions quickly using available data
• Balance short-term execution with long-term scalability
• Drive strong cross-functional alignment with sales, finance, and executive leadership

What we offer/Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k)

About the company

Kiva Brands, Inc.