Director of Warehouse & Fulfillment Operations – North America

United Wheels Inc.; Miamisburg (OH); On-site; USD 120,000 - 180,000; Full time

Job summary

United Wheels Inc. is seeking a Director of Warehouse Operations – North America to lead warehousing and fulfillment across the U.S. and Canada, ensuring on-time delivery, inventory accuracy, and scalable processes. This role is based at the Miamisburg HQ and reports to the VP, Operations.

Based in North America, the role sets warehousing strategy, drives cost efficiency and safety, and partners with SIOP, Logistics, and procurement to optimize the distribution network.

Qualifications

• 10+ years of warehousing leadership experience across multiple sites.
• Proven ability to lead warehousing and distribution teams in US/Canada.
• Experience developing multi-site strategies, safety programs, and dashboards.
• 3+ years partnering with Amazon/Walmart fulfillment services; familiarity with FedEx 3PL is a bonus.

Responsibilities

• Develop and execute North American warehousing strategy across U.S. and Canada.
• Ensure compliance with regulations and safety standards; drive cost efficiency.
• Leverage automation and technology to scale operations and KPIs.
• Oversee inventory positioning, cycle counting, and dashboard visibility.
• Manage budgets and resource allocation; lead cross-functional collaboration.
• Contract and lease management to secure favorable terms.

Skills

Warehousing leadership

Multi-site oversight

Budget management

Safety programs

Data-driven decision making

Tools

Amazon Fulfillment Service

Walmart Fulfillment Service

FedEx 3PL

Job description

Director of Warehouse Operations – North America

Location: Miamisburg, OH (HQ)
Department: Operations
Reports To: VP, Operations

FLSA Status: Full-Time, Exempt
Level: M
Travel: Yes – within North America (US & Canada)

Summary

The Director of Warehouse & Fulfillment Operations – North America is responsible for overseeing warehousing and distribution across Covation Global / United Wheels Inc.’s North American network, including the U.S. facilities and support for the Canada team. This leader develops and executes the North American warehousing strategy — including location selection, contracting, optimizing inventory management, cost efficiency, and on-time fulfillment — while ensuring compliance, safety, and operational excellence across all facilities. The role drives efficiency, maintains high service standards, and builds the systems, teams, and processes that keep product flowing reliably from arrival to dispatch across North America. In addition, this role leads the modernization of Ecommerce channel fulfillment. This includes optimizing our use of specialized ecommerce 3PLs and our partnerships with Amazon and Walmart Fulfillment services.

Why This Role Matters

Covation Global moves more than 3 million unit a year through the North American network of warehouses — and the health of that network determines whether product reaches customers accurately, on time, and at a controlled cost. This role owns that network. It sets the regional warehousing strategy, holds each facility to consistent standards, brings automation and technology to bear, and maintains inventory accuracy through robust cycle counting programs across the U.S. and Canada. Strong leadership here protects fulfillment performance, controls operating costs, and gives the business a scalable, well-run North American distribution backbone; it also builds the tools and standards the region has lacked — a national warehouse safety playbook and a data-rich KPI dashboard — that make performance visible and repeatable. Without it, warehouses drift out of alignment, costs climb, inventory sits in the wrong places, and fulfillment suffers.

This role does not own supply planning or inventory levels. It coordinates with Supply Planning to ensure the right warehousing resources and capacity are in place to support the area supply plan, and it owns accurate inventory reporting for product inside the warehouses.

What Success Looks Like (3 Core Outcomes):

• A High-Performing, Compliant NA Network: Warehouses across North America operate to consistent standards under a national safety playbook, comply with applicable regulations and safety requirements, and meet targets for order accuracy, fulfillment times, and inventory turnover.
• Optimized Inventory Accuracy, Cost & Fulfillment: The regional warehousing strategy delivers efficient inventory accuracy, controlled operating costs, and reliable on-time fulfillment, supported by a data-rich operational management dashboard that makes operational execution health visible across sites.
• Strong Teams & Measurable Efficiency Gains: Warehouse teams are well-led and accountable, and the function delivers measurable cost savings and process improvements — including through the Efficiency Task and cross-functional lean initiatives.
• We know where we should be: consistently revisit assumptions, strategize with the VP of Operations on where we should be warehousing
• Contract management: Ensure we have the right Warehousing contracts and leases and that we have the best terms to meet the needs of our business

Essential Duties and Responsibilities: Other duties may be assigned.

North America Warehousing Strategy & Operations

• Develop and execute the North American warehousing strategy to optimize inventory management, cost efficiency, and on-time fulfillment across U.S. and Canada operations.
• Ensure all North American warehouses comply with applicable regulations and safety standards.
• Leverage automation and technology to enhance operational capabilities and scalability.
• Monitor KPIs such as order accuracy, fulfillment times, and inventory accuracy to assess and improve performance.
• Oversee inventory positioning and flow across facilities to ensure product is placed and deployed efficiently across the network.
• Develop and maintain a national warehouse safety playbook, establishing consistent safety standards, training, and practices across all North American facilities.
• Develop and own a data-rich inventory management dashboard that provides visibility into inventory levels, accuracy, throughput, and site performance across the network to support decisions and prevent excess or misplaced inventory.
• Align North American warehousing operations with broader company goals and values.
• Drive operational excellence by identifying inefficiencies and implementing solutions.
• Manage budgets and allocate resources across warehousing teams and facilities.
• Build a culture of accountability, innovation, and operational focus across all warehouse teams.
• Liaise closely with the Director(s) of SIOP and Logistics, and foster strong cross-functional collaboration with supply chain, procurement, demand planning, quality, sales, and product development teams.
• As part of the Efficiency Task, work with Finance, Operations, Warehouse, Quality, Procurement, Demand Planning, and other functions to identify lean processes and cost savings; present goals and progress toward cost savings at the monthly MFR.

Supervisory Responsibilities: Leads the North American warehouse operations team, including direct oversight of the National Warehouse Manager, and provides support to the Canada team. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws, including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.

Education and/or Experience

• 10+ years of experience in warehousing leadership roles, including multi-site oversight; experience across U.S. and Canada operations a plus.
• Proven ability to lead warehousing and distribution teams across multiple facilities and regions.
• Experience developing and executing multi-site warehousing and inventory strategies, safety programs, and performance dashboards.
• Demonstrated success managing budgets and driving measurable cost savings and process improvements.
• 3+ years in a warehousing leadership role optimizing interaction with and utilization of Amazon and or Walmart fulfillment service. Bonus if you are also familiar with FedEx’s 3PL fulfillment service.

Covation competencies are grounded in our Core Values (Integrity, Simplicity, Priority, Agility) and Strategic Pillars (Rider Centricity, Collaborative Innovation, Operational Excellence).

• Integrity: We do what we say. Operates with honesty, transparency, and accountability at every step; honors commitments to partners, riders, and colleagues, and builds trust through consistent, responsible decisions.
• Simplicity: Complexity is a tax. Delivers clarity, ease, and purposeful design in everything; streamlines processes, removes unnecessary steps, and focuses on what matters most.
• Priority: Focus on what matters most. Ruthlessly prioritizes the critical few over the trivial many, concentrating energy and resources where they drive the greatest value and outcome.
• Agility: Speed is precision in motion. Moves with purpose, speed, and adaptability; embraces change, thinks creatively, acts decisively, and responds quickly to shifting needs and market conditions.
• Rider Centricity: Keeps the rider at the center of decisions. Anticipates needs and works to deliver best-in-class experience, better quality, and better value across every brand and function.
• Collaborative Innovation: Develops game-changing solutions inspired by the rider, supported by collective research and shared expertise, and validated by business results; challenges the status quo to drive improvement.
• Operational Excellence: Delivers results with lean, efficient execution. Drives continuous improvement across products, processes, operations, costs, and service, while maximizing value for the organization.
• ESG & Responsible Growth: Supports sustainable innovation, ethical operations, and positive community impact, ensuring growth is achieved responsibly and with integrity to people and the planet.

Covation International / United Wheels Inc. is an Equal Opportunity Employer. We welcome all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Research shows strong candidates often hold back if they don't meet every requirement — if you believe your experience is a good match for this role, we encourage you to apply. Reasonable accommodations are available during the hiring process; just let us know.

Equal Employment Opportunity Statement

United Wheels Inc. is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We are dedicated to building a workplace where people from all walks of life feel seen, supported, and empowered to do their best work.
We welcome applicants from all backgrounds, identities, and experiences, and we encourage you to bring your full, authentic self to work.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic.