The Director of Vincentian Services and Council Programs provides strategic leadership and operational oversight for the Council's Vincentian Services function and mission-driven Council programs. This position is responsible for ensuring exceptional support, engagement, and resources for Conferences and Vincentian members while also overseeing Council programs to maximize mission impact, conference integration and organizational effectiveness.
As the leader of the Vincentian Services team, this position serves as a primary champion for Conference vitality, member engagement, volunteer support, formation, communication, and service excellence. The Director works closely with District Presidents, Conference leadership and Vincentians to strengthen relationships, improve support systems, and enhance the overall Vincentian experience. The Director will be partially assessed by District President and Conference leadership in their effectiveness as a direct alignment to the supporting the Conferences.
In addition, the Director provides leadership and oversight for Council programs, including the St. Vincent Center, StudyTime, and Financial Services programs ensuring alignment with the Society's mission, strategic priorities, and operational goals.
The Director serves as a member of the Council senior leadership team and is responsible for fostering collaboration, organizational excellence, and continuous improvement across all assigned functions.
Reporting:
The position will report to the Chief Executive Officer. Direct reports to this position include the Vincentian Services Team, St. Vincent Center Community Services Director and the StudyTime Director
Essential Duties and Responsibilities
- Provide strategic leadership and oversight of the Vincentian Services team. Promotes an approach of delivering high-quality cost-efficient services to Vincentians in a manner consistent with the Rule of the Society of St. Vincent de Paul.
- Ensure Conferences and Vincentian members receive exceptional support, guidance, resources, and customer service.
- Develop and implement comprehensive strategies to strengthen Conference vitality, member engagement, recruitment, retention, and leadership development in partnership with District and Conference leadership.
- Serve as a key liaison between Council leadership and Conferences to ensure effective communication and collaboration.
- Support Conference leaders in addressing operational challenges and identifying opportunities for growth and effectiveness.
- Ensure requests for assistance are handled quickly and efficiently.
- Oversee systems, processes, and tools that enhance service delivery and the overall Vincentian experience.
- Identify and implement best practices to improve support services, responsiveness, and operational efficiency.
- Support spiritual growth and formation of all Members by ensuring a robust offering of orientation, information, development and spiritual growth workshops for members.
- Monitor and evaluate the effectiveness of Vincentian Services initiatives and recommend improvements.
- Foster strong relationships with Conference leadership, members, volunteers, and community partners.
- Serve as liaison for Vincentian Services to the National Council office and participate in Vincentian Services committee activities to promote best practice, thought leadership and collaboration.
Council Program Leadership and Oversight
- Provide strategic direction and oversight for Council programs to ensure alignment with organizational mission, goals, and priorities.
- Oversee the planning, implementation, evaluation, and continuous improvement of Council programs.
- Ensure program operations comply with organizational policies, revenue and funding requirements, regulatory standards, and best practices.
- Establish measurable outcomes and performance indicators to evaluate program effectiveness and community impact.
- Evaluate, recommend, and deploy technology and database management enhancements to support Council programs and Conferences.
- Analyze program data and make recommendations for growth, improvement, and innovation.
- Collaborate with program leaders to ensure consistency, accountability, and mission-focused outcomes.
- Support the development and implementation of new initiatives that strengthen service to neighbors in need in response to Conference needs
- Partner with Advancement Team in soliciting grants and grant reporting requirements as well as individual donor prospecting, identifying funding needs and offering volunteer opportunities.
Staff Leadership and Development
- Provide leadership, coaching, mentorship, and professional development opportunities.
- Establish performance goals and accountability measures.
- Conduct regular performance evaluations and development planning.
- Build a culture of service excellence, collaboration, and continuous improvement.
- Promote effective communication and coordination across departments and teams.
- Support succession planning and leadership development efforts.
Strategic Planning and Organizational Leadership
- Participate in the development and execution of the Council's strategic plan.
- Collaborate with executive leadership to establish organizational priorities and initiatives.
- Identify opportunities to strengthen mission impact through program enhancement, member engagement, and operational improvement.
- Represent the Council at Conference meetings, formation events, community events, partner meetings, and other stakeholder gatherings.
- Promote collaboration among staff, Conferences, volunteers, and community partners.
- Serve as a mission-driven leader who models the values and principles of the Society of St. Vincent de Paul.
Operational and Financial Management
- Develop and monitor budgets for assigned programs and departments.
- Ensure responsible stewardship and allocation of resources.
- Review operational and financial performance and implement corrective actions when needed.
- Prepare reports and presentations for executive leadership, board committees, and other stakeholders.
- Ensure accurate recordkeeping, reporting, and documentation of activities and outcomes.
- Support grant compliance, funding requirements, and reporting obligations as applicable.
Qualifications
Education
- Bachelor's degree in nonprofit management, social services, business administration, public administration, or a related field required.
- Master's degree preferred.
Experience
- Minimum of five (5) years of progressively responsible leadership experience in nonprofit, human services, community services, volunteer management, or related fields.
- Minimum of three (3) years of experience leading multiple teams, programs, or departments.
- Minimum of two (2) years of experience in the Society of St. Vincent de Paul preferred
- Demonstrated experience managing staff, budgets, strategic initiatives, and organizational change.
- Experience working with volunteers, membership organizations, faith-based organizations, or community service programs preferred.
Knowledge, Skills, and Abilities
- Strong alignment and commitment to the mission, values, and principles of the Society of St. Vincent de Paul.
- Catholic and active in a Roman Catholic faith community with the ability to work in a faith-based environment aligned to the moral and social teachings of the Catholic Church.
- Bilingual Spanish skills – oral and written - preferred
- Strong understanding of volunteer engagement, member services, and relationship management.
- Proven leadership, strategic planning, and organizational management skills.
- Excellent interpersonal, communication, and conflict resolution abilities.
- Ability to build and maintain effective relationships with diverse stakeholders.
- Strong analytical, organizational, and problem-solving skills.
- Experience using data and performance metrics to drive decisions and improvements.
- Financial management and budget oversight experience.
- Proficiency with Microsoft Office Suite and organizational database systems.
- Ability to manage multiple priorities while maintaining a high level of service and responsiveness.
Working Conditions
- Primarily office-based (hybrid telework and in office) with regular travel to Conferences, program locations, and community meetings.
- Regular evening and weekend work expected to support Conferences, formation events, meetings, and other events.
- Ability to participate in community outreach, volunteer engagement activities, and Council events.